We use Sophos Central for security.
- "We used to get malicious attacks from mail before using the solution."
- "The program slows down when you try to control or visualize multiple systems."
What is our primary use case?
How has it helped my organization?
We used to get malicious attacks from mail before using the solution.
What is most valuable?
Sophos Central helps us against intrusions and security.
What needs improvement?
The program slows down when you try to control or visualize multiple systems.
What other advice do I have?
I rate the product an eight out of ten.
Which deployment model are you using for this solution?
- "The solution's most valuable feature is that we use it predominantly for monitoring and anomaly detection."
- "The solution's performance drops at times because it is a SaaS-based tool, making it an area that requires improvement."
What is our primary use case?
I use the solution in my company as an EPP or an endpoint protection platform and for management purposes.
What is most valuable?
The solution's most valuable feature is that we use it predominantly for monitoring and anomaly detection. The tool also makes some recommendations regarding what action to take for those anomalies.
What needs improvement?
I will also have to check with my operational team to see what enhancements they want to see in the product.
The solution's performance drops at times because it is a SaaS-based tool, making it an area that requires improvement. Some customers have complained about the tool's slowness. When we click on certain menus, it gets really slow, and when my company reached out to Sophos's team, they said that this is normal behavior. Customers have always complained about the product's slowness.
For how long have I used the solution?
I have been Sophos Central using for a year and a half.
What do I think about the stability of the solution?
I have not faced any stability issues with the product. Sometimes, the product gets slow.
What do I think about the scalability of the solution?
It is a SaaS-based tool that can scale up quite easily without a problem.
My company deals with SMB-level customers who use the product.
How are customer service and support?
The technical support for the solution is good, and they responded pretty quickly since our company has a good relationship with Sophos. At times, whenever we need some urgent support, we can push it to our own local contacts. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It is difficult for me to compare Sophos Central with other solutions at the moment because we haven't worked much on other tools.
How was the initial setup?
As Sophos Central is a SaaS-based tool, we don't have to deploy it. We just have to onboard the devices on it and start monitoring it. Get the right link configured, onboard the devices, and then we are good to go.
What was our ROI?
It is difficult for me to speak about the tool's ROI. The tool is cost-effective.
What's my experience with pricing, setup cost, and licensing?
The tool is competitively priced.
Which other solutions did I evaluate?
My company chose to work with Sophos Central over the other products in the market since my company has a good relationship with Sophos and also because it offers good support. Our team is also well-versed in the tool, so we are comfortable deploying it to our various customers.
What other advice do I have?
In terms of the benefits derived from the use of the product, I would say that we have a good kind of expertise with Sophos Central, so that is why we are comfortable with the tool internally within our organization.
The tool improves security posture overall since Sophos has multiple products, such as a firewall, SASE, and SD-WAN. The tool integrates very well with many products. The solution can serve as one or a single integrated tool for managing multiple products. The tool is mostly integrated with the suite of products offered by Sophos, not with some other solutions.
The tool provides very good visibility of all the endpoints. The product offers anti-ransomware capabilities.
The product has some AI features that help give recommendations to users. The tool has some automation options.
I rate the tool an eight out of ten.
- "Sophos Central is cloud-based, which allows the administrator to control everything from anywhere. It is free for most of the products except the firewall."
- "The tool is slow in the Middle East region. It should also integrate custom reporting."
What is our primary use case?
We use the product as a management console to manage Sophos products such as firewalls and WAP. It is a reporting tool that offers centralized reporting for your products.
What is most valuable?
Sophos Central is cloud-based, which allows the administrator to control everything from anywhere. It is free for most of the products except the firewall.
What needs improvement?
The tool is slow in the Middle East region. It should also integrate custom reporting.
For how long have I used the solution?
I have been working with the product for four years.
What do I think about the stability of the solution?
Sophos Central is mature and effective in capturing malware.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
Sophos Central is good and available 24/7.
How was the initial setup?
Sophos Central's deployment is easy if you have the internet. It takes two to three minutes to complete. You can schedule the maintenance updates.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is good.
What other advice do I have?
I rate Sophos Central an eight out of ten.