Badges
User Activity
Almost 8 years ago
Contributed a review of Serviceaide ChangeGear: It has improved our organization through automatic tasks
Over 7 years ago
Contributed a review of Microsoft Azure: It has a great front-end management interface
Over 7 years ago
Commented on Problem management and SDF management are great features and really improve our day-to-day functions.
Great, Valuable words.
Do you have CA SM customized?
Did you customized CMDB for you company process?
Regards
Almost 8 years ago
Contributed a review of Clarity SM: It's adaptable; you can codify and change almost everything. The tool is regularly updated.
Over 8 years ago
CA Process Automation 4.2 SP2 - Install Guide - Brazilian Portuguese Screenshots
https://communities.ca.com/videos/2687
Over 8 years ago
Availability
https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1/step-4-install-or-upgrade/implementing-ca-service-desk-manager/how-to-install-ca-sdm#HowtoInstallCASDM-CASDMArchitectureforAdvancedAvailability
Over 8 years ago
Contributed a review of SQL Server: Provides many ways to help us organize data and process information.
Over 8 years ago
Great product, powerfull.,
http://www.ca.com/us/products/ca-service-desk-manager.html
Projects
Almost 8 years ago
CA ITSM- MesaCA ITSMCA Service DeskCA Unified Self ServiceCA Processs AutomationCA Service CatalogCA SpectrumSAP BO
Over 7 years ago
CA ITAM 2016CA ITAM 2016CA IT Asset ManagerCA XtractionCA Bussiness IntelligenceCA Service Desk Manager
Reviews
Almost 8 years ago
Clarity SM
Comments
Over 7 years ago
Help Desk Software
Over 8 years ago
Process Automation
About me
Bachelor of Computer Sciences,
Currently working at a Global IT Managment Solution provider in the Presales area and delivery.
Solid education and technical and functional expertise in systems development and customization.
Experienced in coordinating projects and people.
Experienced in various enterprise areas and business processes, from planning to accounting, in different industries.
Knowledge in strategic planning, senior management skills, good sales and enterprise customers relationship.
Leadership skills, teamwork and can-do approach in Pre-sales and Product Management and system architect.
Participation as speaker at customer presentations;
Specialties: Business development, general management, Negotiations skills, Team building, Projects Management, Strategy planning, Business Intelligence, pre-sales.
_ CA Service Desk Manager
_ CA IT Asset Manaer
_ CA Software Management
_ CA Business Intelligence
_ CA Process Automation
_ CA Client Automation (ITCM) / CA Server Automation
_ CA Unified Self-Service
_ CA Embedded Entitlements Manager
_ CA Service Catalog
_ CA Cloud Service Management
_ CA Spectrum IM
_ CA Unified Infrastructure Management (UIM)
_ SAP Business Objects
_ MS SQL Server
_ Jasper
_ Microsoft .NET vb/C#
Interesting Projects and Accomplishments
Over 8 years ago
Almost 8 years ago
Over 7 years ago
Over 7 years ago