Jacada Intelligent Agent Engagement vs Nintex RPA comparison

Uniphore and Nintex are both solutions in the Robotic Process Automation (RPA) category. Uniphore is ranked #41, while Nintex is ranked #23 with an average rating of 6.5. Uniphore holds a 0.8% mindshare in RPA, compared to Nintex’s 2.0% mindshare. Additionally, 100% of Uniphore users are willing to recommend the solution, compared to 88% of Nintex users who would recommend it.

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

434 Views
421 Comparison Views

100% willing to recommend

Nintex RPA

Read 30 Nintex RPA reviews

1,919 Views
1,861 Comparison Views

88% willing to recommend

Jacada Intelligent Agent En...

Nintex RPA

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and Nintex RPA based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: December 2025).

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

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Helped 881,282 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

41st

Average Rating

7.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Nintex RPA

Ranking in Robotic Process Automation (RPA)

23rd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.8%, up from 0.1% compared to the previous year. The mindshare of Nintex RPA is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Nintex RPA	2.0%
Jacada Intelligent Agent Engagement	0.8%
Other	97.2%

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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JonathanNg

Global Automation Lead - Customer Operations at a energy/utilities company with 10,001+ employees

Helped us identify areas where frontline staff aren't following standard procedures or using unexpected systems, giving us better insight into our end users' workflows

To analyze and make sense of the data generated by Kryon process discovery can be a lot of effort. It's not as automatic as some might think. It really depends on how many processes you have and how actively you use them. But the scalability aspect isn't necessarily about deployment or technical maintenance. It's really about how you analyze and gain insights from the data gathering. I'd rate the scalability a seven out of ten because the solution has been scaling well for a long time. It's very easy to deploy. But getting value out of it at scale can be a challenge, just like with any deployment. We use it mainly for process discovery. We actually proceed it from different teams. So, we have 15 licenses that we rotate with different people, actually through different teams. So, we do discovery for the online team; we gather the results after about two weeks to a month. We analyze those results, and then we deploy them again on the analytics team. We regularly deploy it to different teams. So, it's in constant use. It just runs on the systems through discovery mode most of the time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"The task mining aspect has been the most valuable for us. That's why we actually bought it."

"The number of commands it gives us to edit and modify is really good. It also captures screen activities and plays them back."

"We use PowerBuilder as our application building codex. Kryon adds flexibility when we have the functionality of SQL, where we can take sets of data out of the back-end and run complex computations or do a bunch of data validations inside the wizard. It can save us sometimes dozens of steps, then if we were to try and do those same reviews using the user interface completely. The balance that we get from using Kryon RPA, alongside being able to screen scrape and frequent screen, gives us an advantage that we haven't had previously with any of our other attempts at robotic process automation."

"We took a very complex business area, and every activity in it which can be done automatically is being replaced by the robot instead of people working on it."

"The full-service automation aspects and the process discovery are the most valuable features of Kryon RPA."

"The bot is typically about twice as fast as a person and more accurate, as long as the data going in is good. That is the biggest advantage."

"It has been helpful in reducing the manpower and error rate since we are able to run tasks 24/7 without interruptions. As humans definitely take breaks and there may be absenteeism that is unexpected, the solution provides continuous work. Humans tend to make errors once in a while, but the solution has almost zero percent errors."

"While we have only explored the simple use cases so far, Nintex RPA has good integration capabilities, such as working well with Gmail and Outlook to automate document handling and notifications."

More Nintex RPA pros

Cons

"They need to create a workflow system."

"We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful."

"We need better training and community support in Indonesia."

"What needs improvement in Kryon RPA is the support. Sometimes, the solution has problems, so I contacted support, but I didn't receive immediate help from the team. You have to wait a while before the problem gets solved. This happens a few times in terms of getting cases solved. It would also be better if Kryon RPA had a cloud version because currently, from what I know, it only has an on-premise version, though I could be wrong about that. There isn't any additional feature I'd like added to Kryon RPA because it's a good service, but the support is very, very bad, so that area could be improved."

"I would like to see a better OCR solution. That's the main thing: identifying unstructured data, like all paper documents and data from pictures."

"It would be better to have [upgrades] done automatically, like an application on your smartphone. Or even if done manually, the upgrade should just be "next, next, next," and it's upgraded, rather than making it a project to upgrade."

"It could be more reliable in spying HTML."

"Nintex RPA is not suitable for PDF automation."

"I have seen some very minor occurrences where Kryon's interactions with Microsoft Office might cause the robot to hang. However, it is about one to two percent of the time where we are seeing this happen. It is such a small percentage that it's not even something that we are overly worried about. This would be where they might have some stability issues, but it could be the Microsoft Office API or how they are interacting together."

More Nintex RPA cons

Pricing and Cost Advice

Information not available

"We have been able to alleviate two FTEs, which was a big savings for us. We were able to reuse those resources in other locations. It is over 5000 hours a year in total savings."

"They license per robot and we have 25 robots. You get so many robot licenses and can allocate those licenses to either attended, unintended, or Process Discovery bots. If you have 25 licenses, for example, you could have 20 automation bots and five process discovery. This allocation is flexible. There are also maintenance costs."

"For an unattended robot it's $6000 a month."

"The price is affordable."

"It is very cheap. I would rate the pricing a three out of ten, with ten being expensive."

"The product has reasonable pricing."

"Can't beat the price... There are different pricing levels for every bot or unattended bot. You can buy however many you want. You'll need an additional virtual machine for it to work on."

"We have a yearly license. It's about $5,000 per year."

More Nintex RPA pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

Real Estate/Law Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	7
Large Enterprise	18

Questions from the Community

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Best RPA tools for IBM iSeries

We have found that Foxtrot (Now NintexRPA) is a very solid solution for IBM iSeries integration using the IBM ACS 5250 emulator, in addition Datamatics TruBot is an alternative solution.

See all answers

What do you like most about Nintex RPA?

Nintex RPA often includes security features, including encryption and user access controls, which ensure the protection of sensitive data and compliance with security standards.

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What is your experience regarding pricing and costs for Nintex RPA?

Although Nintex RPA is expensive, it is somewhat affordable considering its features. I would rate the cost aspect as an eight out of ten.

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Comparisons

SAP Intelligent RPA vs Jacada Intelligent Agent Engagement

Compared 23% of the time

UiPath Platform vs Jacada Intelligent Agent Engagement

Compared 17% of the time

OpenText Robotic Process Automation vs Jacada Intelligent Agent Engagement

Compared 12% of the time

epiplex Automation Studio vs Jacada Intelligent Agent Engagement

Compared 10% of the time

ABBYY Vantage vs Jacada Intelligent Agent Engagement

Compared 9% of the time

More Jacada Intelligent Agent Engagement Competitors

UiPath Platform vs Nintex RPA

Compared 17% of the time

Fortra's Automate vs Nintex RPA

Compared 16% of the time

Automation Anywhere vs Nintex RPA

Compared 9% of the time

Microsoft Power Automate vs Nintex RPA

Compared 8% of the time

Jiffy.ai Automate vs Nintex RPA

Compared 5% of the time

More Nintex RPA Competitors

Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

Nintex RPA

January 2026

Download Nintex RPA product report

Also Known As

No data available

Kryon RPA

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

Using Nintex RPA, enterprises can leverage trained bots to quickly and cost-effectively automate routine tasks without the use of code in an easy-to-use drag and drop interface. Users are now equipped with a comprehensive, enterprise-grade process management and automation solution that streamlines processes fueled by both structured and unstructured data sources.

Nintex

Sample Customers

Humana, Turk Telekom, Leumi Card

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

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