Non-Functional
- Highly configurable, scalable and extendable
- Customizable with almost Hot Deploy except for business logic
- Quick and has awesome architecture
- It's robust
Functional
- Fully fledged Support on Request, Incident, Problem and Change on various scales along with CA PAM and CA SC as well as supporting the classic workflow. It supports Role Based Access Control (RBAC) and Single Sign-On through Active Directory and other supported LDAP systems
- Effective SOA layer supporting both SOAP and REST
- Good SLA management along with Response measurement. It supports boht a single SLA or multiple SLAs
- Strong logging mechanism with configurable event, activity notification, email eater. The email eater allows for ticket creation and updates via email without having to log into the application. Also, the Normal survey, and for change management, Risk Survey.
- From 12.5 onward, it comes with a combined CMDB and visualizer along with Remote Support for taking remote control of end users while working on a ticket.
Great, Valuable words.
Do you have CA SM customized?
Did you customized CMDB for you company process?
Regards