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NetSuite ERP vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetSuite ERP
Ranking in Billing Software
1st
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
35
Ranking in other categories
Activity Based Costing Software (5th), Cloud ERP (2nd)
Zuora
Ranking in Billing Software
3rd
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of January 2025, in the Billing Software category, the mindshare of NetSuite ERP is 8.9%, down from 18.5% compared to the previous year. The mindshare of Zuora is 4.3%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software
 

Featured Reviews

Venkat Sudni - PeerSpot reviewer
It's a user-friendly cloud-based solution that startups and small businesses can afford
Setting up NetSuite ERP is pretty straightforward. It's a plug-and-play solution that comes with the default bundle. We uploaded our GLs and charter accounts and added our company code to the architecture. It can be up and running in under a month. It takes at least five people to deploy NetSuite.
Manoj Kumar Chippakurthi - PeerSpot reviewer
Reliable subscription billing solution with efficient pricing and product configuration
The main area where issues can arise is third-party integrations, particularly payment gateways. Some clients use third-party payment gateways, and problems can occur during these integrations. In my experience with my last two projects, I didn't encounter such issues. However, in my earlier support role, I noticed that some customers faced challenges when using external payment gateways. Specifically, payments were being received but not connecting to the customer accounts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools."
"The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules."
"The user interface is very good."
"NetSuite ERP is a user-friendly cloud-based solution that posts into the GL in real time. You can see your profitability at the order level."
"The most valuable feature in NetSuite ERP is the user interface."
"I am impressed with the product's ease of use. It also helps us reduce the techstack."
"I would say that the solution is highly configurable."
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.​"
"I am happy with the support team."
"​It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.​"
"It's an end-to-end solution for managing subscriptions."
"Zuora Workflow is valuable."
"Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration."
"I like the automated bill generation feature."
"What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans."
 

Cons

"If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers."
"If they could provide more integration options to connect with different products, that would be ideal."
"An area for improvement in NetSuite ERP is its accounting functionality because it has certain limitations. You can't maintain sub-ledgers or post accrued expenses in sub-ledger forms, so you'll need to post in journals. The pricing is another area that can be improved in NetSuite ERP because the pricing was lower when it wasn't part of Oracle, but after Oracle acquired Netsuite and NetSuite ERP was offered as a cloud service, the price went up."
"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"The custom reports could be improved."
"The solution's initial setup process was complex."
"The manufacturing and planning side could be improved. That part isn't up to date. NetSuite could be easier to integrate in general."
"I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency."
"The data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that."
"Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues."
"The main area where issues can arise is third-party integrations, particularly payment gateways."
"The solution must add more programming languages to build logic."
"Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through."
"While fetching the data, I had faced some issues."
"I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways."
"There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions."
 

Pricing and Cost Advice

"The price is less than the cost of daily hours."
"There is an annual license required to use this solution."
"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"When people buy ERP, it's a competitive situation and the pricing is paramount."
"It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"The price of the solution is quite high."
"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"Explore multiple options for implementation."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
"The tiered pricing model is costly."
"The solution is worth the price."
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Top Industries

By visitors reading reviews
Educational Organization
45%
Computer Software Company
9%
Manufacturing Company
6%
Financial Services Firm
4%
Computer Software Company
35%
Manufacturing Company
11%
Real Estate/Law Firm
9%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
If you buy it through Europe or North America, it is quite expensive. However, if you can buy it from developing markets according to NetSuite, you can get significant discounts, up to 70%.
What needs improvement with NetSuite ERP?
Reports are good but not perfect. The custom reports could be improved. The initial setup process for reports can be a bit complicated and may require more user-friendly options. My previous compan...
What is your experience regarding pricing and costs for Zuora?
Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also avai...
What needs improvement with Zuora?
There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other th...
What is your primary use case for Zuora?
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workfl...
 

Comparisons

 

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Sample Customers

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Find out what your peers are saying about NetSuite ERP vs. Zuora and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.