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Zuora pros and cons

Vendor: Zuora
4.2 out of 5
Badge Ranked 1
147 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Flexible subscription billing options
Integrates well with other business systems
Provides detailed analytics and reporting features 
User-friendly interface that simplifies the management of subscription services

CONS

Complex implementation and steep learning curve
Customization can be cumbersome and requires technical expertise
Reporting features are limited and can be challenging to use
 

Zuora Pros review quotes

Jitesh Gupta - PeerSpot reviewer
Jun 3, 2024
Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, and consumption-based models.
Christos Stefanou - PeerSpot reviewer
May 24, 2024
The tool's most valuable aspect is its evolution. When I first worked on it, it was a simple platform that handled accounts and basic invoicing. Over the years, I've seen many changes that have enabled it to support complex projects. The help desk now provides solutions for these projects, which wasn't initially possible. The most important thing about Zuora is its ability to handle complexity through workflows, essentially automating the invoicing process.
Akshul Tyagi - PeerSpot reviewer
Jun 3, 2024
We have so many options for reporting, whether you want structured data or automation.
Learn what your peers think about Zuora. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
Khushboo Upadhyay - PeerSpot reviewer
May 31, 2024
Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration.
Akansha Jawade - PeerSpot reviewer
Jun 7, 2024
It's an end-to-end solution for managing subscriptions.
Daniel Delgado - PeerSpot reviewer
Jun 5, 2024
Zuora Workflow is valuable.
Prathmesh Wasade - PeerSpot reviewer
Jun 4, 2024
I like that the UI is great and easily explainable.
Manoj Kumar Chippakurthi - PeerSpot reviewer
May 30, 2024
The best feature is product configuration. The automation is also fantastic. I can say that it is very efficient in pricing. It works effectively in pricing efficiency. The solution is stable. I’ve not encountered any bugs. The product is scalable. It's a good solution that helps ensure you don't lose revenue. I rate the solution a nine out of ten.
Ateeq Ur Rehman - PeerSpot reviewer
Jun 14, 2024
I am happy with the support team.
DS
Jun 4, 2024
What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans.
 

Zuora Cons review quotes

Jitesh Gupta - PeerSpot reviewer
Jun 3, 2024
There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions.
Jayakrishna Amm - PeerSpot reviewer
May 25, 2024
Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through.
Christos Stefanou - PeerSpot reviewer
May 24, 2024
Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues.
Learn what your peers think about Zuora. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
Akshul Tyagi - PeerSpot reviewer
Jun 3, 2024
Some areas that could be improved include the API rate limit.
Khushboo Upadhyay - PeerSpot reviewer
May 31, 2024
We feel the deployment and version comparison process could be easier when switching between different systems.
Akansha Jawade - PeerSpot reviewer
Jun 7, 2024
The data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that.
Daniel Delgado - PeerSpot reviewer
Jun 5, 2024
The solution must add more programming languages to build logic.
Manoj Kumar Chippakurthi - PeerSpot reviewer
May 30, 2024
The main area where issues can arise is third-party integrations, particularly payment gateways.
Ateeq Ur Rehman - PeerSpot reviewer
Jun 14, 2024
While fetching the data, I had faced some issues.
DS
Jun 4, 2024
We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead.