Top 10 Clarity SM Alternatives

ServiceNow offers unmatched configurability and flexibility, making it ideal for businesses needing extensive IT operations customization. In comparison, Clarity SM provides ease of use with stable environments, appealing to organizations preferring straightforward implementations and more predictable pricing over extensive customization.

Clarity SM excels with ITIL-aligned customization and robust incident management, ideal for comprehensive asset handling. In comparison, JIRA Service Management offers strong integration and project tracking, suitable for Agile environments. Tech buyers choose based on platform needs, integration, and cost preferences.

BMC Helix ITSM is valued for its scalability and comprehensive ITIL alignment. In comparison, Clarity SM offers strong security and flexibility, appealing to businesses needing seamless integration. BMC Helix ITSM excels in pricing and automation, whereas Clarity SM emphasizes customization without security compromise.

Clarity SM offers extensive customization and process integration, ideal for complex KPI tracking. In comparison, ManageEngine ServiceDesk Plus features ease of use and cost-effectiveness, providing ITIL-aligned processes and broad integration, making it accessible for businesses of various sizes.

SCSM offers robust integration with Microsoft products and extensive IT management solutions. In comparison, Clarity SM emphasizes customization and integration with CA products. SCSM requires complex configuration, while Clarity SM may become costly, appealing to those valuing extensive service management capabilities.

Clarity SM offers accessible pricing and ease of use, appealing to those seeking simplicity. In comparison, SymphonyAI IT Service Management delivers extensive features and customization, attracting enterprises needing detailed insights and robust capabilities despite a higher cost.

Clarity SM attracts tech buyers with competitive pricing and effective support, ideal for cost-focused strategies. In comparison, OpenText SMAX appeals to those valuing feature depth and long-term innovation, with advanced automation suiting dynamic environments seeking comprehensive solutions despite higher initial investments.

Flexible ITIL and ITSM Software

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Features

End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


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What Makes Us Different

• Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  
• Available both as a hosted cloud solution and as an in-house deployment.
  
• Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  
• One affordable price that includes all features and functionality. No hidden fees, no surprises.