What is our primary use case?
HCI was set up to host our ERP web apps, domain controller, and phone system. We are using this in production, staging, and development with around 40 virtual machines. We are using Linux and Windows with VMware as the ESXi host.
Our main use of StarWind HCI is creating a super-smooth virtualized server setup. It blends tech magic, merging storage, networking, and more into one. We were always running into the issues of needing to add more storage and having to pull down our servers, notify customers of the downtime, etc., however, not anymore.
How has it helped my organization?
The solution offers failover protection and the ability to expand storage and nodes with no downtime. Our customers who use our web apps benefit from nearly zero downtime due to hardware failure, hardware replacement, or upgrades.
Now we are looking at replicating a similar cluster setup for our firewall, switches, and ISP so we can get nearly 0.00% downtime which I know is not possible, however, with the new HCI setup, it is possible to at least almost get there.
Their support is by far the best enterprise-level support I have come across.
What is most valuable?
The failover protection and the ability to expand storage and nodes with no downtime are by far the best physical features we have benefited from. Once we requested help from sales, it was a very easy decision compared to VMware where you get lost among the mess of products and low-trained phone techs.
Their web UI is very basic and that is how it should be. The magic is what their HCI setup does behind the scenes for redundancy and the ability to expand storage without ever having to go offline since another node picks up the storage.
What needs improvement?
Our company was hoping for deduplication and encryption across HCI. That is currently not supported. They used to have it and was removed. Hopefully, both of these features will be coming in upcoming releases.
A built-in DR that can be stretched with high latency would be very helpful as well. We were able to purchase VMware 8 for our hosts. It would be nice if they developed their own ESXi OS to compete with VMware as the other options out there are not great. VMware does what it needs, however, their support is not great.
For how long have I used the solution?
I've been using the solution for one week.
What do I think about the stability of the solution?
We've had no downtime so far.
What do I think about the scalability of the solution?
You can scale as much as your company will need.
How are customer service and support?
Technical support is good. Somebody is always available 24/7.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not use a different solution.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
We used StarWind in-house support as they do most of the setup before they send it to you.
What was our ROI?
We've witnessed downtime within two years.
What's my experience with pricing, setup cost, and licensing?
I'd advise new users to have sales walk them through all the options and also ask them about purchasing the hardware for you.
Which other solutions did I evaluate?
I previously evaluated VMware.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.