Jacada Intelligent Agent Engagement vs Nintex RPA comparison

Jacada and Nintex are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #48, while Nintex is ranked #11 with an average rating of 7.5. Jacada holds a 0.2% mindshare in RPA, compared to Nintex’s 1.9% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution, compared to 91% of Nintex users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and Nintex RPA based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2025).

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

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Helped 842,296 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of March 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.3%, up from 1.0% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.2%, up from 0.1% compared to the previous year. The mindshare of Nintex RPA is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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JonathanNg

Global Automation Lead - Customer Operations at a energy/utilities company with 10,001+ employees

Helped us identify areas where frontline staff aren't following standard procedures or using unexpected systems, giving us better insight into our end users' workflows

To analyze and make sense of the data generated by Kryon process discovery can be a lot of effort. It's not as automatic as some might think. It really depends on how many processes you have and how actively you use them. But the scalability aspect isn't necessarily about deployment or technical maintenance. It's really about how you analyze and gain insights from the data gathering. I'd rate the scalability a seven out of ten because the solution has been scaling well for a long time. It's very easy to deploy. But getting value out of it at scale can be a challenge, just like with any deployment. We use it mainly for process discovery. We actually proceed it from different teams. So, we have 15 licenses that we rotate with different people, actually through different teams. So, we do discovery for the online team; we gather the results after about two weeks to a month. We analyze those results, and then we deploy them again on the analytics team. We regularly deploy it to different teams. So, it's in constant use. It just runs on the systems through discovery mode most of the time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to connect to websites and pull data is the solution's most valuable feature."

"The best feature of Automate is its ease of use, which is a major selling point."

"The pricing is excellent. I would give them perfect marks in that regard."

"I would rate the technical support as a nine out of ten because it is quite fast and courteous."

"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."

"The solution is continuously adding more integrations to help with workflows and bot and task creation."

"Overall, the whole product is really nice and provides significant benefits."

"Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money."

More Automate pros

"The initial setup was fairly straightforward."

"The recording capability is valuable because of the amount of data it captures automatically. It's quite good. It means less development, and fewer configuration settings to fill in after you're done."

"The recording feature enables us to record what we're doing, like typing or clicking the mouse, and to identify objects on the screen. We basically teach the program how to type, instead of a person. That's the most powerful feature."

"While we have only explored the simple use cases so far, Nintex RPA has good integration capabilities, such as working well with Gmail and Outlook to automate document handling and notifications."

"We are able to cope with our clients's demands. No matter how much volume they throw at us, we are able to get it done quickly."

"The full-service automation aspects and the process discovery are the most valuable features of Kryon RPA."

"We have been using Kryon Process Discovery for about a year now. With our initial tests and monitoring just a couple people, we were able to identify 79 possible use cases within a one-month period."

"Nintex RPA doesn't require much coding, and you can drag and drop the activities."

"The user-friendly environment allows for easy learning, and the end-to-end workflow management is excellent."

More Nintex RPA pros

Cons

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."

"The technical support could be better. We suffer from language barriers, as we are in Argentina."

"Fortra's Automate is not as reliable as I would like it to be."

"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."

More Automate cons

"They need to create a workflow system."

"It could be more reliable in spying HTML."

"I would expect that in the first year there is no ROI. It has to be measured over three or five years."

"Often, it's difficult to loop through a large data set unless the bot has access to the Excel file with specific settings and shortcodes."

"I would like to see a better OCR solution. That's the main thing: identifying unstructured data, like all paper documents and data from pictures."

"We use Google Drive a lot. If somebody sends us a spreadsheet or a document, it's going to be in Google’s format. It's not going to be in Microsoft Office format. But currently, there's no integration with Google’s documents. That would be a huge plus to have."

"There are limitations on integrations with other platforms like ServiceNow. There are some issues integrating. It's not a really an open system. The product, its design, etc., is really good, but they have to look at the openness, how to integrate with other products which are available in the market, as well as with our own solutions. You can do integration but it is not so easy."

"With the customer support, there have been some times where we have had to go through explaining the issue a couple times because it has gone through a couple of people's hands. There have been a couple of scenarios where we have had to re-explain the issue and bring somebody new up to speed on what is going on or what the problem is."

"We need better training and community support in Indonesia."

More Nintex RPA cons

Pricing and Cost Advice

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"Once you buy the software, you just pay for the support for backend help."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

More Automate pricing and cost advice

Information not available

"We're paying in the neighborhood of about $66,000 a year. The cost is fairly similar to its competitors' costs. It might have been a little bit more reasonable than the others, and that cost was with Process Discovery in addition."

"Can't beat the price... There are different pricing levels for every bot or unattended bot. You can buy however many you want. You'll need an additional virtual machine for it to work on."

"Kryon is slightly more expensive compared to UiPath."

"We have a yearly license. It's about $5,000 per year."

"It is very cheap. I would rate the pricing a three out of ten, with ten being expensive."

"Licensing costs are about $100,000 a year without any additional costs."

"They license per robot and we have 25 robots. You get so many robot licenses and can allocate those licenses to either attended, unintended, or Process Discovery bots. If you have 25 licenses, for example, you could have 20 automation bots and five process discovery. This allocation is flexible. There are also maintenance costs."

"We have been able to alleviate two FTEs, which was a big savings for us. We were able to reuse those resources in other locations. It is over 5000 hours a year in total savings."

More Nintex RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Healthcare Company

Manufacturing Company

No data available

Financial Services Firm

22%

Computer Software Company

16%

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

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Comparisons

Microsoft Power Automate vs Automate

Compared 47% of the time

UiPath vs Automate

Compared 36% of the time

Automation Anywhere vs Automate

Compared 8% of the time

Blue Prism vs Automate

Compared 5% of the time

VisualCron vs Automate

Compared 5% of the time

More Automate Competitors

No data available

UiPath vs Nintex RPA

Compared 37% of the time

Microsoft Power Automate vs Nintex RPA

Compared 19% of the time

Blue Prism vs Nintex RPA

Compared 11% of the time

Automation Anywhere vs Nintex RPA

Compared 9% of the time

More Nintex RPA Competitors

Product Reports

Buyer's Guide

Automate

March 2025

Download Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

Nintex RPA

March 2025

Download Nintex RPA product report

Also Known As

HelpSystems Automate, Automate

No data available

Kryon RPA

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Jacada

Using Nintex RPA, enterprises can leverage trained bots to quickly and cost-effectively automate routine tasks without the use of code in an easy-to-use drag and drop interface. Users are now equipped with a comprehensive, enterprise-grade process management and automation solution that streamlines processes fueled by both structured and unstructured data sources.

Nintex

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Humana, Turk Telekom, Leumi Card

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Buyer's Guide

Robotic Process Automation (RPA)

March 2025

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Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2025.

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