Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

140 reviews

IQ Bot

12 reviews

BotFarm

3 reviews

Nintex Process Platform

15 reviews

Nintex RPA

8 reviews

Nintex eSign

2 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

20%

Financial Services Firm

16%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
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VikasKapoor
CFO at Travel Food Services ltd
We primarily use our IQ Bot for scanning documents that we get from the vendors. That is number one. We also use it...
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AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
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Review 1 of 3

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We primarily use K2 in conjunction with Kaltura within Teams. We use Kaltura for expenses, email cases, cash...
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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
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Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
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Review 1 of 3

Customer Service

Gangadhar Wali
Founder and COO at InVibes
We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.
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VivekMishra
AVP, Technology & Solutions at Cygnet Infotech
We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues,...
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Bonnie Dallum
Global Intelligent Automation COE Lead at Cargill
We've had really good support with Automation Anywhere. We have weekly tech meetings with Automation Anywhere. I also...
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Anurag Vishnoi
Head of Robotics Process Automation at a comms service provider
There is good technical support available from the AA team.
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Anonymous User
Associate at Cognizant Technology Solutions
Always, we receive prompt and very good service from the AA Technical support team.
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George-Bennett
VP Business Development at Ampliforce
It is good.
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AlexCummins
Head of Applications at Hays
Technically, we may not get answers the first time but we do get answers eventually. The customer success managers,...
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Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
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VigneshMunian
Consultant at Deloitte
The technical support is something that I rely on if I have any queries or if I have to work on another alternate...
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Anonymous User
Technology Lead at Infosys Technologies Ltd
Technical support was prompt and we were able to resolve most of our issues quickly
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Anonymous User
System Test Engineer at a manufacturing company
Customer Service: I would rate them as 5/10, and only because I have had most of my interaction with technical...
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Anonymous User
RPA Architect at a consultancy
So far, I have not used customer service very much.
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Jeffery Gant
IT Business Partner at Lyondell Basel Industries
The technical support could be better, especially with their responds. They always caring through with their timing...
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SHARDUL VASAVADA
Sales Director at Tecnoprism
Their technical support is good.
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Anonymous User
Manager Technical Solutions Architect at a energy/utilities company
We are in partnership with Automation Anywhere, and they are providing us good support. We haven't faced any...
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Anonymous User
Technical Lead at a manufacturing company
The technical support is good. Whenever we have issues with the product, the support team gets back to us normally...
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Sagakumar Gangipelly
Sr. Software Engineer at Ryan India Tax
We collaborate as a team if any face roadblocks or issues, discussing among our colleagues. Then, we involve the...
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Prasanth Selvaraj
Application Manager / Product Manager at Bosch
The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While...
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Anonymous User
Director Field at a computer software company
The support could improve. I rate the support of IQ Bot a five out of ten.
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Anonymous User
Works
Technical support for this solution is the quickest and the best. I always get a response within the same day and...
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Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
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Anonymous User
President & CEO at a tech services company
I have used the support and once you have the right channels, they are very straightforward.
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VikasKapoor
CFO at Travel Food Services ltd
We did not need to make use of the solution's technical support. This is because we made use of our critical six...
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Sujay Ghosh
Team Lead at Accenture
I use Automation Anywhere's tech support every day. They are awesome. Whenever I have certain ideas, I always drop...
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Anonymous User
Group Manager at WNS Global Services
The customer service is excellent. Since we have a dedicated AA account manager for WNS, in case of any urgent issue...
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
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Mayur Kacha
Development Consultant at Infogain
Automation Anywhere is the best in terms of customer service/technical support.
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Akshay Pandey
Associate Systems Analyst at NSEiT Limited
Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and...
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Prabu Baskaran
RPA Specialist at a manufacturing company
The technical support is great and responsive. Whatever issues we face in the production or our environment, the...
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SanjeevKumar7
Senior RPA Developer at a financial services firm
Their support team is very good.
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Review 1 of 30

Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
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KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
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Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
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Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
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Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
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Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
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Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
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Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
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Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
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Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
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Review 1 of 30

Technical Support

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