Compare ABBYY vs Tungsten Automation

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Popular Solutions

ABBYY Vantage

13 reviews

ABBYY Timeline

0 reviews

Tungsten RPA

9 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

22%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
Read full review of ABBYY Vantage »
Amr Hammad
Managing Director at Injaz
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Jagadeesh J
Product Lead at redBus
I would rate the technical support a nine out of ten.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Amr Hammad
Managing Director at Injaz
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Julien Fremeau
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Review 1 of 30

Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

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