Sophos Central Reviews

I primarily use Sophos Central to monitor endpoints with active antivirus. It helps me check which endpoints are active and have the Sophos disk encryption solution installed.

The most valuable feature of Sophos Central is its visibility. It provides a comprehensive overview of all endpoints in my system that have Sophos agents running, offering a single pane of glass. This visibility allows me to see that I have a hundred devices that are up to date.

The firewall capabilities of Sophos Central need improvement. I have found it somewhat limited, and I prefer to work directly on the device for firewall management.

I have been using Sophos Central for roughly five years.

I would rate the stability of Sophos Central as eight out of ten since I have never really tested its limits.

I only use it for a couple of functions, such as availability and monitoring elements in the environment, and thus I would rate it a five.

I have not communicated with technical support for Sophos Central.

I participated in the initial setup for a couple of systems, and I would rate the experience as seven out of ten in terms of ease.

Overall, I would rate Sophos Central as six out of ten. 

There is significant room for improvement, particularly in the firewall features.

It is very useful to deploy policies centrally and monitor the status of our appliances, especially given that we are the main branches. With Sophos Central, you can centrally manage and deploy security policies and updates, saving time and eliminating the need for the technical team to travel to each branch individually.

The product needs to improve monitoring since it gives false positives. It needs also to improve pricing. 

I have been using the product for four years. 

Sophos Central is stable. 

Sophos Central is scalable. My company has 300-400 users. 

We contact our partner for support. 

Sophos Central's deployment is easy and takes one month to complete. 

Our three in-house resources and one partner resource managed the deployment. 

Pricing is on a device basis. 

I rate the solution an eight out of ten. 

We use Sophos Central to manage Sophos Endpoint integration and Sophos Firewall.

The platform provides smart integration between Sophos Endpoint and Firewall. It is easy to manage and configure. We do not require any technical assistance for integration. We can execute the process with the help of activation code.

There could be more integration included in the product.

I rate Sophos Central's stability a ten out of ten.

Sophos has a helpful support team. However, we have never contacted them.

The initial setup process of the cloud solution is easy. It is a two to three-step implementation and takes an hour to complete.

I rate Sophos Central a ten out of ten. I recommend it to others as it enables users to work with Sophos Endpoint and Firewall. We can manage the operation through one dashboard.

For me, it's a great solution for endpoint management features like responding to threats and monitoring.

When I worked with large call centers, the most important thing was the device control feature. It provided reports on which devices were being used in the company area, and it prevented unauthorized devices from connecting to the computers. This was especially helpful because certain devices could be dangerous.

The most important feature is definitely the Root Cause Analysis (RCA) tool. It allows us to track malware and other incidents in our environment.

The product feels very complete in terms of providing information and functionality.

Maybe the license pricing could be improved.

I have been using it for a year and a half. 

I would rate the stability a ten out of ten. 

I would rate the scalability a ten out of ten.

I started with the on-premise version, then I switched to the cloud version when it became available. I've been using the cloud version for a year and a half now, and I much prefer it.

The cloud version is definitely easier to set up. The documentation online is also helpful, so we didn't have any trouble getting it up and running.

It was my first product tested in terms of antivirus and firewall. 

I strongly recommend the usage of this product. Have proper licenses in place. Sophos XG Firewall and Sophos Central because those are good products to use.

Overall, I would rate this solution a ten out of ten. 

We use the solution primarily as ransomware. It is a good ransomware. Most organizations tend to choose Sophos Intercept X, which is an endpoint security solution.

The tool improves security and saves time. It shortens the time taken for the management of nodes. It also shortens the time taken to respond to incidents.

Sophos Central is a management panel. We use Sophos Intercept X for endpoints and Intercept X Advanced for servers. If we need extended detection and response, we can take it with EDR. The solution provides good management capabilities. It enables us to manage the firewalls and endpoints. We can change the policies from Sophos Central, which reflects on the firewalls and endpoints.

The product does not have a dedicated MFA. It uses third-party authenticators. We will face challenges if we use a mobile phone because there might be issues with the local carrier. So, we have to use Google Authenticator or any other cloud-based authenticator to shorten the authentication time.

I have been using the solution for six years.

The tool is perfectly stable because it is cloud-based.

The tool is scalable.

The technical support is pretty good. The turnaround time is pretty perfect. It is nice.

Positive

I am a service provider. Different clients have different solutions. We propose solutions based on our customer’s environment. Our clients have used solutions like McAfee and Fortinet and have changed to Sophos.

The initial setup is not really difficult. However, the endpoints are challenging. It cannot be done centrally. We have to go to the individual machines or deploy through an AD. The solution is cloud-based. It takes less than five minutes to deploy the tool.

We create accounts and define the policies. Once the policies are defined, we deploy the individual endpoints. It depends on how many nodes we are working with. If we are working with 1000 nodes, it will take time.

The product is expensive compared to other products like Fortinet and Microsoft Defender.

Trend Micro is a competitor.

Overall, I rate the product a nine out of ten.

I use the solution in my company as an EPP or an endpoint protection platform and for management purposes.

The solution's most valuable feature is that we use it predominantly for monitoring and anomaly detection. The tool also makes some recommendations regarding what action to take for those anomalies.

I will also have to check with my operational team to see what enhancements they want to see in the product.

The solution's performance drops at times because it is a SaaS-based tool, making it an area that requires improvement. Some customers have complained about the tool's slowness. When we click on certain menus, it gets really slow, and when my company reached out to Sophos's team, they said that this is normal behavior. Customers have always complained about the product's slowness.

I have been Sophos Central using for a year and a half.

I have not faced any stability issues with the product. Sometimes, the product gets slow.

It is a SaaS-based tool that can scale up quite easily without a problem.

My company deals with SMB-level customers who use the product.

The technical support for the solution is good, and they responded pretty quickly since our company has a good relationship with Sophos. At times, whenever we need some urgent support, we can push it to our own local contacts. I rate the technical support an eight out of ten.

Positive

It is difficult for me to compare Sophos Central with other solutions at the moment because we haven't worked much on other tools.

As Sophos Central is a SaaS-based tool, we don't have to deploy it. We just have to onboard the devices on it and start monitoring it. Get the right link configured, onboard the devices, and then we are good to go.

It is difficult for me to speak about the tool's ROI. The tool is cost-effective.

The tool is competitively priced.

My company chose to work with Sophos Central over the other products in the market since my company has a good relationship with Sophos and also because it offers good support. Our team is also well-versed in the tool, so we are comfortable deploying it to our various customers.

In terms of the benefits derived from the use of the product, I would say that we have a good kind of expertise with Sophos Central, so that is why we are comfortable with the tool internally within our organization.

The tool improves security posture overall since Sophos has multiple products, such as a firewall, SASE, and SD-WAN. The tool integrates very well with many products. The solution can serve as one or a single integrated tool for managing multiple products. The tool is mostly integrated with the suite of products offered by Sophos, not with some other solutions.

The tool provides very good visibility of all the endpoints. The product offers anti-ransomware capabilities.

The product has some AI features that help give recommendations to users. The tool has some automation options.

I rate the tool an eight out of ten.

My customers choose to use Sophos Central for centralized management of their cybersecurity. A key scenario is combining Sophos Endpoint and Sophos Firewall, using features like Synchronized Security. This ensures that if an endpoint is compromised, the information is quickly shared with the firewall, allowing for automatic protection of both endpoints and the network. The convenience of managing these security aspects together is a major benefit for organizations.

I have noticed a significant improvement in how Sophos Central functions for our organization. With recent upgrades, the automatic synchronization of licenses in firewalls stands out. This eliminates the manual hassle of entering license renewal details, making the process seamless and worry-free for our customers.

One of the most valuable features of Sophos Central is its Synchronized Security.

One area I would like to see improvement in Sophos Central is the multi-factor authentication process. Currently, it involves multiple steps with email, phone, and Sophos Authenticator, which can be cumbersome. I faced issues when I lost my phone, making it challenging to log in. Finding a more user-friendly MFA solution would be great. Overall, apart from that, Sophos Central has made significant improvements in the past year and is now a competitive and reliable product.

I have been working with Sophos Central for a year.

We have not had any stability issues so far.

I find Sophos' technical support to be very good. I would rate it as an eight out of ten.

Positive

Besides Sophos, I have worked with Zoho, Check Point, Kaspersky, ESET, and CrowdStrike.

The initial setup process for Sophos Central is straightforward. You sign up at Central.Sophos.com, confirm via email, and provide the required information. It is a quick and simple process, typically taking about 10 to 15 minutes for the initial account creation. One person is sufficient for deployment, and it doesn't require a lot of time or resources. Maintaining Sophos Central is generally straightforward, requiring about 5% maintenance. This includes monitoring events and addressing issues flagged by Sophos Endpoint. The IT admin may need to manually intervene in cases where the endpoint detects a file it cannot remove independently. Overall, maintenance is minimal but involves occasional attention to ensure optimal security.

No, there are no additional fees for creating a Sophos Central account. It depends on the services needed. We can connect a limited number of firewalls to Sophos Central without extra charges. However, for managed endpoint centers with Cisco, there may be auto-query license fees in some scenarios.

My advice for new users would be that for those managing both endpoints and firewalls, especially in scenarios where comprehensive security is crucial, I strongly recommend Sophos Central. The use of Synchronized Security provides data visibility and protection, ensuring that malicious activities on endpoints are promptly detected and isolated by Sophos firewalls. This significantly reduces the burden on IT admins and enhances overall network security. Overall, I would rate Sophos Central as a seven out of ten.

We use Sophos Central for Virtual Private Network (VPN), multi-factor authentication (MFA), blocking malicious traffic, and enforcing rules and policies for internal and external network communication between servers.

The product has valuable rules and policies and user-friendly dashboard features.

The product's firewall servers and dashboard need improvement. It isn't easy to read documents and upload data from CSV files using Python code. It is challenging to import user accounts from SAP as well. These particular areas need improvement.

We have been using Sophos Central since 2020.

I rate the product's stability a nine out of ten.

We have 50 organizations as our customers for Sophos Central. We encounter connectivity issues while integrating multiple products or threads. I rate its scalability an eight out of ten.

We are using NSGate, Check Point, and Palo Alto as well.

The initial setup is easy. It takes two years to complete. I rate the process a nine out of ten.

The product is inexpensive.

I rate Sophos Central a ten out of ten. It allows us to analyze endpoint data using efficient rules and policies.