Zuora Reviews

We have a lot of products. So, we use it for product billing because we have many subscription-based models. We use Zuora for each product subscription and billing.

Zuora has a lot of features that I like. We have so many options for reporting, whether you want structured data or automation. 

In Zuora, we have the option to work without needing any other software. For example, policies are implemented within Zuora. If you want to introduce a product, you can use the API to integrate with Zuora.

And as Zuora is connected with Salesforce or other CRMs, we have the Big House connector. You can just install and use it. We have so many options with Zuora, and the UI experience is much better than other applications I have used. That's why I prefer Zuora over other solutions.

Some areas that could be improved include the API rate limit, which is currently 280 requests per second and can lead to system slowdowns. Additionally, the reporting limit allows only 500 objects at a time, and the profile user data acceptance could be improved by allowing data in a single group.

These are some limitations that can be improved in Zuora.

I have been using it for four years. 

In my whole career of around four years, I did not see any breakdown. 

It has hardly happened that Zuora got stuck one or two time because of some backend issue. Otherwise, it's alright. It's a good application to use.

In my current organization, we have more than 15 to 20 people who use Zuora.

I talked to the customer service and support a lot of times.

I've got very good support every time. Hardly one or two times, I got a delayed response. Otherwise, I get immediate responses.

Positive

I joined this company in August 2023, and Zuora was already in use. 

But as far as I know, Zuora provides some automation processes. If you want to update or import file data, we have enough patience for that. And, like, if you want to automate anything in Zuora, we have options. I don't think many applications have these kinds of options, or they have them but don't have any in-house solution for them. So, that's why I think they chose Zuora over other applications.

The initial setup is easy in Zuora. It's easy to run Zuora because we have a deployment manager through which we can deploy most of the things. So I don't think it's a big task.

My recommendation depends on the complexity of your product and what type of products you have right now. 

If you have a recurring usage-based product, obviously, you can go for Zuora as we have a lot of options to manage a product. Because right now, if you have a usage-based product, you have to do some overage calculations. So, I would recommmend Zuora. It's very easy to use.

However, if you are very new to Zuora or any other application, it will take some time. You have to learn more things about Zuora, but it can be easier than other applications if you have some internal experience or a person who knows it. It would be easy for you to understand the object model.

Overall, I would rate the solution a nine out of ten. 

We use the tool to monetize customer subscriptions. It is an enterprise module. Whenever a subscription ends, we send an email notification to the customer. The product generates the order number and bill number. It takes two to three seconds, and the notification is sent to the customer automatically. So the customer can pay the bill simultaneously.

I like the invoice template creation and the HTML drag-and-drop concept. The subscription, order management, billing settings, and workflow features are fine. I like the automated bill generation feature. It can be achieved from the workflow.

When we raise global support tickets, we receive delayed responses. We have to wait two to three days.

I have been using the solution for two years.

I have not faced any stability issues.

If we have hands-on experience, the initial setup is easy. However, it will be difficult for a person to do it for the first time.

The tool has volume pricing and tiered pricing models. The tiered pricing model is costly. The volume pricing model is more affordable.

Zuora is a booming product in the market. It is useful and versatile. I will recommend the tool to others. It has many features. We can end the subscription whenever we want. It provides a recurring pricing model. I usually show the demo to the customers. Generally, customers like the product. I use AI if I have any doubts about the tool. I worked as a Java full-stack developer before. I switched streams because many people are losing jobs. Overall, I rate the product a seven to eight out of ten.

I use the solution for development tasks.

Zuora Workflow is valuable. It is the main tool I use to automate processes and deliver business requirements. CPR has helped streamline our billing operations.

The solution must add more programming languages to build logic. For now, it is purely liquid. It must add some simple JavaScript, Python, or another language. It will improve the capabilities of Zuora.

I have been using the solution for five years.

The production environment is great. However, we tend to see some downtime for the Sandboxes. We can check the website's health. The stability of the Sandboxes must be improved.

The scalability is good enough for my needs.

The technical support team responds quickly. It is great. The responses are helpful. The engineering team tends to respond very fast.

Positive

The ease of deployment depends on the previous system. It could be difficult to map everything if it was a legacy system or a custom software. If we were using a similar software, it could be easier. The developer tools offered by Zuora are good enough. We can migrate the data from Excel spreadsheets. A team of four people deployed the tool in our organization. The product is always deployed on the cloud.

The solution is worth the price.

I have used Microsoft Dynamics, but it is not entirely like Zuora. We did not do billing in Microsoft Dynamics.

I am a developer. I am a Zuora consultant. We saw the product's benefits after the initial deployment once we had the knowledge to take advantage of its features. In the beginning, it's usually like migration from a legacy system. It is kind of messy. Once we have hands-on experience, we will start seeing the value.

When there is a change in subscription, we have to go through an amendment to the subscription every time. We create a new order and add the new version of the subscription. The tool requires maintenance sometimes. We perform patching to clean up the account and improve the platform's overall performance.

Zuora has a very good Knowledge Center. It also has courses at Zuora University. These are the first things I show the people in the team. I asked my team members to complete Zuora Billing 101. It gives a very good explanation of the capabilities of the tool.

Overall, I rate the solution an eight out of ten.

Different companies have been using Zuora to transitioning from traditional business models to subscription-based ones. This shift has helped improve their businesses. Essentially, Zuora facilitates its move to a subscription-based approach.

Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration. It has evolved since 2015, driven by customer feedback and ongoing reviews. It rapidly improves with new customizations and deployment features, making it a leading solution.

We feel the deployment and version comparison process could be easier when switching between different systems. Based on our feedback, they are working on this. We can contact them whenever we encounter a problem, and they provide a solution.

I have been using Zuora since 2016.

Zuora is quite stable. Occasionally, we experience performance degradation, but we receive notifications about these issues through a maintained site. There have been instances of performance degradation where things take a little longer. These issues can be tracked on our system, where their engineering team works to resolve them.

Support is quite fast. We raise a ticket, and we get a response within one or two hours. If it's a high-priority matter, such as something significantly impacting us, we mention it as a priority ticket and get an even faster response.

The initial setup was manual and time-consuming. We faced some issues with Zuora. These are technical issues with the tool. They have reduced the frequency of these issues over time and are also collecting user feedback. However, these problems persist when deploying from one environment to another.

If you're seriously considering transitioning your business to a subscription model, Zuora could be a good choice.

Zuora can be a valuable tool, depending on your objectives. If you are considering transitioning your business to a subscription model, Zuora is a strong option. It helps manage various systems and processes associated with subscription businesses. Zuora integrates well with other systems, including Jira, through REST API calls, facilitating seamless integration with any system.

Zuora can also be beneficial if you have an order layer separate from your billing system and need a dedicated solution to manage subscriptions and finances. In such cases, Zuora can efficiently handle the subscription aspect, while your front-end could be Salesforce, SAP, or a web-based interface.

Learning Zuora is going to be easy because it offers comprehensive resources for learners. They have a training website called Zuora University, where you can choose any topic. The platform includes UI demonstrations and a learning sandbox, allowing you to explore and learn hands-on. In addition to Zuora University, there is an extensive Knowledge Center available online for anyone to access. Zuora is compliant with finance information standards, ensuring secure handling of data. Recently, they have introduced AI features, such as dashboards for generating reports and automating simple operations like auto-creation of tasks. Their support team uses an automated chatbot to create tickets based on user input. Overall, Zuora provides a user-friendly and resource-rich environment for learning and using their system.

Overall, I rate the solution an eight out of ten.

It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.

• Reliability
• Uptime
• Stability

These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.

It would benefit from more features designed to recoup revenue in B2C scenarios. I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways, so additional data items could be passed with each transaction, such as recurring flags and Level 3 data.

No issues.

No issues.

It is some of the most responsive support that I have encountered.

I did use a previous solution. I switched because the other solution was not scalable.

The initial setup was complex due to historical migration needs.

Negotiate aggressively. Continue to push on cost until you feel comfortable.

Explore multiple options for implementation.

We evaluated Aria and Chargify.