Jacada Intelligent Agent Engagement vs Nintex RPA comparison

Jacada and Nintex are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #45, while Nintex is ranked #13 with an average rating of 7.5. Jacada holds a 0.1% mindshare in RPA, compared to Nintex’s 1.8% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution, compared to 91% of Nintex users who would recommend it.

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

121 Views
71 Comparison Views

100% willing to recommend

Nintex RPA

Read 30 Nintex RPA reviews

3,027 Views
1,496 Comparison Views

91% willing to recommend

Jacada Intelligent Agent En...

Nintex RPA

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and Nintex RPA based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: October 2024).

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

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Helped 813,572 peers since 2012

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

45th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Nintex RPA

Ranking in Robotic Process Automation (RPA)

13th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2024, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. The mindshare of Nintex RPA is 1.8%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Nov 5, 2020

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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JonathanNg

Global Automation Lead - Customer Operations at a energy/utilities company with 10,001+ employees

Feb 29, 2024

Helped us identify areas where frontline staff aren't following standard procedures or using unexpected systems, giving us better insight into our end users' workflows

To analyze and make sense of the data generated by Kryon process discovery can be a lot of effort. It's not as automatic as some might think. It really depends on how many processes you have and how actively you use them. But the scalability aspect isn't necessarily about deployment or technical maintenance. It's really about how you analyze and gain insights from the data gathering. I'd rate the scalability a seven out of ten because the solution has been scaling well for a long time. It's very easy to deploy. But getting value out of it at scale can be a challenge, just like with any deployment. We use it mainly for process discovery. We actually proceed it from different teams. So, we have 15 licenses that we rotate with different people, actually through different teams. So, we do discovery for the online team; we gather the results after about two weeks to a month. We analyze those results, and then we deploy them again on the analytics team. We regularly deploy it to different teams. So, it's in constant use. It just runs on the systems through discovery mode most of the time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"The friendliness of the software is good because people without any technical background can start off on it. This solution makes it easy for us to use it, as there is no learning curve. With no learning curve, the development time turnaround decreases."

"The recording capability is valuable because of the amount of data it captures automatically. It's quite good. It means less development, and fewer configuration settings to fill in after you're done."

"It's very seamless to interact with Excel files and web app pages."

"We have been using Kryon Process Discovery for about a year now. With our initial tests and monitoring just a couple people, we were able to identify 79 possible use cases within a one-month period."

"We are able to cope with our clients's demands. No matter how much volume they throw at us, we are able to get it done quickly."

"The user-friendly environment allows for easy learning, and the end-to-end workflow management is excellent."

"The task mining aspect has been the most valuable for us. That's why we actually bought it."

"What I like most about Kryon RPA is the user experience. I also find the layout and design of the solution better for programming compared to other RPA solutions."

More Nintex RPA pros

Cons

"They need to create a workflow system."

"The process discovery tool of Kryon RPA could be improved because of its limitations."

"The product requires some more time in development. It still has some bugs and some things to work out. They're constantly releasing. They need to continue working out the general issues of using the product at scale, first and foremost."

"Extracting meaningful data requires significant effort. You need a dedicated business analyst who can understand the output."

"There could be some features to fix compatibility issues with firmware."

"The only unstable part is Studio where you build this stuff. In our version, the 5.25. It has a memory leak. If you leave it open for too long, eventually it just freezes. Saving your work, closing, and opening it just once a day is all it takes. However, this is a bug that I have noticed about the stability of the actual tool."

"We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful."

"We use Google Drive a lot. If somebody sends us a spreadsheet or a document, it's going to be in Google’s format. It's not going to be in Microsoft Office format. But currently, there's no integration with Google’s documents. That would be a huge plus to have."

"There are limitations on integrations with other platforms like ServiceNow. There are some issues integrating. It's not a really an open system. The product, its design, etc., is really good, but they have to look at the openness, how to integrate with other products which are available in the market, as well as with our own solutions. You can do integration but it is not so easy."

More Nintex RPA cons

Pricing and Cost Advice

Information not available

"In addition to the standard licensing costs, there are manpower costs."

"It is very cheap. I would rate the pricing a three out of ten, with ten being expensive."

"The price is affordable."

"They license per robot and we have 25 robots. You get so many robot licenses and can allocate those licenses to either attended, unintended, or Process Discovery bots. If you have 25 licenses, for example, you could have 20 automation bots and five process discovery. This allocation is flexible. There are also maintenance costs."

"We are probably saving $6000 to $8000 a month in labor costs. It's not a ton, but we're right around $60,000 to $80,000 a year with our current deployment."

"We have been able to alleviate two FTEs, which was a big savings for us. We were able to reuse those resources in other locations. It is over 5000 hours a year in total savings."

"Kryon is slightly more expensive compared to UiPath."

"Compared to its competitors, Kryon RPA's pricing is very competitive."

More Nintex RPA pricing and cost advice

See which vendors are best for you

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813,572 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

23%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Earn 20 points

Best RPA tools for IBM iSeries

We have found that Foxtrot (Now NintexRPA) is a very solid solution for IBM iSeries integration using the IBM ACS 5250 emulator, in addition Datamatics TruBot is an alternative solution.

See all answers

What do you like most about Nintex RPA?

Nintex RPA often includes security features, including encryption and user access controls, which ensure the protection of sensitive data and compliance with security standards.

See all answers

What is your experience regarding pricing and costs for Nintex RPA?

Although Nintex RPA is expensive, it is somewhat affordable considering its features. I would rate the cost aspect as an eight out of ten.

See all answers

Comparisons

No data available

UiPath vs Nintex RPA

Compared 44% of the time

Microsoft Power Automate vs Nintex RPA

Compared 25% of the time

Automation Anywhere (AA) vs Nintex RPA

Compared 8% of the time

Blue Prism vs Nintex RPA

Compared 8% of the time

More Nintex RPA Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

Nintex RPA

October 2024

Download Nintex RPA product report

Also Known As

No data available

Kryon RPA

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Jacada

Nintex

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Using Nintex RPA, enterprises can leverage trained bots to quickly and cost-effectively automate routine tasks without the use of code in an easy-to-use drag and drop interface. Users are now equipped with a comprehensive, enterprise-grade process management and automation solution that streamlines processes fueled by both structured and unstructured data sources.

Sample Customers

Humana, Turk Telekom, Leumi Card

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

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