Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

118 reviews

IQ Bot

14 reviews

BotFarm

3 reviews

Nintex Process Platform

15 reviews

Nintex RPA

8 reviews

Nintex eSign

2 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

20%

Financial Services Firm

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Neethushree S
QA in RPA at Merck Group

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Jhon Jimenez
Technological Architect Director at PersonalSoft
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit...
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Review 1 of 2

Satya Singh
Human Resource Executive at MetLife

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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
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Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
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Review 1 of 3

Customer Service

Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
I have called customer service three times and the experience has not been good. They do not offer 24/7 support,...
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Hilal Paray.
Pre-sale Director at Omnyx International
The technical support services are good, although there can be occasional delays due to connectivity issues. Overall,...
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Shantanu Chande
Lead Project Engineer at Peristent Systems
I would rate the technical support a six out of ten, as there is improvement needed.
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Ashish Tyagi
Senior Solutions Architect Manager at a computer software company
Initially, the technical support for IQ Bot was very good. Nowadays, it's getting worse. A few days back, I opened...
Read full review of IQ Bot »
IPSIT JANA
Automation & Emerging Technology Manager at Johnson Controls, Inc.
Support for Automation Anywhere includes L1, L2, and L3 tiers, which respectively handle various levels of issues...
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Anonymous User
Deputy Manager (RPA) at WNS Global Services
It's good sometimes. Sometimes it takes time.
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AjayPatel
Consultant at a financial services firm
Technical support is great, but some of our tickets have not been solved.
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Anonymous User
Program Manager at a manufacturing company
We just started using their technical support. Up until now, we were working only through our IT partner. The...
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Sudhanshu Lal
VP of Automation Architecture at Accenture
We've had a great experience with technical support. They've partnered with us in terms of the challenges we face. We...
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Srihari Hari
Solutions Architect at Emids
The technical support from Automation Anywhere is good. I worked with the Automation Anywhere platform for a long...
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Anonymous User
Technology Analyst at Infosys
It was very satisfying.
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Navinkumar Sadasivam
Quality Analyst at a computer software company
Automation Anywhere team is ready to support us if we encounter any issues. We recently encountered some issues in...
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Will Haskell
Supervisor at a energy/utilities company
I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual....
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Ronaldo Firmo
Automation COE Manager at a mining and metals company
AA Technical support has been contacted for different reasons, including validation of bot developments. In all...
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AshishTyagi
Solutions Architect at PureSoftware Ltd
In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can...
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Anonymous User
Solution Architect | RPA at Sutherland Global Services
Technical support is excellent.
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Anonymous User
Senior Group Manager at a financial services firm
I have not had a lot of experience with their technical support.
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Anonymous User
Technical Architect Associate Manager at Sprint Nextel
They have pretty decent customer service support. I had reached out a couple of times and I found them decent and...
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PrachiYadav
Senior Consultant at a financial services firm
The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour...
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Bruno Rocha
Workforce Coordinator at a mining and metals company
The technical support has been good. They have been working closely with us. However, at the beginning, their support...
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Anonymous User
RPA Platform Architect at Accenture
Customer support is excellent and have helped on multiple occasions.Raising a ticket through through partner/support...
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Anonymous User
Business Operations Associate Consultant at ZS Associates
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were...
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Akshay Pandey
Associate Systems Analyst at NSEiT Limited
Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and...
Read full review of BotFarm »
Harish Bennalli
Oracle DBA at a financial services firm
The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving...
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Anonymous User
RPA Developer at a pharma/biotech company
I rate Automation Anywhere support 10 out of 10. The tech support is great. We have a CSM we can contact for...
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SAURABH_DUBEY
Senior Software Engineer at Accenture
I would rate the customer service a ten out of ten, as they provided excellent support, and in a short timeframe....
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Anonymous User
Assistant Project Manager at a tech services company
I have dealt with technical support for this solution and they are one of the best, I would say. Their response time...
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Anonymous User
GIS Engineer at a tech services company
The technical support is good.
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Anonymous User
Solution Architect at a manufacturing company
Their technical support is fine so far. They have been able to answer my questions in a fairly good time.
Read full review of IQ Bot »

Review 1 of 30

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
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Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
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Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
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Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
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Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
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Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
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Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
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Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
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JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
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Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
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Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
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Review 1 of 30

Technical Support

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