Serviceaide ChangeGear Reviews

Name: Serviceaide ChangeGear
Brand: Serviceaide
Rating: 4 (14 reviews)

3.8 out of 5

14 reviews
85% willing to recommend

906 followers

What is Serviceaide ChangeGear?

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

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Serviceaide ChangeGear is the #28 ranked solution in top Help Desk Software and #32 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give Serviceaide ChangeGear an average rating of 7.6 out of 10. Serviceaide ChangeGear is most commonly compared to ServiceNow: Serviceaide ChangeGear vs ServiceNow.

Buyer's Guide

IT Service Management (ITSM)

October 2024

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Helped 814,325 peers since 2012

Featured reviews

it_user347802

Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees

The most valuable feature to me are-- Workflows with Knowledge Management Dictionary Thesaurus and synonyms Permissions GUI HTML editor Metrics you can get on every document and ability to aggregate those to get really good reporting It's provided self-service and automation, notifications, and…

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it_user158724

Technology Manager at a educational organization with 1,001-5,000 employees

The ability to add Additional Information Screens on the fly Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using. You cannot make any structural customizations to any of the screen since this is a SAS and it is a shared database…

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it_user346461

Software Application Engineer Sr. at a financial services firm with 1,001-5,000 employees

The most valuable features for me are: Scalable architecture, Customization potential - the UI, background, and data movement allows you to be able to tailor to the nitty gritty details of what you might need in your environment, and Advanced workflow management It has the ability to integrate…

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Serviceaide ChangeGear mindshare

Product category:

As of October 2024, the mindshare of Serviceaide ChangeGear in the IT Service Management (ITSM) category stands at 0.4%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Service Management (ITSM)

Key learnings from peers

Valuable Features

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Room for Improvement

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Service Management (ITSM) Buyer's Guide for additional reliable information.

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Learn more about Serviceaide ChangeGear

Serviceaide ChangeGear was previously known as Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear.