Compare ARCON vs One Identity

ARCON

Based on 40 reviews.

One Identity

Based on 204 reviews.

Latest Research

Buyer's Guide

ARCON Privileged Access Management vs. One Identity Safeguard

January 2025

One Identity Safeguard vs. ARCON Privileged Access Management

Updated: January 2025

Buyer's Guide

ARCON Privileged Access Management vs. One Identity Safeguard

January 2025

ARCON Privileged Access Management vs. One Identity Safeguard

Updated: January 2025

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

One Identity Manager

57 reviews

One Identity Safeguard

14 reviews

One Identity Active Roles

6 reviews

Top Industries

Educational Organization

65%

Computer Software Company

Financial Services Firm

Government

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
Read full review of One Identity Safeguard »
SanjayKumar10
Manufacturing Executive at a manufacturing company
The primary use case is the JML role-based access provisioning and access re-certification.
Read full review of One Identity Manager »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
Our primary use case has definitely evolved since our very first use case, which was for delegation of rights within...
Read full review of One Identity Active Roles »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Dan Reeve
Manager, Information Technology at a hospitality company
The technical support team is responsive. They are good. I would rate the technical support and eight out of ten.
Read full review of OneLogin by One Identity »
Maksym Tkachenko
Sales Engineer at Bakotech
Technical support is fine. The response time is great. If we need them to, they will scale all the way to development.
Read full review of One Identity Defender »
René DRABO
IIMB expert at a tech services company
If we experience a major incident in production, we can expect to receive a response within one hour. We find solace...
Read full review of One Identity Manager »
Grzegorz Kosela
Engineer at a tech services company
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
Read full review of One Identity Manager »
Debasis Sahoo.
Lead Consultant at Wipro Limited
We just take the normal support whenever we have any issues. For the premium support, you have to pay a lot. The...
Read full review of One Identity Manager »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
The solution's technical support is fantastic because they have people with a huge experience who can address all the...
Read full review of One Identity Password Manager »
Manoj Pathak
One Identity Developer at Wipro Limited
When we cannot resolve issues with the tool, the technical support team assists us by proposing solutions based on...
Read full review of One Identity Manager »
RiyasAbdulkhader
Security Consultant at a financial services firm
We subscribe to premium support from Dell IBM. It's pretty good but can take a while to respond with a solution,...
Read full review of One Identity Manager »
Tor Nordhagen
Executive Director at Semaphore
We have a specialist who is super-deep in One Identity and has done a couple of the most complex installations of the...
Read full review of One Identity Safeguard »
Anonymous User
Technical Support Analyst at a financial services firm
To this point, we have not had to reach out to the solution's technical support.
Read full review of One Identity Manager »
SidneiYokoyama
CISO at LGPDNOW
I rate syslog-ng support eight out of 10.
Read full review of syslog-ng »
Anonymous User
Solution Architect at a tech services company
The technical support for this solution is very good. This vendor supports all of their products very well.
Read full review of One Identity Privileged Access Suite for Unix »
Srivalli Sristla
IAM Engineering Manager at a construction company
We work directly with support. They are very prompt. I would rate them as eight or nine out of 10. They will help us...
Read full review of One Identity Manager »
Anonymous User
Service Owner Identity & Access Management at a financial services firm
Technical support is good.
Read full review of One Identity Manager »
Samuel Paul
IAM / IGA Architect - Associate Director at PRIZM
We have the premium support and are very satisfied. They are always answer our questions very quickly. For the...
Read full review of One Identity Manager »
Mohanned Wael
Solution Consultant at Quest Egypt Software
We have used their regular support, not the premier support. When we have any problems related to it, we open a...
Read full review of One Identity Safeguard »
Anonymous User
Co-Owner at a tech services company
The One Identity Manager support is good.
Read full review of One Identity Manager »
Anonymous User
Principal Consultant at a tech services company
The German technical support is great. We are a German partner, and we find them knowledgeable and fast, as they do...
Read full review of One Identity Manager »
Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
Read full review of One Identity Safeguard »
Anonymous User
Product Owner Identity Access Management (IAM) at a computer software company
I'm satisfied with the level of support we receive. We use regular support. I was not aware premier support was an...
Read full review of One Identity Manager »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of One Identity Manager »
Anonymous User
Senior Identity and Access Management Specialist at a tech vendor
Customer Service: Customer service was just average during implementation phase. Technical Support: Technical support...
Read full review of One Identity Manager »
Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Justin Dow
Systems Engineer at a recreational facilities/services company
The quality of support is okay. It's not great, but it's not worse than other companies.
Read full review of OneLogin by One Identity »
Sameer Palav
Managing Director at a tech services company
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy...
Read full review of One Identity Active Roles »
Anonymous User
Solution Designer at a manufacturing company
We have not been much in touch with their technical support, which is a good sign for the product, since it mostly...
Read full review of One Identity Manager »
Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of One Identity Safeguard »
Anonymous User
Works
Whenever we require support from One Identity, we initiate a service request, and the support team is readily...
Read full review of One Identity Manager »
SanjayKumar10
Manufacturing Executive at a manufacturing company
Technical support needs some improvement.
Read full review of One Identity Manager »
Stephen Fleming-Unger
Security Consultant at Controlware GmbH
The technical support is tremendous. For large projects, we have had some challenges, but we were never left alone by...
Read full review of One Identity Safeguard »

Review 1 of 30

Technical Support

No Data Available

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