Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

115 reviews

IQ Bot

14 reviews

BotFarm

3 reviews

Nintex Process Platform

15 reviews

Nintex RPA

8 reviews

Nintex eSign

2 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

20%

Financial Services Firm

16%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sunilkumar Venugopal
Head of RPA Team at Olam International
We use the solution mostly for supply chain management. We use it for invoice processing and bill of lading.
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Jhon Jimenez
Technological Architect Director at PersonalSoft
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit...
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Review 1 of 2

Satya Singh
Learning Organisational Development & Employee Engagement Head at MetLife

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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
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Review 1 of 3

Customer Service

Kumar Animesh
Automation Manager at AMEX
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a...
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Jaleel Shaik
Lead developer at McKarthy Labs
I rate Automation Anywhere support 10 out of 10.
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Amarjeet Kamble
Senior Manager at a financial services firm
Technical support is quite responsive. Very rarely do I need to connect with the team, however, if I need to reach...
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Anonymous User
Sr. software engineer at Accenture
I did not need to reach out to the service team myself, but the development team seemed to have no complaints.
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Anonymous User
Senior Software Engineering at JK Technosoft Limited.
We are satisfied with their customer service and technical support.
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Anonymous User
RPA Consultant at a tech services company
IQ Bot's technical support team takes a couple of weeks to respond.
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Anonymous User
Senior Group Manager at a financial services firm
I have not had a lot of experience with their technical support.
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Punith Venkatesh
Consultant at a tech services company
I would rate the technical support as a six out of ten. They are combining the tech support and forums into one...
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Anonymous User
Automation Architect at a tech services company
Timing is a problem with the technical support. A person will be assigned, but that tech support person may only be...
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Anonymous User
Chatbot Developer at Infosys Technologies Ltd
Technical Support provided almost all the solutions we had.
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Anonymous User
Technical Lead at a manufacturing company
The technical support is good. Whenever we have issues with the product, the support team gets back to us normally...
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Anonymous User
Chief Architect at a financial services firm
The technical support is good, but I would like to see improvement with the documentation.
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Anonymous User
Associate IT Developer at a healthcare company
The support for this solution is quite good.
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Anonymous User
IT Analyst at a manufacturing company
Technical support is pretty great. Sometimes, I feel that their office hours are not in line with our office hours,...
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Anonymous User
Director RPA & Automation at TaskUs
9 on 10.
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Vince Marion Espinosa
Software Engineer Analyst at Accenture
Customer Service is a breeze since they quickly respond to various issue request.
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Anonymous User
Data Science Intern at Deloitte
We have had reasonable good experience with technical support team who regularly assist us with any product issues in...
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Anonymous User
Program Manager at a manufacturing company
We just started using their technical support. Up until now, we were working only through our IT partner. The...
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Anonymous User
Director Field at a computer software company
The support could improve. I rate the support of IQ Bot a five out of ten.
Read full review of IQ Bot »
Elavarasan P
IT Developer at Vvolve management consultants
Till now, I have not connected with any support member for any issues.
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Anonymous User
President at PAVAJ LLC
Excellent
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Anonymous User
RPA Developer at Silver Touch Technologies Ltd.
Automation Anywhere has a superb support team. They are prompt in responding to queries based on urgency. If I log a...
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Anonymous User
Group Manager at WNS Global Services
The customer service is excellent. Since we have a dedicated AA account manager for WNS, in case of any urgent issue...
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Anonymous User
Senior Vice President and Digital Leader at a tech services company
My team is in touch with the technical support. I don't work directly with them.
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
We have a direct point of contact for technical support, although there are limitations. In some instances, the...
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Anonymous User
Senior Manager Development at a tech services company
The technical support is very good.
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Ajay Jeyaraman
Advisory at a financial services firm
The technical support needs to do a better job of triaging tickets and updating critical people at companies.
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Anonymous User
Developer at a energy/utilities company
I would rate the technical support as an eight out of ten.
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Matt Rethlake
RPA Business Analyst at Franklin Electric
The technical support is very good. We now have a technician on-hand to assist us with issues, instead of reaching...
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SHARDUL VASAVADA
Sales Director at Tecnoprism
Their technical support is good.
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Review 1 of 30

JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
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Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Satya Singh
Learning Organisational Development & Employee Engagement Head at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
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Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
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Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
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Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
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Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
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Review 1 of 30

Technical Support

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