Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

147 reviews

IQ Bot

11 reviews

BotFarm

3 reviews

Nintex Process Platform

11 reviews

Nintex RPA

8 reviews

Nintex eSign

1 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

20%

Financial Services Firm

16%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
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AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
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Review 1 of 3

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We primarily use K2 in conjunction with Kaltura within Teams. We use Kaltura for expenses, email cases, cash...
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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
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Review 1 of 3

Customer Service

Fernando Alfaro
Manager Advisory Services at Ernst & Young
The technical support I have received from IQ Bot has been of average quality. I rate the support from IQ Bot a three...
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ChristianTorres
Sales Consultant at Evertec
I would rate their technical support a nine out of ten.
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Prafful Jha
Software Developer at Boston Scientific
I would rate them a nine out of ten. They have been kind and supportive. Whenever we need help, we can reach out to...
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Vandana Khanna
Sr Manager Emerging Tech at Verizon Wireless
The technical support is pretty good.
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Anonymous User
Operations Leader at a financial services firm
We mostly use our own technical support. When we do escalate issues to Automation Anywhere, we have a good...
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Anonymous User
Senior Vice President and Digital Leader at a tech services company
My team is in touch with the technical support. I don't work directly with them.
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Sharath Ganta
Lead at Aligned Automation
The technical support is good. We directly reach out to the AA guys by raising a ticket, and they also have a forum...
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Sachin K
HR Manager at OMFYS Technologies India Pvt.Ltd
Support is good. We received timely support from AA.
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Anonymous User
Technical Architect Associate Manager at Sprint Nextel
They have pretty decent customer service support. I had reached out a couple of times and I found them decent and...
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Anonymous User
Director Intelligent Automation at a computer software company
Because we are a partner we don't normally get into technical support. We receive help from Automation Anywhere...
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Anonymous User
Senior RPA+Cognitive Developer at Innova Solutions
I have had an awesome experience with the service and technical support team. I still remember that initially, there...
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Amirul Arifin
Head of Automation at a tech services company
The technical support team has been prompt and helpful in addressing issues coming out of the platform. There is a...
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Anonymous User
RPA Platform Architect at Accenture
Customer support is excellent and have helped on multiple occasions.Raising a ticket through through partner/support...
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Vignesh
CTO at a consultancy
Technical support is really good. When we have had issues, they have been able to help us. They gave us several...
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SHARDUL VASAVADA
Sales Director at Tecnoprism
Their technical support is good.
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PavanKumar3
Sr. Software Engineer at Saggezza
I have experience with their technical support. There was a time when we had issues with understanding a...
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Nachiketh Ramesh
Associate Consultant at a tech services company
I have corresponded with them and I would rate technical support a nine out of ten. I do not want to be too hard on...
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Anonymous User
Business Transformation Manager at a maritime company
Technical support, so far, has been pretty good. We haven't had any major issues and the ones we did have were...
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Anonymous User
Managing Director at a tech services company
Technical support is good.
Read full review of BotFarm »
Anonymous User
Technical Lead at a tech services company
We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly...
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Anonymous User
VP Corporate Finance Systems at a financial services firm
The technical support is very good. We are very happy with them. It takes them time, but they do get results.
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Anonymous User
RPA Business Developer & Solution Manager at a tech vendor
I have not contacted them, so I cannot judge them.
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Anonymous User
Sr. Director at a financial services firm
I've been in touch with Automation Anywhere technical support. They've been handy. And they're pretty good when it...
Read full review of BotFarm »
Ajay Jeyaraman
Advisory at a financial services firm
The technical support needs to do a better job of triaging tickets and updating critical people at companies.
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Anonymous User
Digital Analyst at a energy/utilities company
I haven't really had to work with the Automation Anywhere technical support. I mostly use my in-house technical support.
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Anonymous User
Test Automation Engineer at a tech services company
I would rate the level of technical support as 8/10.
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
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Anonymous User
Associate IT Developer at a healthcare company
The support for this solution is quite good.
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Anonymous User
System Test Engineer at a manufacturing company
Customer Service: I would rate them as 5/10, and only because I have had most of my interaction with technical...
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Review 1 of 30

Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
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Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
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Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
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Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
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JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Review 1 of 30

Technical Support

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