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Avaya vs NICE

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 19 reviews.
NICE
Based on 37 reviews.
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
NICE Systems, Limited is an Israel-based company, specialising in telephone voice recording, data security, and surveillance. As well as systems that analyse this recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. On July 28, 2009, Ze'ev Bregman was appointed as CEO, replacing Haim Shani, who stepped down to become the general manager of the Ministry of Finance of the State of Israel.
Sample Customers
Avaya Workforce Engagement
Delta Community Credit Union, Think Direct Marketing Group, Tata Business Support Services
NICE Workforce Optimization
Harte-Hanks Inc.
NICE CXone
MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
Popular Solutions
Top Industries
Educational Organization
22%
Computer Software Company
10%
Financial Services Firm
10%
Government
7%
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
7%
Healthcare Company
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 3
Customer Service
Review 1 of 8
Review 1 of 27
Technical Support
No Data Available
No Data Available
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