We use the solution as a government workflow solution.
Consultant at a tech services company with 11-50 employees
A scalable cloud solution for government workflow
What is our primary use case?
How has it helped my organization?
The solution improves the workflow and business process automatically. The previous method was not as automated and efficient.
What is most valuable?
Workflow management is the most important feature.
What needs improvement?
The solution could improve its integration.
Buyer's Guide
ServiceNow Customer Service Management
December 2024
Learn what your peers think about ServiceNow Customer Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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For how long have I used the solution?
I have been using ServiceNow CSM for more than a year.
What do I think about the scalability of the solution?
The solution’s scalability is excellent.
I rate the solution’s scalability a nine out of ten.
How was the initial setup?
The initial setup is easy.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free ServiceNow Customer Service Management Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
Popular Comparisons
Microsoft Dynamics CRM
Salesforce Service Cloud
Buyer's Guide
Download our free ServiceNow Customer Service Management Report and get advice and tips from experienced pros
sharing their opinions.
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