ServiceNow and Clarity SM operate in the service management software sector, with ServiceNow often considered the more robust solution due to its extensive configurability and flexibility.
Features: ServiceNow is known for its high configurability that allows it to adapt to specific business needs, offering robust pre-built ITIL processes and the ability to create custom applications. It is also praised for ease of use across various devices and active community support. Clarity SM stands out for customization and integration with CA products.
Room for Improvement: ServiceNow faces criticism for its complex licensing costs and differentiation issues between user types, with extensive customization sometimes leading to stability problems during updates. Clarity SM could benefit from enhancements in user experience and integration flexibility, with its dated interface and reporting tools negatively impacting usability.
Ease of Deployment and Customer Service: ServiceNow offers deployment options across public, private, and hybrid clouds but has variable customer service experiences. Clarity SM, typically deployed on-premises or in public clouds, has mixed reviews, with some impact on response times and product development noted after the Broadcom acquisition.
Pricing and ROI: ServiceNow is seen as a premium product with a complex cost structure, offering favorable ROI when properly implemented. Clarity SM provides a competitive concurrent licensing model advantageous for large enterprises, though it remains costly for smaller organizations.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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