Trellix Collaboration Security Reviews

We are using FireEye Email Security on-premise. however, we plan to move to the cloud. We're testing this new concept called security service edge(SSE) and we are looking to integrations with FireEye Email Security.

We use FireEye Email Security for our security. For example, protecting against malware and viruses. It is an important piece of software for our environment here.

We have had very good results from the use of FireEye Email Security. We are very comfortable with this technology, but I don't know if it's necessary to move into the cloud, we will check other technologies and study them. Additionally, the solution has good integration.

I have been using FireEye Email Security for approximately six years.

FireEye Email Security is a stable solution.

The solution is scalable. However, there are limitations.

The technical support is good, they have been helpful.

The solution is not easy to set up. However, we have employees that have the knowledge that can do the difficult implementation. It would be better if the process was easier.

I would recommend this solution to others because it is a good technology.

I rate FireEye Email Security a ten out of ten.

I use FireEye Email Security to block spam and advanced threats.

FireEye ETP has blocked several campaigns that lead to the post compromise deployment of ransomware, Obfuscated Outlook Phishing impersonation, Attachment based Phishing

The auto-remediation feature is valuable and Riskware rules is also helpful.

The spam detection feature could be better. As users, we don't have any control. It detects and blocks spam based on spam engine conditions. But many emails that shouldn't be blocked are getting blocked this way, and we have to raise a ticket for the False Negative cases and it takes time to get resolved.

Every time we raise ticket, support requests received original email sample all the time to resolve the cases which is not possible to provide all the time. 

I have been using FireEye Email Security for nearly three years.

FireEye Email Security is a stable solution.

We are using FireEye Email Security as a SaaS solution, so we haven't had any issues with scalability.

Technical support is okay. Some issues are resolved quickly. Other issues take more time.

Positive

It's easy to set up FireEye Email Security and usually takes us about three to four hours to test and deploy.

We first evaluated Symantec Email Security and then tried FireEye Email Security. During the evaluation of Symantec, we had some issues with the implementation. Spam detection also had some difficulty. FireEye had sufficient support during the implementation, so we went with them. 

On a scale from one to ten, I would give FireEye Email Security a Nine.

We primarily use the solution for email security. We target spam emails. We want to block spam email and all other malicious items, such as spoof emails like business email, and SPF and DMARC checks - those kinds of filtering. We can also do email attachment filtering, and check malicious URLs within the email body. Those we usually are able to stop.

The anti-spam features are the most useful features. With this product, they won't fill the user's inbox, even if it is not malicious. Users won't be getting that many unwanted emails. 

The product helps reduce the number of malicious emails reaching the user's inbox. 

The solution scales well.

The product is quite stable.

The solution is pretty much an out-of-the-box product.

The initial setup is easy.

The customization could be stronger. It's not that easy to adjust items.

The solution needs better support.

Adding new items or features to their product should be faster. They plan to add items, however, it will take sometimes years or months to implement them into their product. For example, SAML integration. I've been hearing about it for more than three years and I haven't seen it yet done.

The licensing is pricey.

I've been using the solution for more than eight years at this point. It's been a while.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

The scalability of the product is excellent. If a company needs to expand it, it can do so.

We have about 1,000 or more users on the product currently.

We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It takes too much time to get the help you need when you need it.

This issue may be that they don't have support services that are global. When you look at Cisco, for example, they are very fast as they provide service from all around the globe. It depends on the time. If you are raising a ticket at night, then wherever it is in the daytime, they will start working on it. You don't get that from FireEye, which likely makes them slower in their response time. 

I've used, for example, Cisco Endpoint, and I find them better in the sense that they are more customizable. In comparison, FireEye is not flexible. That said, Cisco does not stop all of the phishing items.

The initial setup is very simple with FireEye. That's another advantage. It's like installing a TV. You just connect it, switch it on, and it's done. However, if you get into customization, that's not easy. It's complicated and sometimes we cannot achieve what we are trying to do.

Sometimes the initial setup can take two or three weeks, however, if it's not too complex, we can do it in a day.

You only really need one person for deployment and maintenance. 

We deployed the solution with the assistance of a consultant. 

The cost of a license is very high. It's an expensive solution.

We pay for the solution on a yearly basis. 

We did not really evaluate any other options before choosing this product. We usually go through the Gartner report, and whatever there is in the top list we will pick that.

We're just a customer and an end-user.

We've been on the cloud only for three years and the rest of the time, it's been on-premise.

We're using the latest version of the solution.

I'd rate the solution at an eight on a scale from one to ten. We've largely been very happy with its capabilities.

I'd recommend the product due to the fact that it can stop most of the phishing and malicious items from getting through our email. It keeps us very safe.

I used the solution as a secondary security assessment gateway.

It is one of the greatest solutions to have or to complement any other security solution such as Proofpoint or IronPort. FireEye is good for malware depicting and security.

If they want to be as primary or best solution, they need to have better email management features. SMTP handling is sometimes poor because you do not have a lot of options for routing. For example, if you are using IronPort and FireEye, and you want to do some complex routing and features, IronPort will beat FireEye with no effort.

The email gateway environment does its work as long as it is not too complex or sophisticated you will notice some decrease in performance.

I have been using the solution for ten years.

In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to have the premium support which cost extra. However, the basic operation of the product, you have all that need with regular support. They can be reached by email, phone, and some other methods.

I have previously used IronPort and Proofpoint. There was always a certain point while operating where you had to wait a while, you have a much stricter set of rules for filtering email, and there were more false positives. FireEye has good potential to detect security breaches.

If you really need something powerful to handle multiple routes and delivery points then this solution might not be for you. You should consider this solution as not the main email gateway but an addition to your protection. It is not a product for handling email in big volumes or as your principal, the main solution is. It is a very good security solution component that is advisable to be a compliment for something that is stronger on the email handling side.

I rate FireEye Email Security an eight out of ten.

The primary use case of the solution is for detecting malicious URLs which has been delivered through email. We either block or remove the destructive emails. 

What I find most valuable with the solution is that it can integrate with cloud solutions, such as Google and Microsoft. Additionally, the solution is easy to use. 

I would like the solution to be able to automatically quarantine the malicious emails before getting to the user's mailbox and continue with regular email operations. This could result in the user clicking the email before the purge operation is completed. 

As an additional feature, I hope for more interactive emails. 

I have been using FireEye Email Security for approximately four years. 

I find the solution stable.

The solution is scalable.

We have approximately 4000 people using the solution in our organization.

The technical support is very responsive and fast. They send an email on the same day of the call. 

The solution requires configuration, without deployment. 

The solution requires a license to be purchased for every user. 

I recommend the solution. 

I rate FireEye Email Security an eight out of ten. 

We use FireEye Email Security for our emails.

FireEye Email Security is easy to use.

I would like to see this solution become more flexible.

We have been working with FireEye Email Security for approximately six months.

There is no specific version.

FireEye Email Security is a stable solution.

It's a scalable product. I would rate the scalability a four out of five.

In our company, we have approximately 1,000 users.

I am satisfied with the technical support that we have.

I was not a part of the installation, but I believe that it was simple.

This solution is maintained and deployed by a team of ten managers and engineers.

I am not aware of the licensing fees.

I would recommend this solution to others who are interested in using it.

I would rate FireEye Email Security an eight out of ten.

We primarily use the solution for messaging security and sandboxing.

The solution's most valuable feature is its simplicity. It's very user-friendly.

The reporting aspect of the solution needs improvement.

The solution needs to offer antivirus and antispam features onto the on-premises deployment model.

The solution is stable.

The solution is scalable. We have about 55,000 users on the solution currently.

I've been in contact with technical support and I've been satisfied with the level of service I've received.

The initial setup is straightforward. Deployment typically takes 30 minutes on the cloud deployment model. However, the on-premises deployment model takes a bit longer as it requires a physical installation and configuration.

We're partners with FireEye. We generally give support to customers who use the solution and offer both cloud and on-premises deployment models.

Many similar solutions don't normally protect clients from malware, but FireEye does a very good job of protecting systems. That's why I would recommend it as a product.

I'd rate the solution eight out of ten.