Clarity SM and OpenText Service Management Automation X compete in the IT service management category. Clarity SM has the upper hand for organizations prioritizing cost-efficiency, while OpenText SMAX stands out for its feature richness justifying higher investment costs.
Features: Clarity SM provides straightforward functionality, including process management and reliable support. OpenText SMAX offers advanced automation, versatile integration, and robust analytics.
Room for Improvement: Clarity SM could enhance its automation and integration capabilities. It may benefit from expanding its analytics features. Its interface could be more modern. OpenText SMAX can improve deployment simplicity and customer support accessibility. Enhancements in user-interface intuitiveness and cost management structures could also be beneficial.
Ease of Deployment and Customer Service: Clarity SM delivers quicker deployment with personalized customer service, while SMAX features sophisticated deployment that may require more investment but benefits from excellent scalability and technical support.
Pricing and ROI: Clarity SM is budget-friendly with lower initial costs and faster implementation, offering appealing ROI. OpenText SMAX requires higher upfront investment with compelling ROI through comprehensive capabilities and strategic advantages.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
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OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.
OpenText SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade. What’s more, SMAX offers flexible and affordable licensing that adapts to your business needs and saves you money.
SMAX has a flexible and transparent pricing model that lets you change license allocations or add capabilities without costly surprises. Pricing starts at $79 per agent per month for a full range of processes and features that include a service portal, mobile app, AI, analytics, federated CMDB, ITSM, ESM, discovery, and orchestration. Visit the OpenText ITSM SaaS pricing page for details.
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