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NetSuite ERP vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetSuite ERP
Ranking in Billing Software
3rd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
35
Ranking in other categories
Activity Based Costing Software (6th), Cloud ERP (2nd)
Zuora
Ranking in Billing Software
1st
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of July 2025, in the Billing Software category, the mindshare of NetSuite ERP is 5.6%, down from 9.9% compared to the previous year. The mindshare of Zuora is 6.7%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software
 

Featured Reviews

Haggit Russo - PeerSpot reviewer
Effective financial management with real-time analytics and a straightforward setup
Reports are good but not perfect. The custom reports could be improved. The initial setup process for reports can be a bit complicated and may require more user-friendly options. My previous company faced difficulty with reporting when it was too complicated to find proper reports. Overall, improving the reporting feature would be beneficial.
Manoj Kumar Chippakurthi - PeerSpot reviewer
Reliable subscription billing solution with efficient pricing and product configuration
The main area where issues can arise is third-party integrations, particularly payment gateways. Some clients use third-party payment gateways, and problems can occur during these integrations. In my experience with my last two projects, I didn't encounter such issues. However, in my earlier support role, I noticed that some customers faced challenges when using external payment gateways. Specifically, payments were being received but not connecting to the customer accounts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The user interface is very good."
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"We leverage the core platform but are able to add additional functionality for ease of use, tailored processes, and industry related reporting."
"The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner."
"The most valuable feature is that it works according to how the Internet works."
"As NetSuite ERP is a cloud product, a valuable feature I found in it is the very friendly user interface. You can set up shortcuts within the applications for frequently used reports or navigation. You can also customize dashboards in NetSuite ERP. Another feature I found valuable in the solution is good reporting. It has many industry-standard reports focused on finance and inventory. I also like the seamless switching between production and test environments and that you can customize the environments within NetSuite ERP. For example, you can put banners on your test and production environments to differentiate or segregate the logins to prevent mistakes. The solution is pretty easy to use and navigate, and it's more of a lightweight software. I like that it's a cloud product, so work is done on the front end rather than the back end. There's also a community for NetSuite ERP where you can raise your queries and issues. You'll find other people sharing experiences about common issues so you can get quick fixes from the community."
"The most valuable feature in NetSuite ERP is the user interface."
"We can install the bundles based on our needs."
"​It is some of the most responsive support that I have encountered.​"
"I like the automated bill generation feature."
"Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration."
"It's an end-to-end solution for managing subscriptions."
"I like that the UI is great and easily explainable."
"The best feature is product configuration. The automation is also fantastic. I can say that it is very efficient in pricing. It works effectively in pricing efficiency. The solution is stable. I’ve not encountered any bugs. The product is scalable. It's a good solution that helps ensure you don't lose revenue. I rate the solution a nine out of ten."
"These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.​"
"​It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.​"
 

Cons

"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it."
"The custom reports could be improved."
"The product should improve its warehouse management solution."
"Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable."
"The areas that this product needs to improve on is the implementation and inventory processes."
"It would be great if they offered localization for Central America."
"The solution is not user-friendly and it is complex to use."
"Some areas that could be improved include the API rate limit."
"We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead."
"The solution must add more programming languages to build logic."
"​It would benefit from more features designed to recoup revenue in B2C scenarios."
"Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues."
"There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions."
"When we raise global support tickets, we receive delayed responses."
"The data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that."
 

Pricing and Cost Advice

"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"The price is less than the cost of daily hours."
"It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing."
"The price of the solution is quite high."
"It is expensive."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"I would advise that you first meet with and scope out your project with a NetSuite VAR (Value Added Reseller)."
"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"The tiered pricing model is costly."
"Explore multiple options for implementation."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
"The solution is worth the price."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Construction Company
6%
Computer Software Company
25%
Performing Arts
9%
Legal Firm
7%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
If you buy it through Europe or North America, it is quite expensive. However, if you can buy it from developing markets according to NetSuite, you can get significant discounts, up to 70%.
What needs improvement with NetSuite ERP?
Reports are good but not perfect. The custom reports could be improved. The initial setup process for reports can be a bit complicated and may require more user-friendly options. My previous compan...
What is your experience regarding pricing and costs for Zuora?
Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also avai...
What needs improvement with Zuora?
There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other th...
What is your primary use case for Zuora?
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workfl...
 

Comparisons

 

Overview

 

Sample Customers

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Find out what your peers are saying about NetSuite ERP vs. Zuora and other solutions. Updated: July 2025.
863,679 professionals have used our research since 2012.