Compare ARCON vs One Identity

ARCON

Based on 39 reviews.

One Identity

Based on 200 reviews.

Latest Research

Buyer's Guide

ARCON Privileged Access Management vs. One Identity Safeguard

October 2024

One Identity Safeguard vs. ARCON Privileged Access Management

Updated: October 2024

Buyer's Guide

ARCON Privileged Access Management vs. One Identity Safeguard

October 2024

ARCON Privileged Access Management vs. One Identity Safeguard

Updated: October 2024

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

One Identity Manager

57 reviews

One Identity Safeguard

15 reviews

One Identity Active Roles

7 reviews

Top Industries

Educational Organization

63%

Computer Software Company

Financial Services Firm

Government

Computer Software Company

18%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
Read full review of One Identity Safeguard »
JosephChandrasekaram
Active Directory Engineer at Maybank
I use it primarily for granting, managing, and auditing access.
Read full review of One Identity Active Roles »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
In my company, we use the solution's dictionary rule to see the availability of passwords or for the integration to...
Read full review of One Identity Password Manager »
SanjayKumar10
Manufacturing Executive at a manufacturing company
The primary use case is the JML role-based access provisioning and access re-certification.
Read full review of One Identity Manager »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »

Review 1 of 5

Customer Service

Md. Shahriar Hussain
Cyber Security Chartered Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Yehuda Fabian
System Administrator at Shaare Zedek Medical Centre
The technical support varies depending on who is assigned to our ticket.
Read full review of One Identity Safeguard »
AdrienHayot
Director at Socapal
Technical support is quick to respond. They offer very good support.
Read full review of One Identity Password Manager »
Ahmad Sallam
Senior Specialist at a financial services firm
Support needs to be better because this is a framework-style product and your own developer needs to be able to work...
Read full review of One Identity Manager »
Dnyandev Garad
IT Architect at Wipro Limited
You only need premium support if your One Identity software is outdated. Standard technical support, which comes with...
Read full review of One Identity Manager »
Raj Kumar.
IAM consultant at Wipro Limited
Currently, we are using the vendor's premium support due to a post-upgrade challenge. During this upgrade, our Active...
Read full review of One Identity Manager »
René DRABO
IIMB expert at a tech services company
I've contacted the support team for One Identity Manager several times. For level one support, particularly when...
Read full review of One Identity Manager »
CarlosTum
I AM consultant at a tech services company
I rate One Identity's support eight out of 10. We use the standard support. They send you a link to the documentation...
Read full review of One Identity Manager »
Ranjan Mishra
Technical Manager at a manufacturing company
We sometimes face delays in response from the technical support of One Identity. While we use premier support, the...
Read full review of One Identity Manager »
Danial Arshad
IT Architect at a consultancy
For critical issues, it is good because you can call them, but for the regular issues, I feel that there is a lack of...
Read full review of One Identity Manager »
Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
Read full review of One Identity Manager »
Anonymous User
Software Development Lead at a insurance company
Customer Service: Best in industry. Technical Support: Very knowledgeable and helpful when they could be. Sometimes...
Read full review of OneLogin by One Identity »
Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Vp841f
VP at a healthcare company
The technical support lacks the knowledge on custom deployments. They have good knowledge on the base product, but...
Read full review of One Identity Manager »
Pascal Stockmann
Consultant at igf-logic GmbH
The technical support is pretty good because we can reach the right person directly. We also get escalated quickly,...
Read full review of One Identity Manager »
Anonymous User
Technical Support Analyst at a financial services firm
To this point, we have not had to reach out to the solution's technical support.
Read full review of One Identity Manager »
Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
Read full review of One Identity Safeguard »
Anonymous User
Systems Specialist at a financial services firm
We have only used technical support through our partner/consultant company. We haven't been in direct contact with...
Read full review of One Identity Manager »
Tadej Grebensek
IT Engineer at Gorenje Vertriebs GmbH
I haven't had much contact with the solution's tech support. My partner contacts them.
Read full review of One Identity Manager »
Sergey Smirkin
Head of Information Security at a financial services firm
Our experience with technical support has been disappointing. We require more prompt and faster response times. We...
Read full review of One Identity Safeguard »
Miska Siirto
Lead Solution Architect at Tieto Sweden AB
I've been happy with the technical support. When I previously worked in another company implementing One Identity...
Read full review of One Identity Manager »
Anonymous User
Senior Systems Engineer at a government
I rate One Identity support nine out of 10. We are happy with the quality of One Identity's support team. We get a...
Read full review of One Identity Active Roles »
Don Naz
Security Architect at a media company
Premier Support is valuable because it enables us to receive prompt assistance whenever we encounter any type of issue.
Read full review of One Identity Safeguard »
User:761226
Consultant at a tech services company
I mostly work with premiere support. It offers faster support times. That's important. When we do reach out, it's...
Read full review of One Identity Manager »
Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The only advantage of their Premier Support is that you have an agent from the vendor assigned to your account,...
Read full review of One Identity Manager »
Justin Dow
Systems Engineer at a recreational facilities/services company
The quality of support is okay. It's not great, but it's not worse than other companies.
Read full review of OneLogin by One Identity »
David-Fernandez
CTO at BeClever
While I don't open many cases, when I do open one, normally the response is quick. They either give me a solution or...
Read full review of One Identity Active Roles »
Ebrahim Khosravi
Professional Service Manager at a financial services firm
At present, because of the sanction department for technology in Iran, we cannot use the direct customer support....
Read full review of One Identity Safeguard »
Anonymous User
Director of Information Security at a healthcare company
We haven't had to use technical support. It's been a solid platform so far.
Read full review of One Identity Safeguard »
Anonymous User
VP & Head of Cybersecurity Manager at a financial services firm
Safeguard's technical support is one of the better ones that I have worked with. There's always room for improvement,...
Read full review of One Identity Safeguard »
Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
Read full review of One Identity Safeguard »

Review 1 of 30

Technical Support

No Data Available

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