Different companies have been using Zuora to transitioning from traditional business models to subscription-based ones. This shift has helped improve their businesses. Essentially, Zuora facilitates its move to a subscription-based approach.
Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration. It has evolved since 2015, driven by customer feedback and ongoing reviews. It rapidly improves with new customizations and deployment features, making it a leading solution.
We feel the deployment and version comparison process could be easier when switching between different systems. Based on our feedback, they are working on this. We can contact them whenever we encounter a problem, and they provide a solution.
I have been using Zuora since 2016.
Zuora is quite stable. Occasionally, we experience performance degradation, but we receive notifications about these issues through a maintained site. There have been instances of performance degradation where things take a little longer. These issues can be tracked on our system, where their engineering team works to resolve them.
Support is quite fast. We raise a ticket, and we get a response within one or two hours. If it's a high-priority matter, such as something significantly impacting us, we mention it as a priority ticket and get an even faster response.
The initial setup was manual and time-consuming. We faced some issues with Zuora. These are technical issues with the tool. They have reduced the frequency of these issues over time and are also collecting user feedback. However, these problems persist when deploying from one environment to another.
If you're seriously considering transitioning your business to a subscription model, Zuora could be a good choice.
Zuora can be a valuable tool, depending on your objectives. If you are considering transitioning your business to a subscription model, Zuora is a strong option. It helps manage various systems and processes associated with subscription businesses. Zuora integrates well with other systems, including Jira, through REST API calls, facilitating seamless integration with any system.
Zuora can also be beneficial if you have an order layer separate from your billing system and need a dedicated solution to manage subscriptions and finances. In such cases, Zuora can efficiently handle the subscription aspect, while your front-end could be Salesforce, SAP, or a web-based interface.
Learning Zuora is going to be easy because it offers comprehensive resources for learners. They have a training website called Zuora University, where you can choose any topic. The platform includes UI demonstrations and a learning sandbox, allowing you to explore and learn hands-on. In addition to Zuora University, there is an extensive Knowledge Center available online for anyone to access. Zuora is compliant with finance information standards, ensuring secure handling of data. Recently, they have introduced AI features, such as dashboards for generating reports and automating simple operations like auto-creation of tasks. Their support team uses an automated chatbot to create tickets based on user input. Overall, Zuora provides a user-friendly and resource-rich environment for learning and using their system.
Overall, I rate the solution an eight out of ten.