SMAX was previously known as Service Manager. The product belonged to HPE until four years ago. We use this for its automatic intelligent agent that's built into the solution. It creates an alert when something goes wrong and the intelligent agent solves the problem. We are partners with Micro Focus and implementers of this product. I am a solution architect.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
The solution is used for the end-user portal. It is used for incident management, requests, and other informational purposes.
We have customers in these areas, including Saudi Arabia. We are currently running projects to upgrade and integrate with other tools.
In my company, our customers need OpenText Service Management Automation X (SMAX) for service management, which may either be for ESM or ITSM.
This service management tool is used in banks and telecom companies.
SMAX was previously known as Service Manager. The product belonged to HPE until four years ago. We use this for its automatic intelligent agent that's built into the solution. It creates an alert when something goes wrong and the intelligent agent solves the problem. We are partners with Micro Focus and implementers of this product. I am a solution architect.
We are using Micro Focus Service Management Automation X (SMAX) on-premise and on the cloud using Kubernetes.