SUSE Linux Enterprise Reviews

We use the product as an operating system for SAP database. 

The operating system is efficient in terms of security. There are many SAP Linux policies included in it.

There could be AI-based features in the product. They should provide chatbot support for customers to open the troubleshooting cases directly.

We have been using SUSE Linux Enterprise for one and a half years as a third-party support provider. At present, we use the version 12.

The platform is highly stable. I rate the stability a ten out of ten.

We manage 3000 SUSE Linux Enterprise customers. It is simple to scale. I rate the scalability an eight or nine.

We do not contact the technical support team. We refer to the documentation released by the vendor. They could provide straightforward and point-to-point documentation. We have to go through many pages to understand and figure out the process. It takes a lot of time.

The initial setup is easy and can be deployed on the cloud. It takes half an hour to complete the process.

The deployment process includes creating an instance and cloning it via the application with the help of an operating system image. Further, we install and deploy multiple applications on the cloned system.

The platform is affordable. I rate the pricing a six out of ten.

SUSE Linux Enterprise is compatible with multiple clouds, including Oracle Cloud, VMware, and AWS. If you are looking for an open-source operating system, consider SUSE Linux. They charge for support services. It is a stable and secure system for large-scale companies. It is suitable for small and medium companies as well.

I rate it an eight out of ten.

Over the last few years, though I found SUSE Linux Enterprise to be a good solution, I prefer Oracle Linux. My company uses SUSE Linux Enterprise for our production environment.

The most valuable feature of the solution is that it is generally a stable system, especially since we have a lot of SAP products in our company. SUSE Linux Enterprise provides all the binaries for SAP.

The quality of support offered by SUSE Linux Enterprise is not that great, making it an area where improvements are required. The tickets opened with the support team take a long time to be resolved. In general, it is difficult to get access to a senior engineer in the support team for help. My experience with support teams has been better with other vendors.

I have been using SUSE Linux Enterprise for five years. I am an end user of the solution. I use the solution's latest version.

Stability-wise, I rate the solution a nine out of ten.

There are more than 2,000 users of the solution in my organization.

The solution is used on a daily basis in my company, so it is used twenty-four hours and seven days a week.

I rate the technical support a four to five out of ten.

Neutral

I have experience with another solution before moving to SUSE Linux Enterprise. I did not make the decision to move to SUSE Linux Enterprise in our company.

The product's initial setup phase was easy.

The solution is deployed on the public cloud and on an on-premises model.

The solution can be deployed in a few minutes. The solution's on-premises deployment in our company's data center takes a few minutes. Our company has a few tools to automate most of SUSE Linux Enterprise-related work, so it's an automated process.

Three people take care of all the product-related deployment processes in our company.

The product's installation phase is carried out with the help of an in-house team.

SUSE Linux Enterprise will have software support costs, so it's difficult to calculate the ROI.

I rate the product price an eight on a scale of one to ten, where one is a low price, and ten is a high price. In terms of the additional costs attached to the solution, I would say that my company has purchased a few add-ons for SUSE Linux Enterprise, but they are all different products.

My company has a team of five engineers to take care of the product's maintenance.

SUSE Linux Enterprise makes it easy for users who have an SAP Store. There are better solutions available in the market for non-SAP workloads.

I rate the overall tool a six out of ten.

SUSE is an operating system that can be used for web application development and regular housekeeping work on application development.

The solution could be more stable.

I have been using SUSE Linux Enterprise for 12 years.

The solution is based on the models which you're selecting because sometimes you go with the standard support or with premium support. It is all dependent upon what support you are opting for.

There are a lot of operating systems in the network. We have SUSE provided by cloud, and some are traditional ones like Linux. Everything has different features. It's all stable in their own environment and for what they're using for production, development, or UAT.

I rate the solution’s stability a seven out of ten.

All operating systems are giving good scalable options.

The initial setup is simple and takes five minutes for deployment and if you have automation in place, it will take four minutes.

The solution’s subscription is dependent on the organisation like how they have a contract with the company.

It all depends upon the subscription and cost. If the subscription is less, maybe we can choose which operating system to go. Subscription and support provided by the vendor are the two major factors which we look at. Technology is ok, we can get adjusted to it, but the subscription and support are two major factors that you are looking at.

I would advise to go check all the offers, security patches and how often the vendors are releasing the security patches. These are more important before you decide which one to go.

Overall, I rate the solution a nine out of ten.

My main use case for SUSE Linux Enterprise is for installing SAP clusters, HANA, on HANA systems, and creating LVMs and daily system admin tasks.

A specific example of how I use SUSE Linux Enterprise for SAP clusters or HANA systems is that we have installed the cluster on newly built SAP HANA servers, tested those clusters by stopping one server, and checked if HANA is operational on the other system. After this successful testing, we handed over the system to the SAP team.

SUSE Linux Enterprise has positively impacted my organization because it is a very robust flavor of Linux we are currently using for SAP systems. Since I'm more into Azure cloud, SAP has collaborated with Azure to configure SAP systems mainly on SUSE Linux, resulting in better performance compared to other flavors.

In my experience, the best features SUSE Linux Enterprise offers are that while all Linux systems are similar, SUSE is more robust with a different kind of commands, and the LVM is very easy to configure, along with simple disk scanning compared to other systems.

The YaST facility on SUSE Linux, which is the GUI provided, helps in my daily work by allowing us to check logs whenever we face logging issues, and for LVM, it enables us to scan the disk and add data to the file systems easily.

SUSE Linux Enterprise can be improved by having more documentation or logging systems available on the internet, as we face difficulties troubleshooting issues without sufficient resources.

I have been using SUSE Linux Enterprise for the last two and a half years.

SUSE Linux Enterprise is stable. When HANA is utilized by many applications, I notice that while utilization does increase, we have never faced lagging or server unresponsiveness. The servers work properly, provide alerts for high CPU and memory usage, but do not encounter CPU or memory issues.

Its scalability is quite good since we are using Azure, which allows us to easily scale up or down our resources as needed.

Support for SUSE Linux Enterprise is good; we have logged several cases, and they have provided troubleshooting steps through email and calls, but real-time support when opening a case could be better.

The customer support is good; whenever we have opened a case, they have provided detailed explanations of the issues and resolutions.

Positive

We have started our SAP HANA systems on SUSE Linux only, and based on experiences from other organizations, we decided it works very effectively, so we haven't considered other flavors.

We deploy SUSE Linux Enterprise using public cloud, Azure, primarily, and all our SAP HANA systems are installed on SUSE Linux running on the public cloud, utilizing images provided by the Azure Marketplace.

For these deployments, we use Azure as our cloud provider.

I have seen a return on investment by switching our clusters from on-prem to Azure public cloud, using our same Bring Your Own Licenses, which saved costs on licensing.

My experience with pricing, setup cost, and licensing for SUSE Linux Enterprise is that while the licensing cost is a bit high, I believe it is justified due to the quality of service provided for SAP and heavy systems.

Before choosing SUSE Linux Enterprise, we did not evaluate other options.

I would rate SUSE Linux Enterprise an eight out of ten because SUSE works really effectively for SAP systems, and since I am mainly working on these SAP servers to provide continuous support and availability, our clients are satisfied, with no extra downtime or performance issues.

My advice for others looking into using SUSE Linux Enterprise is to not have any doubts and start working on it, as installing your applications on SUSE will stabilize them compared to other Linux flavors, where issues such as kernel, memory, or CPU hung problems can arise which you won't see on SUSE Linux servers.

I think there are too many questions; it would be helpful to receive information ahead of time about the number of questions expected, as I hadn't anticipated the interview would take 13-14 minutes during my working day.

We use the product in a desktop environment for testing purposes.

SUSE Linux Enterprise has a good management system for DevOps operations and integration with Red Hat.

The platform doesn't support certain APMs. In terms of configuration, it is very good for beginners. However, it could be more compliant. The command line tools need to enhance regarding compatibility similar to Red Hat with different languages like C++, Python, etc. Additionally, it is an expensive product. They could provide a free development license before working in the production environment.

We have been using SUSE Linux Enterprise since 2023.

According to my colleagues working on product maintenance, it has good stability.

We work with small and medium businesses. However, sometimes, I also work with enterprises. We need to consider that support availability, documentation quality, and interface optimization can vary based on geographical locations for scalability.

The technical support services are good.

Positive

The initial setup process is easy with assistance from a consultant or support team. It is very simple to install and requires a maximum of two executives to work on the implementation. We can use a web interface in a development portal to repair the console and manage registered servers.

The product is expensive. We purchase its yearly license.

Before buying the product, I advise others to learn about the organization's requirements regarding use cases. They can opt for SUSE Linux Enterprise if they have an essential budget. If not, they can look for Linux distributions like Red Hat, Arch, Fedora, etc.

I rate it an eight out of ten.

We normally use SUSE for application servers.

The ease of use is quite exceptional in SUSE Linux. Whenever you need to set up any application role on that particular distribution, you normally just use the inbuilt package manager or installer called YaST, which is basically the management toolkit for the server. Compared to other distributions, maybe where you need first to go ahead and install the package and probably do a bit of configuration, it's normally easier to do this in SUSE since the package is already installed and all you have to do is just do your configurations for that particular feature you need.

Part of the advantages of using SUSE Linux is that it comes with support. So you do get it for free. However, if you need support, that is when you need to pay a subscription cost. Still, patches, you can get for free.

It's easy to set up.

The solution is stable.

It can scale. 

Support is very responsive. 

The turnaround time needs improvement. Whenever we have a new project or whenever we have a new solution we're deploying, using SUSE is quite easy to configure. This allows us to get up and running within a few minutes. However, the turnaround time of deployment could be faster. 

SUSE is also portable, so you can run it on any virtualized platform, including containers. 

The portability of the solutions is also key and needs improvement. For example, you might have a hardware failure, and you need to run all the backup of the same server and run it on another host. 

Compliance also needs improvement, especially around security due to patching.

My main issue with Linux distributions is majorly around clustering. They should probably just make clustering a bit simpler and also provide more descriptive log files for cluster services.

I've been working with the solution for around a year now. 

I'd rate the stability eight out of ten. There are no bugs or glitches, and it doesn't crash or freeze. 

The scalability is great, and I would rate it eight out it ten. It does support the same or almost the same tooling as Red Hat. For example, OpenShirt and containerization. 

We have about 500 users on the solution right now. We expand on an as-needed basis.

Technical support is actually superb in the sense that whenever you raise a support mechanism, their support is within 30 minutes to two or three hours.

Positive

The solution is very simple to set up. It is not overly complex or difficult. I'd rate it nine out of ten in terms of ease of deployment. 

What we did is we came up with a template of what we wanted our image to look like. For example, simple things such as a date and time setting, the region setting on the OS itself, patching, having the latest patches, and user management. We came up with a template of what we like to call a golden image that was already installed with everything that we usually use on a day-to-day basis on our server. We took that golden image, and we deployed it on every other little application that we needed to install. 

This means that we do not have to repeat similar processes, for example, user management, installing the latest patches, configuration, et cetera - basic OS-level configurations. 

Our strategy is basically to have a golden image with all the settings that we think are necessary and that apply to all of the systems that are running across our environment, and then we use that golden image to continuously deploy new systems when need be.

The full deployment itself takes less than 20 minutes. Normally it's done by one system admin.

There is no maintenance needed per se. Maybe this is patching and a monthly OS checkup. That's it. 

The entire deployment was done in-house. We did not need help from outside integrators or consultants. 

In terms of time and money-saving metrics, I'd rate OI nine out of ten.

In terms of cost, they are cheaper than Red Hat. I'd rate the affordability of pricing six out of ten. 

For SUSE Linux, currently, we normally use the free versions that come with both patching and support for patching. We normally pay for support whenever we need to, so they'll charge us for every hour after the engineer has connected.

We're customers.

We have an on-premises and cloud deployment. 

I'd rate the solution nine out of ten. 

It's a superb choice, especially when you are running anything, let's say web services or operating system-level services. It's easy to set up and quite stable. 

It is used for integration with the SAP HANA solutions and for SAP products, which is an ERP, and our customers use SAP ERP to run their business. For example, one of our customers is Lepilo Foods, which manufactures cheese and whey protein. They use SAP, and it sits on SUSE Linux Enterprise.

Our clients use HANA Database, which is in-memory computing and makes business transactions faster.

The pacemaker cluster and the SUSE Manager used for patching are the most valuable features.

We previously had trouble integrating Autodesk with the SUSE Manager, but the issue was resolved and improved.

We have been using this solution for more than ten years and are using version 15. It is deployed both on-premises and cloud. We are implementation partners, so we deal with SAP technologies and ERP implementation.

It is a very stable solution. 

It is scalable. It is very easy to maintain, migrate and upgrade. No downtime is required in a lot of cases.

We have not used technical support. Everything has been seamless without any problems. But we know that SUSE support is very good, and if there are any issues, they will be able to help us.

We have experience using Red Hat. To run SAP, we would recommend SUSE Linux Enterprise. Red Hat is also very good, but SUSE Linux Enterprise is a master in the SAP market.

The initial setup was straightforward. Also, if it is deployed on cloud, it's very straightforward. The deployment can take from ten to 30 minutes.

I rate this solution a ten out of ten. SAP HANA and SUSE Linux Enterprise are the best to run the SAP business. Currently, all the features available in the market are integrated into SUSE Linux Enterprise.

SUSE Linux Enterprise is easy to configure for those who are not hardcore command-line driven.

If you want to do something simple like changing an IP number, you have to be quite aware of all the configuration files where you will change that. It's not like Windows, where you just click another IP address and reboot the server. Since this is Linux, you need to know the hierarchy of the corporate files that hold that IP number, and you have to know what you're doing.

I have been using SUSE Linux Enterprise for many years.

We don't have any complaints about SUSE Linux Enterprise's stability because it's really, really stable. I cannot even recall any major incidents regarding the solution's stability.

I worked for technical support myself for Micro Focus as a contractor. I know the technical support, and things have changed now with the OpenText acquisition. The 24-hour support is quite good in Salt Lake City, Houston, and Europe. However, there have been some recent changes in the support because of OpenText's recent acquisition of Micro Focus. The EMEA support staff here in the Netherlands are quite capable. I rate SUSE Linux Enterprise's technical support a seven or eight out of ten.

Positive

Doing a new setup for the solution based on the open enterprise server takes a few hours. Most of the time is spent waiting for every packet to come in.

Overall, I rate SUSE Linux Enterprise a seven or eight out of ten.