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Palo Alto Networks NG Firewalls vs Untangle NG Firewall comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.1
Fortinet FortiGate's customer service is praised for problem-solving but criticized for inconsistent response times and language barriers.
Sentiment score
7.6
Customer service for Palo Alto Networks NG Firewalls varies, with feedback ranging from excellent to subpar, influenced by regional differences.
Sentiment score
4.9
Customer service for Untangle NG Firewall is mixed, with both praise for US-based engineers and complaints about limited support resources.
The response time for a critical priority one issue was over four hours and they only responded because we threatened legal action for them violating our support contract.
They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive.
The technical support from Fortinet FortiGate is 24 hours a day seven days a week, and 365 days a year.
They offer fast and competent assistance.
Their response time is within one hour.
Support is a challenge as the response time is long
 

Room For Improvement

Sentiment score
4.6
Fortinet FortiGate needs improvements in stability, usability, integration, cost-effectiveness, and documentation for enhanced user satisfaction and performance.
Sentiment score
4.9
Palo Alto Networks NG Firewalls need improvements in usability, pricing, features, and customer support to enhance competitiveness and user experience.
Sentiment score
4.9
Untangle NG Firewall needs better filtering, SSL decryption, real-time protection, enhanced hardware, reporting, connectivity, and improved support.
FortiWAN supports OSPF but does not support the BGP protocol.
Fortinet VPN and DDoS capabilities are great, yet we need to provide a solution that enables CASB and integration to the cloud.
The relationship between their accounts team and my leadership team seems to be the reason for phasing out FortiGate.
When performance degrades due to full packet inspection, the solution should be to increase the computing power within the same firewall, not to recommend upgrading to a larger, more expensive model.
The configuration process is complex and currently incompatible with certain operating systems, such as Linux.
Palo Alto Networks NG Firewalls lack built-in multi-factor authentication, requiring the purchase of a third-party tool to implement this essential security feature.
 

Scalability Issues

Sentiment score
7.1
Fortinet FortiGate is scalable, flexible, and adaptable, though some face hardware upgrades and licensing challenges during deployment sizes.
Sentiment score
7.4
Palo Alto Networks NG Firewalls offer flexible scalability for businesses, though hardware replacement may be needed for higher performance.
Sentiment score
6.6
Untangle NG Firewall scales flexibly from small to large deployments, typically supporting 100-150 users without hardware changes.
The devices will usually fail way before reaching the capacity advertised in the data sheets, especially when you activate several of the features the device can handle.
The solution is working and it is still stable even across all of these devices and servers.
We have over 10,000 users behind it.
Cloud deployments benefit from auto-scaling, allowing for automatic adjustments to firewall capacity based on demand.
It is important to assess the infrastructure size before choosing a model.
Palo Alto Networks NG Firewalls are scalable and reliable.
 

Setup Cost

Sentiment score
7.4
Fortinet FortiGate offers competitive pricing with varied costs; affordable long-term licenses, though renewal complexity can accumulate costs.
Sentiment score
7.0
Palo Alto Networks NG Firewalls offer premium security, with flexible licensing, perceived as costlier than competitors due to advanced features.
No sentiment score available
The cost of the original deployment fell below £5,000, and licenses are priced at around £3,000.
Every time you upgrade your license, you also get insurance for the equipment.
Overall, FortiGate is affordable.
Palo Alto Networks NG Firewalls come at a premium, exceeding the cost of most competitors by 45 percent.
Palo Alto Networks NG Firewalls are expensive.
Its price is quite high but is justified for the features and capabilities provided.
 

Stability Issues

Sentiment score
7.9
Fortinet FortiGate is praised for its stability and reliability, with occasional issues improved by updates and configurations.
Sentiment score
8.3
Palo Alto Networks NG Firewalls offer reliable performance with minimal downtime, strong resilience, and are preferred over competitors like Cisco.
Sentiment score
8.2
Untangle NG Firewall is praised for its stability and reliability, with minimal issues and consistent performance rated highly by users.
All of these issues were resolved in v5.2.
Stability has dramatically improved over the previous main version branch of FortiOS; 5.2.x and 5.4.x are stable enough for critical environments.
Overall, the devices have been very stable.
After the upgrade, we are experiencing performance issues.
I have not experienced any outages or issues.
Palo Alto Networks NG Firewalls are stable and reliable when deployed and configured correctly.
 

Valuable Features

Sentiment score
8.0
Fortinet FortiGate offers advanced security features, user-friendly configuration, and comprehensive management tools, valued for robust protection and flexibility.
Sentiment score
8.5
Palo Alto Networks NG Firewalls offer robust security, intuitive management, and enhanced malware protection through WildFire and GlobalProtect integration.
Sentiment score
8.2
Untangle NG Firewall offers flexibility, ease of use, strong VPN, reliable performance, premium features, and is ideal for small businesses.
The two most valuable features are VPN and firewalling.
WiFi network for visitors isolated from our corporate WiFi network using only one unit
Allows for firewall rules to be programmed and named in a way that makes it 'readable'
Threat Vault allows us access to a comprehensive threat database, enabling us to get detailed information on threats and how to mitigate them.
The most valuable features of Palo Alto Networks NG Firewalls are DNS sync calls, enabled security features, and Wildfire.
The most valuable aspect of Palo Alto Networks NG Firewalls is the performance.
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Ranking in Firewalls
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
317
Ranking in other categories
Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st)
Palo Alto Networks NG Firew...
Ranking in Firewalls
7th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
186
Ranking in other categories
No ranking in other categories
Untangle NG Firewall
Ranking in Firewalls
24th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
23
Ranking in other categories
Unified Threat Management (UTM) (8th)
 

Mindshare comparison

As of December 2024, in the Firewalls category, the mindshare of Fortinet FortiGate is 20.5%, up from 17.3% compared to the previous year. The mindshare of Palo Alto Networks NG Firewalls is 3.3%, up from 3.3% compared to the previous year. The mindshare of Untangle NG Firewall is 1.2%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Firewalls
 

Featured Reviews

DineshKumar28 - PeerSpot reviewer
Effective threat prevention with responsive customer support
We are using Fortinet FortiGate as a firewall Fortinet FortiGate has been invaluable. It has helped save costs due to its various features, reliable performance, very good UI, low latency, and stability. The Threat Intel engine in Fortinet FortiGate is highly rated for its effectiveness in…
Simon Webster - PeerSpot reviewer
We get reports back from WildFire on a minute-by-minute basis
The biggest thing that needs to be improved with them is their training. I took a training class for the 8.0 build, then I took it again for the 9.0 and 10 builds. They add new features every time that they do a new major release, but the training doesn't keep up. It is the same basic training that probably was with the 3.0 build, and they just change the screenshots. I would love to see them do some more work since they have all these bells and whistles, but we don't know how to use those features on a large scale. I know this little section here about the firewall, but I know there is a huge amount that still could be done with it. I am not touching enough of it because I just don't know how. It seems like the more I learn about it, the more I learn that there is to learn
Josh Evans - PeerSpot reviewer
Its simplicity, variety of features, and low pricing have enabled us to improve the security for our small business clients at a price that they are happy to pay for
I've heard other people saying that other firewalls have better detection rates, so better security. If they can improve the security of the device, I'm always for that, but at the moment, we've been happy with the service that we're getting out of them. It does have multi-factor authentication in some areas, but I would love to see a more widely implemented version of that on the devices themselves. It could use some improvement for Azure Active Directory Connections. It does exist, and it is available, but it needs work to be able to fully authenticate. I know there are some advanced features that other firewalls have that aren't present in Untangle, but we've never noticed any feature that we need but isn't there. I also know a lot of people have complained about the cost per device because they license by device counts. So, once you get over a certain number of devices, it is not really a cost-effective solution.
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Top Industries

By visitors reading reviews
Educational Organization
22%
Computer Software Company
14%
Manufacturing Company
6%
Comms Service Provider
6%
Computer Software Company
15%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
Computer Software Company
13%
Comms Service Provider
9%
Government
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the better NGFW: Fortinet Fortigate or Cisco Firepower?
When you compare these firewalls you can identify them with different features, advantages, practices and usage a...
What is the biggest difference between Sophos XG and FortiGate?
From my experience regarding both the Sophos and FortiGate firewalls, I personally would rather use FortiGate. I know...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite ...
What is a better choice, Azure Firewall or Palo Alto Networks NG Firewalls?
Azure Firewall Vs. Palo Alto Network NG Firewalls Both solutions provide stellar stability and security. Azure Firew...
Features comparison between Palo Alto and Fortinet firewalls
In the best tradition of these questions, Feature-wise both are quite similar, but each has things it's better at, it...
Which is better - Palo Alto Networks NG Firewalls or Sophos XG?
Palo Alto Networks NG Firewalls have both great features and performance. I like that Palo Alto has regular threat si...
What do you like most about Untangle NG Firewall?
The product helps small and medium enterprises secure their networks from intrusions. It also has features like DNS b...
What is your experience regarding pricing and costs for Untangle NG Firewall?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with Untangle NG Firewall?
I would recommend getting 2FA with an SSL VPN type of setup without having to go through a lot of hoops. The solution...
 

Also Known As

FortiGate 60b, FortiGate 60c, FortiGate 80c, FortiGate 50b, FortiGate 200b, FortiGate 110c, FortiGate
Palo Alto NGFW, Palo Alto Networks Next-Generation Firewall
No data available
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
SkiStar AB, Ada County, Global IT Services PSF, Southern Cross Hospitals, Verge Health, University of Portsmouth, Austrian Airlines, The Heinz Endowments
North American Stamping Group, Cerebral Palsy of North Jersey (CPNJ), Brown County Schools, IN, City of Bridgeton, MO, Lancaster County, SC, Vision Charter School, Clay County Sheriff’s Department, NC, Breakwater School, Boys & Girls Club of Manchester, NH, Admiral Farragut Academy, Flow Companies, No Ordinary Hotel, KECdesign,
Find out what your peers are saying about Palo Alto Networks NG Firewalls vs. Untangle NG Firewall and other solutions. Updated: December 2024.
817,354 professionals have used our research since 2012.