Jacada Intelligent Agent Engagement vs Nintex RPA comparison

Uniphore and Nintex are both solutions in the Robotic Process Automation (RPA) category. Uniphore is ranked #40, while Nintex is ranked #23 with an average rating of 6.5. Uniphore holds a 0.8% mindshare in RPA, compared to Nintex’s 2.1% mindshare. Additionally, 100% of Uniphore users are willing to recommend the solution, compared to 88% of Nintex users who would recommend it.

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

518 Views
502 Comparison Views

100% willing to recommend

Nintex RPA

Read 30 Nintex RPA reviews

2,166 Views
2,123 Comparison Views

88% willing to recommend

Jacada Intelligent Agent En...

Nintex RPA

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and Nintex RPA based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: January 2026).

Buyer's Guide

Robotic Process Automation (RPA)

January 2026

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Helped 882,606 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

40th

Average Rating

7.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Nintex RPA

Ranking in Robotic Process Automation (RPA)

23rd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.8%, up from 0.1% compared to the previous year. The mindshare of Nintex RPA is 2.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Nintex RPA	2.1%
Jacada Intelligent Agent Engagement	0.8%
Other	97.1%

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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JonathanNg

Global Automation Lead - Customer Operations at a energy/utilities company with 10,001+ employees

Helped us identify areas where frontline staff aren't following standard procedures or using unexpected systems, giving us better insight into our end users' workflows

To analyze and make sense of the data generated by Kryon process discovery can be a lot of effort. It's not as automatic as some might think. It really depends on how many processes you have and how actively you use them. But the scalability aspect isn't necessarily about deployment or technical maintenance. It's really about how you analyze and gain insights from the data gathering. I'd rate the scalability a seven out of ten because the solution has been scaling well for a long time. It's very easy to deploy. But getting value out of it at scale can be a challenge, just like with any deployment. We use it mainly for process discovery. We actually proceed it from different teams. So, we have 15 licenses that we rotate with different people, actually through different teams. So, we do discovery for the online team; we gather the results after about two weeks to a month. We analyze those results, and then we deploy them again on the analytics team. We regularly deploy it to different teams. So, it's in constant use. It just runs on the systems through discovery mode most of the time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"The number of commands it gives us to edit and modify is really good. It also captures screen activities and plays them back."

"We are able to cope with our clients's demands. No matter how much volume they throw at us, we are able to get it done quickly."

"The task mining aspect has been the most valuable for us. That's why we actually bought it."

"The recording feature enables us to record what we're doing, like typing or clicking the mouse, and to identify objects on the screen. We basically teach the program how to type, instead of a person. That's the most powerful feature."

"Nintex RPA doesn't require much coding, and you can drag and drop the activities."

"We have been using Kryon Process Discovery for about a year now. With our initial tests and monitoring just a couple people, we were able to identify 79 possible use cases within a one-month period."

"The friendliness of the software is good because people without any technical background can start off on it. This solution makes it easy for us to use it, as there is no learning curve. With no learning curve, the development time turnaround decreases."

"The advanced Excel functionalities are really convenient because we work a lot with spreadsheets. It’s also easy to use the HTML selectors. It’s just a click and it picks it up. There’s not a lot of no hard-coding with it."

More Nintex RPA pros

Cons

"They need to create a workflow system."

"There are limitations on integrations with other platforms like ServiceNow. There are some issues integrating. It's not a really an open system. The product, its design, etc., is really good, but they have to look at the openness, how to integrate with other products which are available in the market, as well as with our own solutions. You can do integration but it is not so easy."

"We need better training and community support in Indonesia."

"The process discovery tool of Kryon RPA could be improved because of its limitations."

"What needs improvement in Kryon RPA is the support. Sometimes, the solution has problems, so I contacted support, but I didn't receive immediate help from the team. You have to wait a while before the problem gets solved. This happens a few times in terms of getting cases solved. It would also be better if Kryon RPA had a cloud version because currently, from what I know, it only has an on-premise version, though I could be wrong about that. There isn't any additional feature I'd like added to Kryon RPA because it's a good service, but the support is very, very bad, so that area could be improved."

"I would like to see a better OCR solution. That's the main thing: identifying unstructured data, like all paper documents and data from pictures."

"Extracting meaningful data requires significant effort. You need a dedicated business analyst who can understand the output."

"At first, we had problems with the object detection but in this latest release it has been better, and I think it keeps getting better."

"Kryon RPA's integration with other solutions could be more seamless."

More Nintex RPA cons

Pricing and Cost Advice

Information not available

"Licensing costs are about $100,000 a year without any additional costs."

"The price is affordable."

"We've more than broken even over on the license. Year to date, we are at $120,000 in savings."

"Can't beat the price... There are different pricing levels for every bot or unattended bot. You can buy however many you want. You'll need an additional virtual machine for it to work on."

"We have been able to alleviate two FTEs, which was a big savings for us. We were able to reuse those resources in other locations. It is over 5000 hours a year in total savings."

"For an unattended robot it's $6000 a month."

"We're paying in the neighborhood of about $66,000 a year. The cost is fairly similar to its competitors' costs. It might have been a little bit more reasonable than the others, and that cost was with Process Discovery in addition."

"The product has reasonable pricing."

More Nintex RPA pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

Real Estate/Law Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	7
Large Enterprise	18

Questions from the Community

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Best RPA tools for IBM iSeries

We have found that Foxtrot (Now NintexRPA) is a very solid solution for IBM iSeries integration using the IBM ACS 5250 emulator, in addition Datamatics TruBot is an alternative solution.

See all answers

What do you like most about Nintex RPA?

Nintex RPA often includes security features, including encryption and user access controls, which ensure the protection of sensitive data and compliance with security standards.

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What is your experience regarding pricing and costs for Nintex RPA?

Although Nintex RPA is expensive, it is somewhat affordable considering its features. I would rate the cost aspect as an eight out of ten.

See all answers

Comparisons

SAP Intelligent RPA vs Jacada Intelligent Agent Engagement

Compared 21% of the time

UiPath Platform vs Jacada Intelligent Agent Engagement

Compared 14% of the time

OpenText Robotic Process Automation vs Jacada Intelligent Agent Engagement

Compared 12% of the time

ABBYY Vantage vs Jacada Intelligent Agent Engagement

Compared 10% of the time

epiplex Automation Studio vs Jacada Intelligent Agent Engagement

Compared 9% of the time

More Jacada Intelligent Agent Engagement Competitors

UiPath Platform vs Nintex RPA

Compared 16% of the time

Fortra's Automate vs Nintex RPA

Compared 14% of the time

Automation Anywhere vs Nintex RPA

Compared 7% of the time

Microsoft Power Automate vs Nintex RPA

Compared 7% of the time

Blue Prism vs Nintex RPA

Compared 5% of the time

More Nintex RPA Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

January 2026

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

Nintex RPA

February 2026

Download Nintex RPA product report

Also Known As

No data available

Kryon RPA

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

Using Nintex RPA, enterprises can leverage trained bots to quickly and cost-effectively automate routine tasks without the use of code in an easy-to-use drag and drop interface. Users are now equipped with a comprehensive, enterprise-grade process management and automation solution that streamlines processes fueled by both structured and unstructured data sources.

Nintex

Sample Customers

Humana, Turk Telekom, Leumi Card

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Buyer's Guide

Robotic Process Automation (RPA)

January 2026

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