Project Manager at a healthcare company with 1,001-5,000 employees
Real User
Top 5
2024-06-20T09:40:59Z
Jun 20, 2024
The tool is appropriate if we don't have a complicated use case. It is the right tool for simple use cases. It's a lot cheaper than ServiceNow. It is an appropriate tool for a smaller business or medium-sized business. I doubt it is the right product for larger companies with more complex operations. Overall, I rate the solution a five out of ten.
ITSM Consultancy Head at a tech services company with 51-200 employees
Real User
Top 5
2024-04-17T12:53:00Z
Apr 17, 2024
The TrendIQ feature in OpenText is specifically designed to leverage AI. Even though initially, users may access it without the intention of engaging AI, as mentioned in our discussion last week, its primary purpose is to incorporate AI capabilities. It's a platform where maximizing AI involvement is key. This includes utilizing AI for incident analysis, hot topic analytics, problem-solving, software management, and root cause analysis. By incorporating AI in these activities, organizations can serve their end users more efficiently. Therefore, (SMAX) or other platforms must prioritize and invest more in these AI-driven functionalities. I recommend OpenText Service Management Automation X (SMAX) for flexible companies that can adapt to a pre-built or customizable process. Since I work with various customers, some may require an ideal solution and documented projects to align with specific processes. However, leveraging SMAX's capabilities, features, and automation in your design or consulting activities is essential. Overall, I rate the solution a nine out of ten.
The product is difficult to maintain, especially when moving from the previous version to the latest version. I suggest that OpenText needs a person with very good experience to take care of the product's successful implementation process. I rate the overall tool an eight out of ten.
We use SMAX for providing support to our customers, it's not our main solution. We are currently working on a subway project. We use SMAX for when something goes wrong; an alert goes directly to the intelligent agent that takes care of the entire process, correcting the problem. It's one of the best. I rate this solution nine out of 10.
I would advise others that you need to know what you are doing when using this solution. You need to know what Service Management is. To start working with the solution you don't need any special knowledge of coding, it's very straightforward usage. I rate Micro Focus Service Management Automation X (SMAX) a seven out of ten.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
The tool is appropriate if we don't have a complicated use case. It is the right tool for simple use cases. It's a lot cheaper than ServiceNow. It is an appropriate tool for a smaller business or medium-sized business. I doubt it is the right product for larger companies with more complex operations. Overall, I rate the solution a five out of ten.
The TrendIQ feature in OpenText is specifically designed to leverage AI. Even though initially, users may access it without the intention of engaging AI, as mentioned in our discussion last week, its primary purpose is to incorporate AI capabilities. It's a platform where maximizing AI involvement is key. This includes utilizing AI for incident analysis, hot topic analytics, problem-solving, software management, and root cause analysis. By incorporating AI in these activities, organizations can serve their end users more efficiently. Therefore, (SMAX) or other platforms must prioritize and invest more in these AI-driven functionalities. I recommend OpenText Service Management Automation X (SMAX) for flexible companies that can adapt to a pre-built or customizable process. Since I work with various customers, some may require an ideal solution and documented projects to align with specific processes. However, leveraging SMAX's capabilities, features, and automation in your design or consulting activities is essential. Overall, I rate the solution a nine out of ten.
The product is difficult to maintain, especially when moving from the previous version to the latest version. I suggest that OpenText needs a person with very good experience to take care of the product's successful implementation process. I rate the overall tool an eight out of ten.
I would recommend it and would rate it a nine out of ten.
We use SMAX for providing support to our customers, it's not our main solution. We are currently working on a subway project. We use SMAX for when something goes wrong; an alert goes directly to the intelligent agent that takes care of the entire process, correcting the problem. It's one of the best. I rate this solution nine out of 10.
I would advise others that you need to know what you are doing when using this solution. You need to know what Service Management is. To start working with the solution you don't need any special knowledge of coding, it's very straightforward usage. I rate Micro Focus Service Management Automation X (SMAX) a seven out of ten.