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Eren Cakmak - PeerSpot reviewer
IT Administrator at Kemmler Kemmler GmbH
Real User
Top 20
Reliable with good performance and helpful customer support
Pros and Cons
  • "With an uptime of 384 days, StarWind has improved overall server reliability."
  • "While we had little to no issues in setting up StarWind and received excellent support from the StarWind technicians, we would have appreciated a clearer guideline for a setup with the free version of StarWind Management Console or, in other words - for the setup with the PowerShell."

What is our primary use case?

We use StarWind as redundant, reliable, and fast storage for our two-node cluster in a Hyperconverged Environment. The cluster is a cost-effective way to create a reliable and scalable environment by utilizing all the available hardware while keeping complexity to a minimum. 

StarWind serves as storage for our Hyper-V appliance, ranging from databases to fileservers, which are all critical for the company. The storage has a size of around 70 Terabytes, and all traffic is routed through a redundant switch stack of two units. 

How has it helped my organization?

StarWind's task is to provide a reliable, fast, and redundant storage solution for our virtual machines while keeping cost and complexity as low as possible. At the same time, it managed challenges in a two-node environment, such as the feared split-brain scenario. 

With an uptime of 384 days, StarWind has improved overall server reliability. Our downtime over the year went from two reboots a week for maintenance to zero (in combination with the cluster). 

Another improvement is the L1 and L2 cache, which boosts the overall performance of all VMs.

The overall biggest impact on the company, and especially the IT department, is the reduced time investment in maintaining the platform. StarWind has been a "set-up and forget" solution over the past year and already paid itself in the hours it has saved compared to the previous solution.

What is most valuable?

Three features were extremely important for us as a result of using StarWind since its setup:

Reliability and Maintainability. StarWind has been extremely reliable until now without any software-related downtime. Update-related reboots of the nodes were handled without any issues by StarWind and its Fast-Sync technology, which synchronizes data in the background without the need for a full sync.

Performance. Utilizing StarWind with its L1 and L2 Cache helped us boost a variety of file sizes, ranging from databases to renderings. Additionally, StarWind has a market-leading performance in throughput. Benchmarks in our environment showed a transfer of over 750 MB/s from a Windows Fileserver VM to a client device through a 10Gbit connection.

Community. The StarWind Customer Support was excellent, and it helped us clear any remaining questions regarding the setup. In our case, it was the setup of the SSD cache. A StarWind Technician offered us a personal support session with many follow-ups. 

What needs improvement?

While we had little to no issues in setting up StarWind and received excellent support from the StarWind technicians, we would have appreciated a clearer guideline for a setup with the free version of StarWind Management Console or, in other words - for the setup with the PowerShell.

Another thing we found out afterward is that StarWind offers several free software solutions to benefit the performance of server infrastructures. One of them is StarWind iSCSI Accelerator/Load Balancer. We would like to ask StarWind to give a more thorough implementation guideline for such free solutions during the setup of storage infrastructure.

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StarWind Virtual SAN
December 2024
Learn what your peers think about StarWind Virtual SAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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For how long have I used the solution?

I've used the solution since May 2021.

What do I think about the stability of the solution?

StarWind has been pretty much active for the past year without one error or failure. Server maintenance during office hours and the synchronization afterward have never been an issue. No corruption of the storage, no VM crash, nor split brain has occurred in our two-node setup up until now. The heartbeat interfaces are very reliable and show an error through the Management Console when they are down.

What do I think about the scalability of the solution?

One of the main reasons we bought StarWind was the scalability of the storage. We plan the storage in our Hyperconverged Infrastructure through the addition of storage arrays. Since we have bought the unlimited storage package from StarWind, we are confident that this task will not be an issue.

How are customer service and support?

The customer support was excellent. We initially opened a post on the official StarWind Support page and received a response from a StarWind technician within two hours. By the end of the week, we had a private support session with him where he solved our issue and checked our config for any weaknesses. Overall great experience, and of the reasons we will be staying with StarWind.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use another storage solution like StarWind. Rather, we used an array of NAS Servers, which served a combined iSCSI storage. This approach is more professional and in line with the industry.

How was the initial setup?

The initial setup was relatively straightforward. The manual was up to date and with images. The only complaint I have is that the guideline is mostly tailored to the paid version of the StarWind Management Console, and for the free version, you need to use the PowerShell templates. The manual should address them more.

What about the implementation team?

We implemented mainly in-house with the exception of the support of a technician, as mentioned in the next field.

What was our ROI?

While I can not give an exact number, compared to our old setup and the maintenance we put in, the ROI should be over 100%.

What's my experience with pricing, setup cost, and licensing?

Through StarWind, in combination with HCI, we managed to reduce our overall hardware costs by about 50% through the avoidance of additional servers and software licensing. My recommendation is to utilize the community when setting up StarWind, which is a very good and strong point that speaks to StarWind and is also one of the main reasons we will stay with them.

Which other solutions did I evaluate?

Yes, we evaluated StorMagic before deciding on StarWind.

What other advice do I have?

When setting up StarWind, it is fine to experiment with the config file; however, do back them up incrementally. Take your time in setting up a redundant infrastructure and meet hardware requirements (such as redundancy for Sync and Heartbeat Interfaces). Having solid ground to set up StarWind helped us to have a headache-free solution in the end. But that should be self-explanatory.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
IT Supervisor at Area Agency on Aging Region 9, Inc.
Real User
Cost-effective with top-tier support and offers a highly available environment
Pros and Cons
  • "They offer top-tier support."
  • "Currently, the StarWind management console is a bit clunky to navigate and isn't the most user-intuitive interface."

What is our primary use case?

We use the solution to create a highly available server cluster. 

I currently have two physical servers running 25 virtual machines in a highly available cluster. StarWind Virtual SAN enables this without any extra hardware and any kind of hardware vendor locking. 

We use the vSAN product to run a production cluster but also a secondary cluster that houses low-level and testing servers. StarWind vSAN is used to cluster everything together into a solid hyper-converged structure that requires less hardware, less energy, and far less maintenance.

How has it helped my organization?

I have been able to do more with less hardware. StarWind vSAN allows us to create a hyper-converged server cluster on a friendly budget without being locked into a specific hardware vendor. 

The product, server, and support are top tier. Their proactive support is on top of every little anomaly in the vSAN. The product is fairly simple to get running and operates with little overhead. 

It makes setting up a high available environment easy and very manageable. Everyone from sales to support are very engaged and proud of the product.

What is most valuable?

The most valuable aspects are the support and the high availability.

They offer top-tier support. The support staff is knowledgeable and very willing to help. The proactive support option is unlike any support I've ever dealt with. If anything gets out of sorts, the team is on top of it with an email.

Achieving a highly available environment can be hard to execute and lead to a hardware vendor lockin. StarWind is hardware agnostic and supports as few as two hosts to create a fully functional, hyper-converged, highly available server cluster at a fraction of the cost of other vendors.

What needs improvement?

A good area of improvement would be at the level at which StarWind vSAN is managed. Currently, the StarWind management console is a bit clunky to navigate and isn't the most user intuitive interface. It gets the job done, however, following guides and documentation is highly advised to make sure things are being set up correctly. 

Another area of improvement would be the ability to manage your entire setup using StarWind software. Hyper-V, for example, still needs to be managed using a manager and failover cluster. Combining these into the StarWind product would be a game changer.

For how long have I used the solution?

I've used the solution for five years.

What do I think about the stability of the solution?

The solution is very stable. It's been running for five years with nearly no problems in the software itself.

What do I think about the scalability of the solution?

You can start with just two nodes and scale from there. It's very helpful.

How are customer service and support?

The technical support is A+.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

The initial setup is straightforward. The support helps with the initial setup. I had to rebuild a cluster once and support also assisted with that process.

What about the implementation team?

We handled the setup in-house with the manufacturer.

What's my experience with pricing, setup cost, and licensing?

The product offers a very straightforward cost model versus its competitors.

Which other solutions did I evaluate?

We did also evaluate VMware, Nutanix, and Scale.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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StarWind Virtual SAN
December 2024
Learn what your peers think about StarWind Virtual SAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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reviewer158935 - PeerSpot reviewer
IT Director at Lancaster Baptist Church
User
Top 20
Reliable high-availability storage with good support
Pros and Cons
  • "Having support is also very valuable to us as we are a small team."
  • "We have found this product to suit our needs."

What is our primary use case?

We use the service to provide two-node hyper-converged storage to our application servers. 

We previously did not have any type of high-availability storage, and as you can guess, it was a mess. Getting high-availability storage was one of our first priorities when a new IT team was formed. 

Through talking with other customers, this is a great solution for us. In the more than six years of use now, we have not had any issues and support has always been great. They have helped us make config changes and do updates without any downtime.

How has it helped my organization?

Moving us to high availability storage has made our websites and applications more reliable. It also has allowed us to perform updates on storage and application servers without having downtime. Previously, to do any of those things was a pain as we would have to shut services down to perform any updates, whether security or features.

When compared to other providers, StarWind provided a great product at a reasonable price. Cost is also very important to a non-profit.

What is most valuable?

Having high-availability storage has made our lives easier. Having a two-node cluster without dealing with split-brain saves us the extra costs in hardware and maintenance. This is especially important to us since we are a non-profit. 

Having support is also very valuable to us as we are a small team. We have had very few vendors that we never had frustrations with their support and StarWind is definitely one of them. As for reliability, we have never had a single problem.

What needs improvement?

Since our needs are simple in comparison to large corporations, when it comes to needs, we often just need the basic plans. Therefore, we cannot speak much into what we want to see improvements in due to our simple needs but also because we rarely touch it. We mostly touch it just to do updates. 

As for the financial aspect of this, there is not much need for improvement either as they are much cheaper than the alternatives. We have found this product to suit our needs. 

For how long have I used the solution?

I've used the solution for more than six years.

What do I think about the stability of the solution?

Never had an issue with stability.

What do I think about the scalability of the solution?

We have never had issues with scaling and we run applications and databases using the storage solution.

How was the initial setup?

Their support did most of the work when it came to the setup.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2509338 - PeerSpot reviewer
Works at PPL
User
Easy to install, user-friendly, and enhances overall operations
Pros and Cons
  • "When it comes to ease of installation, the whole process is designed to be user-friendly and straightforward."
  • "The dashboard is functional, but it could benefit from a more modern and visually appealing design."

What is our primary use case?

The product is being utilized within an airgap lab environment, which means it is isolated from external networks and internet connectivity for security reasons. The virtual Storage Area Network (SAN) is integrated into the system alongside Hyper-V, a virtualization platform developed by Microsoft. 

This configuration allows for efficient storage management and virtualization capabilities within the isolated environment of the lab. The virtual SAN helps in providing centralized storage resources that can be dynamically allocated to virtual machines running on the Hyper-V infrastructure, enhancing the overall performance and flexibility of the system. 

By combining these technologies, users can optimize their lab environment for testing, development, or research purposes without compromising security or network integrity.

How has it helped my organization?

This innovative product has significantly enhanced speed, security, and organization. With its advanced features and capabilities, users can experience improved efficiency and productivity. 

The optimization of speed ensures rapid performance, allowing tasks to be completed more quickly and effectively. Additionally, the enhanced security measures provide peace of mind and safeguard sensitive information from potential threats. 

Furthermore, the organization features streamlined processes and ensures easy access to important data, ultimately contributing to a more seamless and structured workflow. 

This product has proven to be a valuable asset in enhancing overall operations and effectiveness.

What is most valuable?

When it comes to ease of installation, the whole process is designed to be user-friendly and straightforward. With simple step-by-step instructions and all the necessary tools included in the package, setting up the product is a breeze. Even for those who are not particularly tech-savvy, the installation can be completed in a matter of minutes without any hassle. Whether it's assembling a piece of furniture, installing software, or setting up a new device, the ease of installation ensures a smooth and hassle-free experience for users.

What needs improvement?

The dashboard is functional, but it could benefit from a more modern and visually appealing design. A facelift would not only enhance the overall aesthetics but also improve user experience by making it more intuitive and user-friendly. 

Updates such as streamlined navigation, clearer data visualization, and customizable widgets could make the dashboard more engaging and efficient for users. 

A fresh look and improved functionality would elevate the dashboard to better meet the needs and expectations of users.

For how long have I used the solution?

I've used the solution for six months.

What do I think about the stability of the solution?

One of the standout features of the device is its exceptional stability when used for virtual SANS (Storage Area Network). The stability ensures that data transfer and storage operations are smooth and uninterrupted, making it a reliable and efficient solution for managing and accessing large volumes of data in a network environment. 

This feature enhances the overall performance and reliability of the virtual SANS, making it a valuable asset for businesses and organizations that rely on secure and high-speed data storage solutions.

What do I think about the scalability of the solution?

One of the best features of the product is its scalability. This allows users to easily customize and adjust the product to suit their specific needs and preferences. 

Whether it's expanding storage capacity, upgrading performance capabilities, or adapting to different user requirements, the scalability of the product ensures versatility and flexibility. 

Additionally, scalability often means that the product can grow with the user, accommodating changing needs over time without the need for a complete overhaul or replacement. This feature adds significant value to the product by enhancing its longevity and adaptability in various scenarios.

How are customer service and support?

Their support team is highly knowledgeable and skilled in assisting customers with any technical issues they may encounter. 

Whether it's troubleshooting a complex setup, optimizing performance, or addressing compatibility concerns, the StarWind customer service team is well-equipped to provide expert guidance and solutions. 

Customers can rely on their technical expertise to ensure smooth implementation and operation of the Virtual SAN solution.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The installation of StarWind Virtual SAN was straightforward and seamless. The user-friendly interface guided me through the process step by step, making it easy to set up and configure. 

I was impressed by the clear instructions and the minimal technical knowledge required to get the software up and running. The whole installation process was efficient and well-organized, allowing me to quickly deploy the virtual SAN solution without any hassle.

My experience with installing StarWind Virtual SAN was smooth and hassle-free.

What about the implementation team?

We used an in-house team.

What was our ROI?

We witnessed an ROI within one to three months.

Which other solutions did I evaluate?

I did not evaluate other options. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Spencer Lines - PeerSpot reviewer
Information Systems Manager at HALL'S CONSTRUCTION CORPORATION
Real User
Top 20
Excellent support, lowers energy costs, and never fails
Pros and Cons
  • "We are running Hyper-V on twin servers in failover, and being able to manage servers from anywhere I need to, virtually, has been a game changer."
  • "I'd love to see more clarification for us folks who are smart enough to do some damage yet not smart enough to use CLI."

What is our primary use case?

We had several aging servers that needed to be replaced, including a server from 2008 and one that was an old Microsoft Small Business Server from 2011. 

When we ended up needing to replace everything when they had all reached end of life, we had some hard choices to make. We could have replaced all of those old bulky servers with a new pile of power-hungry and massive machines, or replace them all and virtualize everything and put them on two single-unit rack-mounted servers. We ended up going with StarWind Virtual SAN, and have never looked back.

How has it helped my organization?

Want to talk about speed, performance, and reliability? We literally went from having four or five very large and powerful boxes to the two sister servers that were provided by StarWind, and we set them up to have much better performance. Even more importantly, we found support that is world-class. I have never worked with such an impressive and well-balanced crew as the techs that I have had the pleasure of working with over these years. They are absolutely mind-blowing in every aspect that I've had them help me out with, from preinstallation to rollout to maintenance. 

What is most valuable?

We are running Hyper-V on twin servers in failover, and being able to manage servers from anywhere I need to, virtually, has been a game changer. 

The most valuable feature has been their support and willingness to help me with issues that, frankly, were not their responsibility. Every time I've called or emailed them, they have jumped in anyway and helped me find success in figuring out the issues I was having. They even kept the ticket open until I asked them to close it, which is nice.

What needs improvement?

Every solution has plusses and minuses, and for someone like me, who has very little experience spending my time in CLI, I appreciate a good GUI. This is the one place I would love to see the experience of StarWind improved. I wish there were more of an explanation or set of instructions that could point me in the right direction when I wanted to increase the size of one of our VMs. I did end up being able to shut the machine down and increase the size of its virtual HDD, however, in the end, I missed the mark and allocated too much space - and in a production environment, that space comes at a premium. I'd love to see more clarification for us folks who are smart enough to do some damage yet not smart enough to use CLI. 

For how long have I used the solution?

We have had our StarWind Virtual SAN for almost five years now.

What do I think about the stability of the solution?

Our StarWind Servers have only ever "gone down" when I have been applying an update to the server's software. They have been rock solid and have better than six nines on their stability.

What do I think about the scalability of the solution?

So far, we've been able to add storage and new servers year after year and have never run into an issue.  

How are customer service and support?

Their customer service and support have been world-class. There is no other company I've ever worked with that had the level of support and dedication that I've been able to experience with StarWind.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not have a "solution" like this before. We previously had a hodgepodge of parts, servers, and service providers, which is nothing compared to what we have now.

How was the initial setup?

The setup was amazing. The hardware arrived, we plugged it in, and StarWind connected to them and was off to the races getting our servers converted and up and running within a week. I've never seen anything similar since then.

What about the implementation team?

We used a combination of in-house IT/IS and StarWind support to get these set up and running. In the end, we were all happy with the speed and technical expertise that went into our setup and the dedicated technicians who stuck with us throughout the entire setup and implementation.

What was our ROI?

The ROI is impossible to know. That said, in terms of reliability and performance, it has paid for itself within the first two years of ownership in electrical costs. They have, in the five years we've had them, paid for themselves in that aspect of cost alone. There is not even a comparison in terms of cost per watt and performance that we have observed.

What's my experience with pricing, setup cost, and licensing?

The solution has given us the best results that I have ever seen in any environment.

Which other solutions did I evaluate?

We did eliminate several other solutions. That said, it has been too long to remember which ones. I remember worrying that StarWind's performance was going to be one of those too-good-to-be-true situations. It wasn't. The hype lived up to the performance and reliability.

What other advice do I have?

If you are on the fence about them, jump off and land on their side where you never have to look back.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Marian L - PeerSpot reviewer
Engineer at Luconsult
User
Top 10
Easy to set up and intuitive with excellent support
Pros and Cons
  • "Although StarWind Virtual SAN free is fully functional and can be used in production, the support that comes with the license is priceless."
  • "While using StarWind Virtual SAN so far, I have not found anything missing."

What is our primary use case?

The StarWind vSAN product is not used directly by me. We use it in the organization via one of our clients. It is used as a shared storage solution for a Hyper-V converged project with two nodes. The project consists of a cluster with two Hyper-V nodes in which several virtual machines are running. 

The hardware is quite common. The disks used on the two virtual hosts are normal 7000 SATA disks. Only the synchronization interests are 10GB. Otherwise, there's nothing special; they are usual servers with Xeon processors from the 2018 generation.

How has it helped my organization?

StarWind Virtual SAN was the most optimal choice, both from a financial point of view and in terms of compatibility. It is an excellent choice for use together with Microsoft Hyper-V. Other options would have been the use of Microsoft Server Datacenter licenses on the two nodes and the use of Storage Replica and Storage Space Direct as a storage solution or VMware vSAN, both of which would have cost considerably more without bringing anything extra from the point of view of functionality or reliability, compared to Starwind Virtual SAN.

What is most valuable?

Although StarWind Virtual SAN free is fully functional and can be used in production, the support that comes with the license is priceless, the expertise of the StarWind support specialists is worth all the money. 

Also, the administration console, which is only available for the paid version, is extremely useful, being very intuitive and easy to use. The information displayed in the console is excellently structured, so that the complete solution can be seen in a single screen, which is very useful in monitoring and diagnosing the system.

What needs improvement?

While using StarWind Virtual SAN so far, I have not found anything missing. It is true that we are using it in a very strict project in which we were looking for a solution that would satisfy a strict set of requirements, and StarWind Virtual SAN explicitly fulfilled that set of requirements, we were not looking for a solution with many options. That's why I can't say if improvements are necessary. The options used in our project have everything we need and they have managed in excellent time regardless of the citations that have appeared so far.

For how long have I used the solution?

We have been using this solution for over five years.

What do I think about the stability of the solution?

It is very reliable. In the five-plus years since we have had it in production, it has coped brilliantly with all the events that have occurred.

What do I think about the scalability of the solution?

It is extremely scalable. The free version is limited to three nodes. However, the licensed version has an unlimited number of nodes.

How are customer service and support?

The support was excellent. I was assisted well and all the steps were explained to me, including how it should be set up and why, making the initial implementation of the project easy.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We opted from the beginning to do the project with StarWind Virtual SAN.

How was the initial setup?

The initial setup was quite intuitive. That said, I had full support from StarWind at the beginning of the project implementation.

What about the implementation team?

The solution was implemented in-house.

What's my experience with pricing, setup cost, and licensing?

Choose StarWind Virtual SAN, it is the most flexible, reliable and cheap solution.

Which other solutions did I evaluate?

I evaluated Window Server Datacenter licenses for Storage Space and B2B, and another attempt with VMware vSAN. Both did not fit very well and were also considerably more expensive.

What other advice do I have?

You can use the free evaluation version to see if it is what you need.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Network & System Engineer at Energy Trust of Oregon
User
Great support, good high availability, and helpful configurations
Pros and Cons
  • "The ability to host high availability storage between existing servers without additional hardware is a great benefit. This not only saves money but also reduces the complexity of the hardware configuration creating fewer points of failure."
  • "Including their own hyper-visor would be a valuable improvement over simply integrating with Hyper-V."

What is our primary use case?

I have a two-node high-availability setup. The first goal is to use it as a hyper-visor for critical servers to be hosted locally. If this use case works well over time, I may use the Virtual SAN as a storage cluster for multiple servers to connect to.

Two servers used for Hyper-V hosting, with high-speed NVME underlying storage, are being used for high-availability hosting and storage. No additional hardware is required beyond a high-speed network connection between the two (25gbps fiber optic in our case).

How has it helped my organization?

The storage/hosting cluster is currently being used for test servers. We have hosted some of our test SQL servers on the devices to ensure seamless failover and good IO performance.

Once it moves out of testing, we will host critical servers on these devices and will be able to quickly transfer servers between hosts to allow for host server maintenance without VM downtime. It will also provide instant failovers in case of hardware failures, reducing downtime that would otherwise occur while a VM is being restored from a backup or the host server is fixed.

What is most valuable?

The ability to host high availability storage between existing servers without additional hardware is a great benefit. This not only saves money but also reduces the complexity of the hardware configuration creating fewer points of failure.

I also appreciate the alternative this product provides compared with the very restrictive options provided by large vendors for Hyper-Converged Infrastructure. That this solution can be configured on existing hardware and managed on Windows servers as opposed to a proprietary hardware-tied HCI solution is a positive in my book.

What needs improvement?

Including their own hyper-visor would be a valuable improvement over simply integrating with Hyper-V

A more streamlined setup where components like the iSCSI connectors were configured from the application would be useful as well (currently, there is a lot of back and forth between the StarWind application and Windows Server High Availability configuration screens when setting it up)

The only issue I have dealt with is slow contact with support and things like trial license extensions through my sales rep.

For how long have I used the solution?

I used the free version a few years ago and have been using the paid version for around six months.

What do I think about the stability of the solution?

The application itself has operated without issue. That said, it is utilizing a number Windows Server roles and hardware devices that themselves can have issues. The web of interconnected components can be harrowing, however, it still is a superior option to a closed-box HCI option that provides no insight for troubleshooting.

What do I think about the scalability of the solution?

You could have significant scaling by just having more two-node or three-node clusters, but you cannot scale a single cluster past three-nodes currently.

How are customer service and support?

My experience with support was terrific. The only issue was having to communicate through a sales rep instead of being able to directly contact the engineer.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our previous solution utilized Direct-Attached Storage devices. We are evaluating this vSAN-based approach to storage and integrating hosting to reduce surface area, improve I/O performance, and provide more seamless failovers.

How was the initial setup?

The setup is very complex, particularly regarding network configuration.

What's my experience with pricing, setup cost, and licensing?

Pricing on this product is controlled largely by the number of nodes and the storage volumes involved. One of the cutoff points for license cost is 10TB. If you intend to use storage volumes beyond that size, expect an uptick in cost.

Which other solutions did I evaluate?

I did some basic research into Azure and Dell HCI options.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer298561 - PeerSpot reviewer
Technology & Product Director at Precise Imaging
User
Great UI with failover protection and the ability to expand storage
Pros and Cons
  • "The failover protection and the ability to expand storage and nodes with no downtime are by far the best physical features we have benefited from."
  • "Our company was hoping for deduplication and encryption across HCI. That is currently not supported."

What is our primary use case?

HCI was set up to host our ERP web apps, domain controller, and phone system.  We are using this in production, staging, and development with around 40 virtual machines. We are using Linux and Windows with VMware as the ESXi host. 

Our main use of StarWind HCI is creating a super-smooth virtualized server setup. It blends tech magic, merging storage, networking, and more into one. We were always running into the issues of needing to add more storage and having to pull down our servers, notify customers of the downtime, etc., however, not anymore.

How has it helped my organization?

The solution offers failover protection and the ability to expand storage and nodes with no downtime.  Our customers who use our web apps benefit from nearly zero downtime due to hardware failure, hardware replacement, or upgrades. 

Now we are looking at replicating a similar cluster setup for our firewall, switches, and ISP so we can get nearly 0.00% downtime which I know is not possible, however, with the new HCI setup, it is possible to at least almost get there. 

Their support is by far the best enterprise-level support I have come across.

What is most valuable?

The failover protection and the ability to expand storage and nodes with no downtime are by far the best physical features we have benefited from. Once we requested help from sales, it was a very easy decision compared to VMware where you get lost among the mess of products and low-trained phone techs.

Their web UI is very basic and that is how it should be. The magic is what their HCI setup does behind the scenes for redundancy and the ability to expand storage without ever having to go offline since another node picks up the storage.

What needs improvement?

Our company was hoping for deduplication and encryption across HCI. That is currently not supported. They used to have it and was removed. Hopefully, both of these features will be coming in upcoming releases.  

A built-in DR that can be stretched with high latency would be very helpful as well. We were able to purchase VMware 8 for our hosts. It would be nice if they developed their own ESXi OS to compete with VMware as the other options out there are not great. VMware does what it needs, however, their support is not great.

For how long have I used the solution?

I've been using the solution for one week.

What do I think about the stability of the solution?

We've had no downtime so far.

What do I think about the scalability of the solution?

You can scale as much as your company will need.

How are customer service and support?

Technical support is good. Somebody is always available 24/7.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

We used StarWind in-house support as they do most of the setup before they send it to you.

What was our ROI?

We've witnessed downtime within two years.

What's my experience with pricing, setup cost, and licensing?

I'd advise new users to have sales walk them through all the options and also ask them about purchasing the hardware for you.

Which other solutions did I evaluate?

I previously evaluated VMware.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: December 2024
Buyer's Guide
Download our free StarWind Virtual SAN Report and get advice and tips from experienced pros sharing their opinions.