We use the solution for our laptops' security. The solution provides virus protection and quarantines anything that was downloaded and can potentially harm the environment.
Software Engineer (L4) at Uber
Scans for threats and provides virus protection
Pros and Cons
- "The solution prevents any damage from viruses and provides risk mitigation for virus threats."
- "The solution should include automatic updates."
What is our primary use case?
What is most valuable?
The solution's live updates are good. The tool scans for threats and keeps your service protected by continuously updating itself. The solution prevents any damage from viruses and provides risk mitigation for virus threats.
What needs improvement?
The solution takes a lot of time to run a full scan. The solution should include automatic updates. Users should be mindful of some performance degradation on their laptops because the solution keeps scanning for threats.
For how long have I used the solution?
Buyer's Guide
Symantec Endpoint Security Complete
October 2024
Learn what your peers think about Symantec Endpoint Security Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
Symantec Endpoint Security Complete is a stable solution.
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
More than 800 users extensively use Symantec Endpoint Security Complete in our organization.
The solution provides good scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 6, 2024
Flag as inappropriateConsultant at CNS Engineering
The tool protects emails and messages, but the scalability must be improved
Pros and Cons
- "It protects emails and messages shared between users."
- "The product’s scalability must be improved."
What is our primary use case?
It is a bundle of products, including Endpoint, EDR, and Messaging Gateway. It’s a complete product. It is an enterprise product. We provide features like Messaging Gateway to secure our clients’ messages.
What is most valuable?
The emails sent are received in an encrypted form. It protects emails and messages shared between users.
What needs improvement?
The product’s scalability must be improved.
For how long have I used the solution?
I have been using the solution for a year.
What do I think about the stability of the solution?
I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a two out of ten. Five to six medium and enterprise-level customers are using the product. We have around 1,000 users.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. I rate the ease of setup an eight or nine out of ten. The deployment takes 10 to 15 days.
What about the implementation team?
The customers share their requirements, and we install the product for them. After agent installation, we create and apply policies for them.
What other advice do I have?
We would provide demos for people and tell them about the features. It saves the endpoints and encrypts emails and messages. Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Symantec Endpoint Security Complete
October 2024
Learn what your peers think about Symantec Endpoint Security Complete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
IT Security Specialist at TT Systems LLC
URL filtering with advanced rate firewall protection
Pros and Cons
- "The most valuable feature of this solution is the advanced rate firewall protection, the URL filtering."
- "Any traffic coming through should be recognized whether it is a legitimate URL or not."
What is our primary use case?
Our primary use cases of Symantec Endpoint Security Complete are for firewall protection, effects, user securities, and second USB external media knocking which we deploy as a use case to ensure no access is given to the end-user machines.
What is most valuable?
The most valuable feature of this solution is the advanced rate firewall protection, the URL filtering.
What needs improvement?
I would like to see improvements to URL filtering, URL filtering IPS, and any URL. Any traffic coming through should be recognized whether it is a legitimate URL or not.
For how long have I used the solution?
I have been using Symantec Endpoint Security Complete for two years.
What do I think about the stability of the solution?
Symantec Endpoint Security Complete is stable.
What do I think about the scalability of the solution?
The solution is scalable. We have over a 1,000 users.
How are customer service and support?
During implementation, we relied on support. I would rate them a four out of five overall.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, we used Symantec Endpoint Protections prior to migrating to Security Complete.
How was the initial setup?
The initial setup is not complex. We create the policies and deploy them.
What about the implementation team?
The time of completion depends on the interval of timeframes. For example, we have 3,000 machines in the organization. We push through the system tools for our client's agents. When the systems are off time, we arrange an external resource and deploy them manually. Most projects have to be completed within 30 days.
What other advice do I have?
I would recommend Symantec Endpoint Security Complete to anyone looking into using it.
I rate the solution a nine out of 10 overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network and System Administrator at a financial services firm with 51-200 employees
We have visibility into everything, and integration with our SIEM enables us to efficiently SIEM activity
Pros and Cons
- "The feature I like the most is the Adaptive Protection... And it does not negatively affect users' activities because we can adapt it and allow binaries that are executed regularly, while forbidding those that are not executed within the company."
- "The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture... we would have to migrate all the infrastructure to be managed by the cloud to deploy this feature, so we have not deployed it."
What is our primary use case?
It is for protecting endpoints from cyber attacks, intrusions, and malware. We activated the Adaptive Protection for more sophisticated attacks, to prevent Living Off the Land Binaries from executing. Those are our main uses of the product.
How has it helped my organization?
When we prevent attacks, what is very important is that we don't have downtime in processes and we don't lose data. With this solution, we haven't had any attacks. Of course, we have a firewall, but Symantec is very good.
Symantec Endpoint Security Complete has helped us view activity that was not previously visible to us. Now, every malicious activity is blocked and monitored. We can view everything.
We can integrate it with our SIEM and correlate logs from all security devices in the SIEM. That way, we can monitor attacks and efficiently manage activity within the SIEM.
It also automatically increases our protection and detection coverage without heavy configuration changes. We can choose the default configuration and tune it a little bit and it is effective.
What is most valuable?
The feature I like the most is Adaptive Protection. It is a very good feature and it helps a lot. It enables enhanced security capabilities for our organization's clients and helps prevent attacks. And it does not negatively affect users' activities because we can adapt it and allow binaries that are executed regularly while forbidding those that are not executed within the company.
In case of a ransomware attack, it can prevent the binaries from executing and that helps us prevent such attacks. We simply forbid the execution of binaries that are not used within our organization. In case of an attack, the hacker cannot execute those binaries. It's forbidden and monitored and that's useful. It is important for preventing sophisticated attacks.
Also, the agent is more complete when it comes to defense and the IPS features work very well, inhibiting many attacks. And the antivirus, the new agent, has many functionalities, so the Adaptive Protection inhibits attacks when a hacker tries to execute lateral movements or to execute something on the endpoint. It's forbidden and we can isolate those on that endpoint.
What needs improvement?
The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture. We tried to deploy it within our hybrid management, where the clients are on-prem and the feature is in the cloud, just like the Adaptive Protection, but it's impossible. We would have to migrate all the infrastructure to be managed by the cloud to deploy this feature, so we have not deployed it.
We want to be able to manage it in hybrid mode so that we don't have to migrate all the management to the cloud to use this feature. That's the main improvement needed.
For how long have I used the solution?
I have been using Symantec Endpoint Security Complete for about two years.
What do I think about the stability of the solution?
The stability is good. The machines are working fine. We haven't faced any problems with the product. In our environment, there are 140 users including end-users and admins.
What do I think about the scalability of the solution?
It is scalable.
We are a midsize enterprise so our usage is generally the same. We may add two to three users, but it's generally constant.
How are customer service and support?
The technical support is very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use another solution like this. The only solution we have used is this one from Symantec, and it is very good. We have been with Symantec for many years. We used Symantec Endpoint Protection, and then we had Symantec EDR. And now we have Endpoint Security Complete.
How was the initial setup?
The antivirus server is on-prem and I have some features on the cloud, like Adaptive Protection, but our infrastructure is all on-prem.
The initial setup was not complex and customer support helped us a lot with the deployment. It took us between one and two weeks.
Our implementation strategy was to migrate the database to the new one, the new manager. Then we updated the client and configured the cloud management to be managed in hybrid mode. Finally, we applied other features for the client.
Deployment and maintenance are done by just one person in our organization, with Symantec support.
What was our ROI?
When we invest in security and we prevent attacks, the investment is valuable.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. It's good value for the money.
Other than the standard fees, you may have to acquire a hardware server or VMs to deploy it on-prem.
What other advice do I have?
I don't know if Symantec has an XDR solution that is effective or not. We are possibly planning to acquire it.
I recommend Endpoint Security Complete. It is good at preventing malware.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at Rubik Infotech Pvt. Ltd
Helps users handle virus outbreaks, but it needs to be more lightweight as it is very heavy on the hard drive and memory
Pros and Cons
- "One feature I found most valuable in Symantec Endpoint Security Complete is the firewall feature on the endpoint. The firewall feature helps users handle virus outbreaks."
- "An area for improvement in Symantec Endpoint Security Complete is that it needs to be developed more because competitors have started providing EDR and XDR functionalities, but in the product, those are still missing. Another area for improvement in Symantec Endpoint Security Complete is that it needs to be lightweight. Currently, the product is very heavy when compared to other vendors. It takes up too much space on the hard drive and the memory."
What is our primary use case?
Any customer who is looking for an endpoint security solution has the option to buy Symantec Endpoint Security Complete. It's also used as an antivirus.
What is most valuable?
One feature I found most valuable in Symantec Endpoint Security Complete is the firewall feature on the endpoint. The firewall feature helps users handle virus outbreaks.
What needs improvement?
An area for improvement in Symantec Endpoint Security Complete is that it needs to be developed more because competitors have started providing EDR and XDR functionalities, but in the product, those are still missing.
Another area for improvement in Symantec Endpoint Security Complete is that it needs to be lightweight. Currently, the product is very heavy when compared to other vendors. It takes up too much space on the hard drive and the memory.
An additional feature I'd like to see in Symantec Endpoint Security Complete is
URL filtering.
For how long have I used the solution?
I've been working with Symantec Endpoint Security Complete for almost fifteen years now.
What do I think about the stability of the solution?
Symantec Endpoint Security Complete is a stable solution.
What do I think about the scalability of the solution?
Symantec Endpoint Security Complete is easy to scale. You can scale it from ten PCs to a thousand PCs easily.
How are customer service and support?
The technical support for Symantec Endpoint Security Complete needs a lot of improvement. On a scale of one to five, with one being the worst and five being the best, I would rate the current support a three.
How was the initial setup?
The initial setup for Symantec Endpoint Security Complete is easy.
What about the implementation team?
We implement Symantec Endpoint Security Complete for our customers through an in-house, technical team. The number of engineers required to deploy the product would depend on the number of endpoint requirements.
What was our ROI?
Getting ROI from Symantec Endpoint Security Complete is tough. It's not feasible to get ROI now. Earlier, the ROI was very good across enterprises, but now, you don't get ROI from the product.
What's my experience with pricing, setup cost, and licensing?
In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher.
What other advice do I have?
My company always provides the latest version of Symantec Endpoint Security Complete to customers.
Currently, the product is deployed on-premises. It has not been moved to the cloud. Symantec Endpoint Security Complete is an on-premises product.
I would rate Symantec Endpoint Security Complete six out of ten because I see a lot of improvements required in the product.
My company is an official reseller of Symantec Endpoint Security Complete.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Senior Presales Engineer at a tech services company with 11-50 employees
An easy-to-manage solution that helps with detection
Pros and Cons
- "I am impressed with the tool's detection response."
- "The solution's support is not available over the weekends. We also need to have the DLP, endpoint security, and encryption integrated into one agent."
What is our primary use case?
We use the solution for detection.
What is most valuable?
I am impressed with the tool's detection response.
What needs improvement?
The solution's support is not available over the weekends. We also need to have the DLP, endpoint security, and encryption integrated into one agent.
For how long have I used the solution?
I have been working with the product for four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The tool is very scalable.
How was the initial setup?
The tool's setup is easy since you have to just download the agent. You can setup the product in an hour. One engineer is sufficient to do the deployment.
What's my experience with pricing, setup cost, and licensing?
The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions.
What other advice do I have?
I would rate the product a nine out of ten. The tool's maintenance is not difficult. It is very simple to manage. However, I do not recommend the cloud version.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Consultant at SASSA
The solution is stable, and support responds quickly
Pros and Cons
- "Setting up Symantec is straightforward. Our DevOps team handled the installation, so I wasn't involved, but it wasn't that complicated. They are competent people with certifications in anti-virus management. They didn't need any training or help from the vendor."
- "The deployment of Symantec components could be improved."
What is our primary use case?
Symantec is just standard anti-virus protection.
What needs improvement?
The deployment of Symantec components could be improved.
For how long have I used the solution?
I've been using Symantec Endpoint Security for a few years.
What do I think about the stability of the solution?
I'm satisfied with Symantec's stability. There aren't any performance issues.
What do I think about the scalability of the solution?
Symantec is scalable to a certain degree, but it's not ideal. It has its limitations. We have about 10,000 users at my company.
How are customer service and support?
Symantec's support is fine. They respond quickly.
How was the initial setup?
Setting up Symantec is straightforward. Our DevOps team handled the installation, so I wasn't involved, but it wasn't that complicated. They are competent people with certifications in anti-virus management. They didn't need any training or help from the vendor.
What's my experience with pricing, setup cost, and licensing?
We pay the license upfront and renew it every three to five years.
What other advice do I have?
I rate Symantec Endpoint Security Complete 10 out of 10. I would recommend it to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
I like that the solution can update directories.
Pros and Cons
- "I like that Symantec can update directories."
- "Symantec could have better support for iOS and Android mobile devices."
What is our primary use case?
I like that Symantec can update directories.
What needs improvement?
Symantec could have better support for iOS and Android mobile devices.
For how long have I used the solution?
I've been using Symantec for about four years.
What do I think about the scalability of the solution?
Endpoint Security is scalable.
How are customer service and support?
Symantec support is good.
How was the initial setup?
Endpoint Security is very easy to set up, and it only takes one or two people.
What other advice do I have?
I rate Symantec Endpoint Security Complete nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Download our free Symantec Endpoint Security Complete Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2024
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