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Agiloft ITSM ITIL Service Desk Suite vs Clarity SM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
6.5
Clarity SM efficiently scales for thousands, adapting to various environments and processes, proving reliable for large enterprises.
 

Valuable Features

No sentiment score available
Sentiment score
8.5
Clarity SM offers robust ticket management, seamless integration, customization, automation, and ITSM support, enhancing security, scalability, and user satisfaction.
 

Room For Improvement

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Sentiment score
4.6
Clarity SM requires updates in scalability, UI modernization, integration, reporting, mobile experience, customization, stability, and comprehensive documentation.
 

Stability Issues

No sentiment score available
Sentiment score
8.5
Clarity SM offers stable performance with improved reliability, though larger deployments face challenges; system configuration is crucial.
 

Customer Service

No sentiment score available
No sentiment score available
Clarity SM's customer and technical support receives mixed reviews, praised for knowledge but criticized for inconsistent and slow resolutions.
 

Setup Cost

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No sentiment score available
Enterprise buyers find Clarity SM pricing competitive but express concerns about cost management and prefer its flexible licensing models.
 

Categories and Ranking

Agiloft ITSM ITIL Service D...
Ranking in IT Service Management (ITSM)
33rd
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Clarity SM
Ranking in IT Service Management (ITSM)
20th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
107
Ranking in other categories
Help Desk Software (21st)
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of Agiloft ITSM ITIL Service Desk Suite is 0.4%, up from 0.4% compared to the previous year. The mindshare of Clarity SM is 1.2%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

it_user536637 - PeerSpot reviewer
We use it for handling requests. It has reduced the IT staff required.
Handling requests - Technical service requests: hardware, software not working - Account requests: new/modify account requests to various systems - Software requests: of all types from our staff - IT related assets: hardware controlled by IT - All types of technical abuse complaints: ie copyright - Surveys about the follow-through of the staff to requests entered in the system
Türker Kara - PeerSpot reviewer
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
12%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Clarity SM?
It is the most stable product in the market.
What is your experience regarding pricing and costs for Clarity SM?
The solution is quite reasonable compared to other solutions in the market.
What needs improvement with Clarity SM?
They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they...
 

Comparisons

No data available
 

Also Known As

Agiloft ITSM/ITIL Service Desk Suite, Agiloft IT Service Management
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
 

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Overview

 

Sample Customers

Affinity Development Group, ArcaTech Systems, Carestream Health, CareView Communications, Chester County, Chevron Corporation, Conde Nast, CSF International, DCG Systems, East Virginia Medical School, EMC, Hopkins County Board of Education, Hot Topic Media, Lattice Semiconductor, Lexnet Consulting Group
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: October 2024.
816,406 professionals have used our research since 2012.