Untangle NG Firewall Reviews

We use it for security purposes. We have got multiple BPO sites, and we have about 15 to 20 deployments.

All features are useful. We are using premium features such as bandwidth sharing, failover, web filters, SSL controls, antivirus, and VPN. We use these features to the fullest. These features are available in the paid firewall license, not the free one.

We seek the availability of the hardware in our region. The hardware-based firewall from Untangle is currently not available in our region.

It should have threat protection on a real-time basis. This feature, available in Check Point and Sandstorm kind of scenario, is currently missing in Untangle NG Firewall.

I have been using this solution for 16 years.

We did this installation approximately six years ago, and nothing has crashed. It is very stable. We are getting the updates on a regular basis. We are very happy with it.

A single person can handle the entire installation at multiple locations.

We have scaled it from 10 users to 1,000 users without any issues. 

We have multiple installations at multiple offices in the organization. One deployment has 500 users. The other deployment has multiple sites with 50 to 100 users.

We never had many issues, and whenever we had issues, their support was good enough to give us good feedback. They were able to help us out in solving the problems.

It is very straightforward. 

It is not expensive. The best part is that it is based on the pay-per-use kind of scenario. An increase or decrease in the number of people doesn't make any difference. We are really happy about using this particular scenario.

We did evaluate other options. When we started using Untangle, the available options were very limited and not very cost-efficient.

I would recommend this product. It is easy to use for a maximum security scenario. It is very easy to do any kind of installation.

I would rate Untangle NG Firewall a nine out of ten. It is a really good product.

We are an implementor. Most of the use cases are for the detection and filter facility that Untangle provides. Most of the clients use VPN connection site-to-site, and in the last year, all the access has been through VPN. With the home offices becoming a new way of working, we are implementing this kind of solutions.

Its detection, antivirus, and filtering features are the most valuable. The facility to connect by using the VPN connection is also a very valuable feature. 

It is very strong, secure, and reliable. We have implemented the Untangle solution in all hardware. It is also a user-friendly solution. It is easy to learn and easy to configure.

The common center facility that Untangle provides should be available on-premises. There are great corporations here in Mexico that like the Untangle solution, but they don't like the fact that the monitoring and access to the appliance are in the cloud. They request for the common center facility to be available and installed on-premises.

I have been using this solution for more than two years.

It is very stable. I love this solution.

Its scalability is great. It is simple to scale. You just create the backup, and you can increase it as you need it. We love this facility. It is not like Fortinet where you need to change the hardware, license, and features.

In terms of the number of users, the average number of users our clients have is between 100 and 150. We have some clients with less than 50 users. We also have three clients with more than 3,000 users.

We contacted them for technical support only once, and the issue was resolved in less than two hours. Their support was very good.

It is straightforward. Our target market is the small and medium companies that don't have IT departments and a firewall specialist. We provide the Untangle solution and the management of the solution for a quote. 

Most of the implementations are simple. However, we have implemented Untangle solution to replace Fortinet in a financial group in Mexico. This was the most complex configuration that we have handled. There were 65 locations with voiceover IP and some other features. We had to create balance and recovery from the cluster. 

Our last implementation took less than a week. You need just two people for its deployment and maintenance.

It is not expensive. It is cheaper than Fortinet.

Our clients evaluate Fortinet and pfSense. The flexibility to grow, the user-friendliness of the interface, and the common center facility are the advantages of Untangle NG Firewall. We can do everything in one console. 

Fortinet is very expensive. pfSense is free, but it is not as strong as Untangle. We have also experienced problems with the configuration of the HTTPS filter.  

I would recommend this solution to others. It is a user-friendly, cheap, and strong solution. I would advise others to try this solution and not make a decision based on the information given on the paper. All vendors are going to tell you the features and the problems that their solution can solve, but the best way is by testing. Ask them to provide demos and test the solution yourself.

I would rate Untangle NG Firewall a ten out of ten.

I primarily use the solution for internet and email filtering.

Right now the network is well maintained. Initially, we were blacklisted because of spamming, but that was by our ISP and that is now corrected.

The features I have found the most useful are the web filter, the captive portal, the SSL inspector, and the ad-blocker. They're awesome.

There quite a number of modules I've not used. For the web filter, I think they can do better especially on the free model. They have a free and a licensed model. If you use the free model, is not that effective. You have to use the commercial module for you to get effective results.

Functionality wise, they should try to put more options on some of the modules like web filtering capability. I know it has the capability to block specific IPs but I have not seen the capability to block a specific range of IPs. For example, you want to block a range of between 50 and 100 of an IP, I haven't seen that capability. I believe there are more functionalities which they can improve and prevent for security and management of internet within a corporate environment.

For example, I've seen firewalls where, let's say for example there's an infected machine within your network, they give you an alert or automatically block it from your network or mailing system. There're a number of functionalities missing in Untangle. It needs improvement but I believe every solution needs improvement.

The solution is very stable. I've never had issues with it.

The solution is pretty scalable. We have about 50 people using the solution.

In terms of customer support, so far I've not needed to contact them because I've not had any issues with the solution.

Previously, I didn't use a different solution.

The initial setup was straightforward.

I can't remember how long the deployment originally took. It was less than an hour, most likely. I downloaded then contacted Untangled NG directly. I did it myself with the help of support.

We actually have 30 staff, that's why I have 50 licenses. The modules are licensed on a yearly basis, and it's not really expensive. But the only problem is they sell it in a modular form. If you want the web filter, it has its own cost. If you want the captive portal, they sell that too. If you want the active directory connector, it has its own cost. So, if you were to bundle all the modules, it will end up being very expensive.

Before choosing, I just did a bit of research on the internet to try to figure out how I can be able to use some of these products to sort out my issues and I bumped into Untangle. I know about other products, like Check Point, but I chose Untangle in particular to solve the problem and the issues I was having at the moment.

For the NG firewall, it works better for just filtering and managing the internet, but it will not work on other security areas. It will not act like a perimeter firewall. For the users who are looking for that kind of solution, I think there are different solutions out there for every security issue you're looking at. It has worked perfectly for the need I was looking for. But I wouldn't use it as the main firewall for the network.

I would rate the solution a 7 out of 10.

We primarily used the solution for filtering features. 

The Untangle firewall is a software firewall, so it runs on generic hardware. We found that was probably the best feature, and it's why we chose it when we started using it three years ago.

The web content filtering needs improvement.

The solution is very stable.

The scalability is a bit limited.

We never had to use technical support. We had engineers in-house who could keep it running without needing external help. As we've never used support for Untangle, I would not be able to comment on any general experience with them.

The initial setup is straightforward.

I can't remember the cost because I'm not in finance. I know my company's very cost-conscious, and therefore the cost must have been very reasonable. Otherwise, my organization would not have taken that product.

We stopped using the solution in April 2019. The web content filtering feature of Untangle was not giving us what we wanted. The reason we moved away from Untangle is that it was not giving us the features we needed for our internal use.

I would rate the solution seven out of ten. I would recommend the solution for small or medium-sized enterprises.

We are using this product internally, for intrusion prevention.

The most valuable features are IPS, MAPI, NAT, and VPN. These features are simply awesome.

This product has some unique features that are very good.

The pricing should be reduced because it is expensive.

I have been using Untangle for about one year.

Untangle is quite a stable product.

We use the software-based version, which is scalable. I am not sure about the hardware-based version so I cannot comment on it.

We have about 100 users.

We have not had a problem for the past couple of years so we have not been in contact with technical support.

We are also using FortiGate and Check Point.

The initial setup is very simple. Any layperson can set it up within an hour.

You can configure it and forget it.

One person part-time is more than enough for maintenance.

This is an expensive product.

This is a product that I can recommend and if anybody implements it and wants support, we would be open to providing technical support for it. This is something that we would be happy to do.

In summary, this is a good product and my only real complaint is about the pricing.

I would rate this solution an eight out of ten.

My company, Kaizen Internetworking, has been deployed multiple types of firewalls, and we have found Untangle to suit SMB and some enterprise deployments.

It has improved and secured multiple clients. We have very good retention on maintaining our clients who run Untangle.

It is not attached to an appliance, meaning if you get a good PC/server, then you can already run a firewall.

The product needs to have a better support group for its online support, specifically for its help desk. 

The management console for partners is a bit tricky (buggy).

It is very easy to deploy and monitor. 

It is up-to-date and can compete even with the more expensive firewalls.

• Effective Web Filter
• Easy VPN setup
• Load balancing
• SD-WAN
• Antivirus, etc.
  

We have had incredibly good results with all of its features. Web Cache has saved us a lot of bandwidth and Web Filter can block all Windows 10 updates.

• Web Filter for its effectiveness
• Web Cache for its bandwidth savings
• Easy VPN setup (including OpenVPN) takes just a few clicks.

In general, this solution is easy to learn.

The ability to setup a DDNS for each WAN independently would be a very handy feature.