Nintex RPA Reviews

Name: Nintex RPA
Brand: Nintex
Rating: 4.1 (30 reviews)

4.1 out of 5

30 reviews
91% willing to recommend

194 followers

What is Nintex RPA?

Using Nintex RPA, enterprises can leverage trained bots to quickly and cost-effectively automate routine tasks without the use of code in an easy-to-use drag and drop interface. Users are now equipped with a comprehensive, enterprise-grade process management and automation solution that streamlines processes fueled by both structured and unstructured data sources.

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Nintex RPA is the #11 ranked solution in best RPA tools. PeerSpot users give Nintex RPA an average rating of 8.2 out of 10. Nintex RPA is most commonly compared to UiPath: Nintex RPA vs UiPath. Nintex RPA is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 23% of all views.

Helped 838,533 peers since 2012

Featured reviews

JonathanNg

Global Automation Lead - Customer Operations at a energy/utilities company with 10,001+ employees

To analyze and make sense of the data generated by Kryon process discovery can be a lot of effort. It's not as automatic as some might think. It really depends on how many processes you have and how actively you use them. But the scalability aspect isn't necessarily about deployment or technical maintenance. It's really about how you analyze and gain insights from the data gathering. I'd rate the scalability a seven out of ten because the solution has been scaling well for a long time. It's very easy to deploy. But getting value out of it at scale can be a challenge, just like with any deployment. We use it mainly for process discovery. We actually proceed it from different teams. So, we have 15 licenses that we rotate with different people, actually through different teams. So, we do discovery for the online team; we gather the results after about two weeks to a month. We analyze those results, and then we deploy them again on the analytics team. We regularly deploy it to different teams. So, it's in constant use. It just runs on the systems through discovery mode most of the time.

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Adam Staude

Manager, Application Support at a retailer with 5,001-10,000 employees

Process Discovery is brand new. We are on 19.1 for it. I know on 19.2 that they change the architecture completely. From talking to some other companies that use this, it sounds like we are missing some pretty big features that we will need. We will be doing an upgrade here in the near term. In general, Kryon's upgrade process is basically uninstall/reinstall at this point. They don't have an easy way to upgrade the software in place, which would be an added benefit. The process is not difficult. We have just a handful of robot machines with high availability enabled, along with a couple of app servers and a couple of database servers. Still, that's 12 machines which all need to be upgraded, and that is no simple effort when you're talking about a full reinstalled software. If we fully utilized our licensing by scaling out, we'd have more than 30 machines. We would have to upgrade on the field. Then, it's a pretty big task if they release new features and things that we want to take advantage of going forward. I see an opportunity for improvement from them here. We are using it to do some automated reporting, and right now, we can't put images into the HTML formatted body of an email. We can either attach an image or embed a link to an image, but we can't just drop in an image into the HTML. That is feedback that I have given them. It would be nice to be able to have a bot take an image and paste it in as you would in Outlook. Otherwise, we have to provide either those images on a public website. If we want them just to be attached, it just doesn't look as clean. Especially people in our sales force, who are on their mobiles a lot, are not on our network a lot. These are a challenge for them when they just want to be able to glance at the report and go on with their day. It seems like a small problem, but it's limiting for us in some of the areas where we could deploy more of this solution. We have a feature request in for this, and I'm hoping it will be included in the future. How it delineates file names on email attachments could be better. It is a hard coded comma, and if somebody includes a comment in a file name that messes it up. It is such a ridiculous thing. Who puts commas in file names? But, you would be surprised, and it happens. This is another simple thing they could easily tweak. Their Tier 1 support is pretty basic. You either have to jump through the same hoops every time or escalate to a different Tier through your rep.

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Justin Kruse

Operations Consultant at LTCG

The read from screen functionality needs improvement We still do a lot of stuff in the user interface. Finding UI information and split UI need improvement. I would like them to add more functionality from Excel, especially when you pull data from Excel. We've had a lot of good success using this solution for the full-cycle of automation from the discovery of processes to turning on the automation and scaling it up. We would like to see having a little more specific documentation, or some of the examples be easier to find. One of the big things that we get directed to now is the Kryon Community page, but a lot of that wasn't in existence or publicized when we started doing our training and education. Now, we're stumbling through using it. For the majority of the time, we have either had to try and interpret what the instructions meant or do a service desk ticket. I have had two people go through the online training. My feedback would be that they need to focus a bit more energy on that. I would like to see that online training be a bit more comprehensive in the projects that they create, so we can say, "Here's what we have," or, "Here's what we need." I don't know if maybe they should sit down and try to develop "training" documents as well. Or, like dummy wizards, where you have to copy and paste this wizard, start from scratch and learn these steps, then you put it together to make it work, which would be similar to what we did with the in-house training. They could add a bit more to the online training too, since it's still relatively new for us. We don't have a "dedicated" team of people who do this. This has been a learning experience, because we only have a limited number of people who can dedicate hours to it.

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Nintex RPA mindshare

As of February 2025, the mindshare of Nintex RPA in the Robotic Process Automation (RPA) category stands at 1.8%, up from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerAnalyst reports

Type	Title	Date
Category	Robotic Process Automation (RPA)	Feb 20, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 20, 2025	Download
Comparison	Nintex RPA vs UiPath	Feb 20, 2025	Download
Comparison	Nintex RPA vs Microsoft Power Automate	Feb 20, 2025	Download
Comparison	Nintex RPA vs Automation Anywhere	Feb 20, 2025	Download

Title	Rating	Mindshare	Recommending
UiPath	4.4	24.5%	97%	817 interviews Add to research
Microsoft Power Automate	3.9	20.7%	87%	126 interviews Add to research

Valuable Features

Nintex RPA offers valuable features like drag-and-drop design for easy workflow creation, cross-platform integration for diverse automation, and task mining for process insights. Users appreciate its competitive pricing, robust error handling, adaptability, and strong community support. It excels in automating repetitive tasks with minimal coding, boasts scalability, and includes security features. Advanced Excel functionalities enhance usability for users with varying technical backgrounds. Nintex RPA's user-friendly interface and components promote consistent automation development.

"While we have only explored the simple use cases so far, Nintex RPA has good integration capabilities, such as working well with Gmail and Outlook to automate document handling and notifications."
"Nintex RPA often includes security features, including encryption and user access controls, which ensure the protection of sensitive data and compliance with security standards."
"The task mining aspect has been the most valuable for us. That's why we actually bought it."

Room for Improvement

Nintex RPA could improve in object recognition, making it independent from screen resolution or position. Users find OCR lacking, especially for unstructured data and language support. Integration challenges exist with legacy systems, popular applications, and emerging technologies like AI and machine learning. The upgrade process is cumbersome, and better logging and debugging tools are needed. Enhanced training, community support, and documentation would benefit teams, particularly in regions like Indonesia. PDF automation and web compatibility also require attention.

"We need better training and community support in Indonesia."
"Further simplifying the low-code development process can attract a broader user base by making automation accessible to those with minimal technical skills."
"Extracting meaningful data requires significant effort. You need a dedicated business analyst who can understand the output."

ROI

Many users have experienced significant savings and efficiency improvements with Nintex RPA. Cost reductions in labor and fewer errors are commonly reported. Although ROI is sometimes initially uncertain, users anticipate positive long-term financial impacts. Automation has allowed reallocation of resources, decreased transaction costs, reduced training call volumes, and improved processing speed. Overall, users indicate that while specific figures may be pending, Nintex RPA's benefits in cost efficiency and error reduction are evident.

Pricing

Nintex RPA offers various pricing tiers to accommodate enterprise needs, with annual licensing costs ranging from $5,000 to $100,000, depending on the number of bots and features integrated. Setup is straightforward with additional costs for virtual machines and manpower. Flexible licensing allows allocation among attended, unattended, and Process Discovery bots. Some users note competitive pricing compared to alternatives, though implementation and maintenance may incur extra costs. Pricing flexibility addresses diverse enterprise requirements.

"It is very cheap. I would rate the pricing a three out of ten, with ten being expensive."
"The product has reasonable pricing."
"Compared to its competitors, Kryon RPA's pricing is very competitive."

Popular Use Cases

Nintex RPA is primarily used for automating manual back-office and routine processes, especially involving SAP, Excel operations, and ERP systems. It automates data entry, financial transactions, order management, billing, collections, client onboarding, and report generation. Utilized in industries like banking, insurance, and telecommunications, it enhances operational efficiency and replaces human tasks with bots, reducing workloads, improving accuracy, and streamlining processes in legacy systems and complex environments.

Service and Support

Users express high satisfaction with Nintex RPA's customer service and support, praising the team's responsiveness, professionalism, and proficiency. Many appreciate the quick issue resolutions and helpful interactions with account managers and technical support. Some mention efficient escalation processes and proactive approaches for automation guidance. However, availability and communication through emails instead of calls are noted as areas needing improvement. Users predominantly rate their experiences very positively, despite minor logistical challenges.

Deployment

Many users found Nintex RPA's initial setup complex, largely due to high security requirements or the bank's systems rather than the RPA itself. Some experienced swift deployment, especially with third-party assistance or strong IT knowledge. Others encountered delays due to server issues or security protocols. The process was generally manageable, with guidance from Kryon improving efficiency. Users noted that experience and company-specific challenges often influenced set-up duration and complexity.

Scalability

Many mention future scalability potential with some already planning increased usage. Experience varies, with some implementing numerous processes effortlessly and anticipating more growth. Scalability is noted as easy, with the ability to add new bots being straightforward. Technical efficiency, particularly using .NET integration, aids scalability. Some find Nintex RPA scalable without issues, while others report moderate limits. A few rate scalability highly. The plans for increasing use indicate potential for large-scale implementations.

Stability

Users report that Nintex RPA is generally stable, earning a rating of eight out of ten for stability. Some experience minor issues related to version updates or user-side changes, but these do not significantly impact overall performance. Support from Kryon aids in resolving issues efficiently. Stability can vary based on the version used and the number of robots deployed, with most users expressing satisfaction in its daily operations. Regular updates contribute to its reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Nintex RPA Buyer's Guide for additional reliable information.