Sisense Reviews

Analytics and dashboards for product, sales, and marketing organizations. Merges data from many different data sources to deliver comprehensive views of the business. 

• Allows users to build their own solutions without as much reliance on technology staff.
• Ability to work with very large data sources without the limitations of Excel.

The dashboard design interface is very intuitive and allows you to quickly and easily produce professional, innovative dashboards.  

ElastiCube Manager allows you to combine multiple data sources and add additional fields and tables with ease. It gives you the power of ETL and data modeling in one easy to use tool.  

Minor improvements with formatting of data exports from dashboards. The ability for non-admin users to schedule the emailing of dashboards. I would like to see more development and growth for the support of Knowledge Base and Community forums.

Three to five years.

No issues with stability. It is a very stable solution.

No issues with scalability. I think this is a major strength of Sisense.

Support is very responsive and clearly one of the strengths of Sisense. I have always received a fast response and the staff is very helpful.  

I have used many different solutions recently including Tableau, Power BI and BusinessObjects. 

Sisense provides us with the best performance and the functionality that we need. Sisense provides both an on-premise and cloud solution, which meets our needs.  

A very simple setup: Easy to download, install, and updates are pain free.  

In-house. 

We did evaluate other options: Tableau and Power BI.

• Build speed of large data sets.
• The ability to share metrics with our entire organization.

I was able to pull together many different types of data into one place and compare it.

Some flexibility with the labeling of visualizations would be nice.

I have used it for 2.5 years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is very good and responsive.

Technical support is good.

We did not previously use a different solution.

Initial setup was somewhat complex but mostly because our infrastructure was not in place.

An in-house team implemented it.

ROI is very good. The amount of money spent to users served is very low.

It is much cheaper than competitors.

Before choosing this product, we also evaluated Tableau, Qlik and Domo.

It's really user friendly and fast. I can use the product during customer meetings, not only to show dashboards, but to create and process data analytics in real-time. It's perfect for consultant workshops where you can't work with static dashboards. Also, because it has an HTML5 interface, it now looks very good when compared to BI solutions that haven't evolved since Windows XP.

I can finally switch to visual programming as I have access to all advanced database functionalities and features in Sisense without having to code almost anything.

I'd like to see branding features and more layout possibilities.

We've been using Sisense for two years now.

We've had no issues deploying it.

The product is very stable.

The scalability for my utilization is good.

Deployment is ultra-easy. I’ve installed the product, connected to mySQL database, and created my first dashboard in a day. ElastiCube manager may require some very basic IT skills, though.

I did it myself.

When I started looking, I had two main prerequisites for my BI solution. I needed to create on-the-fly dashboards for customers so I needed a fast and intuitive solution to make graphical request and look good in front of customer when we wanted to check a particular aspect of their activity. Also, I wanted a product that looks sexy for its time and not outdated, as opposed to Business Objects. I checked a few products such as SAP, BOARD, Yellowfin, Klipfolio among others. We also looked at internal development using a Javascript library such as D3.js, metricsgraphics.js, and highchart.

Time to deployment was one of our most critical factors in choosing a BI vendor, and I am not sure you can get to deployment faster than Sisense. On day one, I was able to download it, connect two disparate data sources with multiple tables, and build meaningful dashboards.

Other features that I found very valuable:

Query Speed: Querying a data source with more than 180 million records took on average less than 5 seconds after initial load.

Speed of Development: It took less than a month to configure single- sign on, be fully embedded within our web product, and to build a comprehensive data cube that covered all of our metrics.

Ease of use for end-users: Building meaningful dashboards is no longer an IT task. Sisense has done a great job at not over complicating dashboard building

We are no longer in the business of report changes and making a slight change to a report for a specific customer. Sisense is already reducing our development workload since customers are building their own reports instead of waiting on us.

Users with viewer access have less capabilities than similar users in Tableau. For example, data discovery would be difficult with only a viewer license.

Sisense limits the cube building to a very visual display that can get hard to analyze when you bring in many data sources. It would be nice to have either an "advanced" view or alternate view that helps with many tables.

They do not currently have support for R, but I hear that is coming in 6.0.

About 6 months.

None.

None so far.

Not yet, but we did just start rolling this out

Excellent. I am confident I will receive a response within the same day and usually much sooner than that.

Technical support has been superb. We had a fairly complicated security implementation, and they helped guide our developers through all the nuances.

We previously were on Pentaho, and we switched because we needed an easier platform to develop on. Building complex dashboards required a great deal of training and Pentaho experience.

The initial setup could not have been any easier.

In-house

Qlik and Tableau

The sales process was excellent. We opted to do a proof of concept, and we were able to test all of our requested functionality prior to buying the product. They also guided us through the proof of concept, and offered a great deal of support. The sales process was one of the best sales experiences we went through.

Our customers love the product. When we demonstrate Sisense's capability against their data, they wonder how they existed without Sisense.

The best features of Sisense are the user-friendly interface and ability to deploy efficiently.

We implemented the solution into an environment that had been using Excel as a business intelligence tool with data delivered on a monthly basis and we have freed our sales staff from being Excel pivot table experts.

The application lacks a control of the exporting function. It gives you the ability to export both the dashboards and the widgets in two formats each, but the format of all the exports are not completely under the control of the administrators. Most of it is select a few options and hope it comes out looking professional. A reporting engine that allows the administrators to format a template used in the exporting options would go a long way.

4 months.

The deployment went fairly smooth. We were on a tight timeline and the Customer Success Manager assigned to our account worked very hard to make sure we had the resources to stay on schedule. All implementations run into some potholes, but the key is how the vendor lives up to their word in getting the proper solution in place. Sisense did an excellent job keeping us on task.

Through the first 4 months, we have not had any stability issues.

We have used the Technical Support resources on 3 or 4 occasions during the implementation and the group is very professional and knowledgeable. You get to speak to a level 2 or 3 individual rather than starting at Level 1 and hoping the person knows how to handle the case. I am very satisfied with the Technical Support.

The implementation of the server software and the mapping of the data tables was straight forward and non-complicated.

The pricing was very competitive with the other solutions we evaluated. One word of advice would be to discuss the co-branding level you want and discuss how to structure a Test environment before you put your budget together. Overall, we are pleased with the pricing of our solution.

We evaluated Tableau, Domo, Qlik, Phocas, Dundas, and ThoughtSpot.

Simplicity, wide range of visualizations, managed data model layer

Deep-dive evaluation for a client

None.

Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly responsive. An excellent partner through the evaluation process - far more so than any other vendor we dealt with.

Excellent. Our eval process we fairly detailed and specific. We leveraged support from Sisense's technical folks on multiple occasions and they were always knowledgeable and helpful.

We evaluated several products for a client engagement.

Straightforward. We had our trial up and running and were building sample cases in less than an hour.

These tools are powerful, universally applicable, and scale to the enterprise level, so expect a substantial price point across the market. Against that backdrop, we found Sisense to be very competitively priced, and with a good range of options to match up a right-sized deployment footprint for small-to-medium size organizations.

Many, including Tableau, Qlik, InetSoft, Business Objects, LogiAnalytics, Birst, MicroStrategy, and several others.

Sisense is an excellent tool set, hitting all of the BI sweet spots and stacking up very well against the top players in the BI market. Sisense shines especially well in the pre-sales support area. The sales and technical staff are the most supportive and responsive of any of the vendors we dealt with, hands down.

• Visually displaying data
• Sorting results
• Filtering data
• Doing what-if analysis

Reduced time to complete paper-based quarterly reports from one month to one day using Sisense to create dashboards.

The administrative side of Sisense is a little cumbersome and confusing.

Two years.

The Sisense customer service group is fabulous. They answer all our questions and respond to our concerns in an efficient, effective manner.

Top notch.

We implemented this in-house.