Compare ABBYY vs Tungsten Automation

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Popular Solutions

ABBYY Vantage

13 reviews

ABBYY Timeline

0 reviews

Tungsten RPA

9 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
Read full review of ABBYY Vantage »
Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Amr Hammad
Managing Director at Injaz
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Amr Hammad
Managing Director at Injaz
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Julien Fremeau
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Review 1 of 30

Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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