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NetSuite ERP vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetSuite ERP
Ranking in Billing Software
4th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
38
Ranking in other categories
Activity Based Costing Software (6th), Cloud ERP (3rd)
Zuora
Ranking in Billing Software
1st
Average Rating
8.4
Number of Reviews
16
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of February 2026, in the Billing Software category, the mindshare of NetSuite ERP is 4.3%, down from 7.4% compared to the previous year. The mindshare of Zuora is 6.1%, up from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software Market Share Distribution
ProductMarket Share (%)
Zuora6.1%
NetSuite ERP4.3%
Other89.6%
Billing Software
 

Featured Reviews

SM
Sr Analyst at Freelance
Integration tools streamline financial operations and enhance data management
The most beneficial feature in Workato is its accessibility. The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge. In Workato, NetSuite ERP provides options for new employee records, invoice reports, and batch files processing. The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly. Regarding scalability, NetSuite ERP offers excellent options and reduces manual interventions through automation. In the past three months, I have observed improvements in their options and data storage capabilities, showing enhanced scalability compared to previous versions.
Hasaan Zia - PeerSpot reviewer
Associate Systems Administrator at Gomotive
User management has become more streamlined and audit processes are easier to handle
There have been some bugs which Zuora support has been unable to fix until now. For example, when we initiate sandbox refreshes, access of users who are only in the sandboxes gets wiped off, forcing me to recreate their accounts from scratch, although their entries exist in Zuora One ID, creating confusion and manual work. It has been a year and a half since this issue arose, and I believe it should have been fixed by now, as it is a significant problem when kicking off sandbox refreshes. Additionally, we faced issues with new payment method types rolled out in Q1 2025 that created confusion as they reflected under users' names, which should not happen.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would say that the solution is highly configurable."
"We leverage the core platform but are able to add additional functionality for ease of use, tailored processes, and industry related reporting."
"NetSuite ERP is good for a trading company that involves buying and selling."
"We can install the bundles based on our needs."
"NetSuite is a better value than some competing solutions. The fee structure is simpler, and other ERP solutions don't offer as many options for configuration."
"I am impressed with the product's ease of use. It also helps us reduce the techstack."
"It offers reporting flexibilities that were previously unavailable to us."
"The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules."
"​It is some of the most responsive support that I have encountered.​"
"Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration."
"I like the automated bill generation feature."
"We have so many options for reporting, whether you want structured data or automation."
"Zuora Workflow is valuable."
"I am happy with the support team."
"I like that the UI is great and easily explainable."
"It's an end-to-end solution for managing subscriptions."
 

Cons

"The solution could be more stable."
"The product should improve its warehouse management solution."
"Many features such as local taxation and fund management are not there yet."
"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it."
"As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways."
"The pricing is high."
"What needs to be improved is the development in the other areas and other businesses that can use NetSuite."
"While fetching the data, I had faced some issues."
"The data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that."
"I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways."
"The main area where issues can arise is third-party integrations, particularly payment gateways."
"There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions."
"We feel the deployment and version comparison process could be easier when switching between different systems."
"We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead."
"When we raise global support tickets, we receive delayed responses."
 

Pricing and Cost Advice

"It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing."
"There is an annual license required to use this solution."
"The price is less than the cost of daily hours."
"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"The price of the solution is quite high."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"When people buy ERP, it's a competitive situation and the pricing is paramount."
"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"The tiered pricing model is costly."
"The solution is worth the price."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
"Explore multiple options for implementation."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Comms Service Provider
6%
Computer Software Company
17%
Legal Firm
8%
Financial Services Firm
7%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise5
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise13
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
The initial cost for NetSuite ERP depends on the business size. My IT managers say that some of their features are quite expensive.
What needs improvement with NetSuite ERP?
Regarding room for improvement, I would single out the user interface. The company needs to spend fifty percent of research and development on improving the user interface. The user interface is qu...
What is your experience regarding pricing and costs for Zuora?
The pricing, setup cost, and licensing are managed by the company management, not by me.
What needs improvement with Zuora?
Based on my hands-on experience, there are areas where Zuora could improve, specifically invoicing reversal restrictions. Zuora has limitations when an invoice is already split, making it challengi...
What is your primary use case for Zuora?
Zuora Billing and Zuora Revenue serve as our main use case for subscription management, invoicing, and billing of the automation, proration calculations, and all the revenue recognition part. A spe...
 

Comparisons

 

Overview

 

Sample Customers

2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
Lever, Hobsons, Arrow, Surf Air, Mindvalley, Dell, Zendesk, Mindvalley, Falcon.io, Invoca, Box, Pexip, CareCloud
Find out what your peers are saying about NetSuite ERP vs. Zuora and other solutions. Updated: February 2026.
882,103 professionals have used our research since 2012.