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NetSuite ERP vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

NetSuite ERP
Ranking in Billing Software
1st
Average Rating
7.8
Number of Reviews
35
Ranking in other categories
Activity Based Costing Software (5th), Cloud ERP (2nd)
Zuora
Ranking in Billing Software
3rd
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of November 2024, in the Billing Software category, the mindshare of NetSuite ERP is 11.4%, down from 18.3% compared to the previous year. The mindshare of Zuora is 5.0%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software
 

Featured Reviews

Venkat Sudni - PeerSpot reviewer
Jun 2, 2023
It's a user-friendly cloud-based solution that startups and small businesses can afford
NetSuite is a complete set of business applications that covers everything from financial auditing to manufacturing and customer support NetSuite ERP is a user-friendly cloud-based solution that posts into the GL in real time. You can see your profitability at the order level.  The…
Prathmesh Wasade - PeerSpot reviewer
Jun 4, 2024
Effortless user experience with advanced language support and enhancements
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workflows, creating products, creating customer accounts, and integrating them with other systems. For…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"NetSuite is significantly more affordable than Oracle EBS and offers a wider range of features than other OEMs."
"I would say that the solution is highly configurable."
"I am impressed with the product's ease of use. It also helps us reduce the techstack."
"It offers reporting flexibilities that were previously unavailable to us."
"We use it for the projects we do in the telecom industry."
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"NetSuite ERP is good for a trading company that involves buying and selling."
"I recommend this product to professional services companies and those with complex international financial requirements. NetSuite ERP has strong capabilities in the finance domain that other ERPs may lack."
"I like the automated bill generation feature."
"These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.​"
"What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans."
"The best feature is product configuration. The automation is also fantastic. I can say that it is very efficient in pricing. It works effectively in pricing efficiency. The solution is stable. I’ve not encountered any bugs. The product is scalable. It's a good solution that helps ensure you don't lose revenue. I rate the solution a nine out of ten."
"We have so many options for reporting, whether you want structured data or automation."
"Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, and consumption-based models."
"​It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.​"
"Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration."
 

Cons

"If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers."
"There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect."
"Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable."
"In NetSuite ERP, they should focus on offering better customization options."
"I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency."
"The manufacturing and planning side could be improved. That part isn't up to date. NetSuite could be easier to integrate in general."
"What needs to be improved is the development in the other areas and other businesses that can use NetSuite."
"As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways."
"Some areas that could be improved include the API rate limit."
"Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through."
"The solution must add more programming languages to build logic."
"There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions."
"When we raise global support tickets, we receive delayed responses."
"We feel the deployment and version comparison process could be easier when switching between different systems."
"Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues."
"​It would benefit from more features designed to recoup revenue in B2C scenarios."
 

Pricing and Cost Advice

"It is expensive."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"The price of the solution is quite high."
"It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing."
"When people buy ERP, it's a competitive situation and the pricing is paramount."
"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"The price is less than the cost of daily hours."
"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"The solution is worth the price."
"The tiered pricing model is costly."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
"Explore multiple options for implementation."
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Top Industries

By visitors reading reviews
Educational Organization
44%
Computer Software Company
9%
Manufacturing Company
6%
Financial Services Firm
4%
Computer Software Company
33%
Manufacturing Company
9%
Real Estate/Law Firm
9%
Educational Organization
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
If you buy it through Europe or North America, it is quite expensive. However, if you can buy it from developing markets according to NetSuite, you can get significant discounts, up to 70%.
What needs improvement with NetSuite ERP?
Reports are good but not perfect. The custom reports could be improved. The initial setup process for reports can be a bit complicated and may require more user-friendly options. My previous compan...
What is your experience regarding pricing and costs for Zuora?
Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also avai...
What needs improvement with Zuora?
There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other th...
What is your primary use case for Zuora?
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workfl...
 

Comparisons

 

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Overview

 

Sample Customers

2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
Lever, Hobsons, Arrow, Surf Air, Mindvalley, Dell, Zendesk, Mindvalley, Falcon.io, Invoca, Box, Pexip, CareCloud
Find out what your peers are saying about NetSuite ERP vs. Zuora and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.