NICE Robotic Automation Reviews

Name: NICE Robotic Automation
Brand: NICE
Rating: 3.8 (7 reviews)

Vendor: NICE

3.8 out of 5

7 reviews
62% willing to recommend

403 followers

What is NICE Robotic Automation?

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

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NICE Robotic Automation is the #23 ranked solution in best RPA tools. PeerSpot users give NICE Robotic Automation an average rating of 7.6 out of 10. NICE Robotic Automation is most commonly compared to UiPath: NICE Robotic Automation vs UiPath. NICE Robotic Automation is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Buyer's Guide

NICE Robotic Automation

November 2024

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Featured reviews

Harish G V

Senior RPA Developer at TriNet Group

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Sigal Svilim

Chief Information Officer at Supergas

We use this solution for our customer representatives and also for robotic automation. We primarily use this NICE product for making automation processes. I'm the Chief Information Officer and we are customers of NICE. Robotic Automation has saved us time and money by moving our processes away…

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Marc Lee-Smith

Group RPA & AI Platform Manager at Thomas Cook

The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based, so they could develop though the browser for Excel. I believe NICE is already heavily investing in that, and I'm looking forward to getting my hands on that to have a quick play.

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NICE Robotic Automation mindshare

As of November 2024, the mindshare of NICE Robotic Automation in the Robotic Process Automation (RPA) category stands at 0.6%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Key learnings from peers

Valuable Features

"The deployment of NICE Robotic Automation is easy."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"Provides good automation features."

Room for Improvement

"There is a need for NICE robotics to be more user-friendly."
"There are a few areas for improvement in the installation phase"
"The solution is not as intuitive as it could be and integrating took a lot of time."