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Microsoft Power Automate vs NICE Robotic Automation comparison

Microsoft and NICE are both solutions in the Robotic Process Automation (RPA) category. Microsoft is ranked #2 with an average rating of 8.2, while NICE is ranked #24 with an average rating of 7.5. Microsoft holds a 21.2% mindshare in RPA, compared to NICE’s 0.7% mindshare. Additionally, 87% of Microsoft users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.
Microsoft Power Automate
Read 125 Microsoft Power Automate reviews
  • 28,015 Views
  • 16,879 Comparison Views
87% willing to recommend
NICE Robotic Automation
Read 7 NICE Robotic Automation reviews
  • 817 Views
  • 478 Comparison Views
62% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and Microsoft Power Automate are competing products that streamline business workflows. Microsoft Power Automate holds an advantage in popularity due to its seamless integration with Microsoft's ecosystem.

Features: NICE Robotic Automation offers advanced security features, significant AI capabilities, and adaptability across various industries. Microsoft Power Automate provides outstanding integration with other Microsoft services, a vast array of connectors, and pre-built templates, making it a preferred choice for organizations already invested in Microsoft's suite.

Room for Improvement: NICE Robotic Automation could benefit from easier integration capabilities with non-native environments, a streamlined user experience for non-developers, and enhanced documentation. Microsoft Power Automate would improve with expanded support for non-Microsoft services, advanced AI capabilities, and simplified complex workflow creation.

Ease of Deployment and Customer Service: Microsoft Power Automate offers straightforward deployment within the Microsoft environment, aided by an extensive range of support resources and documentation. In comparison, NICE Robotic Automation provides dedicated and hands-on support with its deployments, minimizing potential downtimes.

Pricing and ROI: NICE Robotic Automation is notable for its flexible pricing plans, which emphasize affordability and swift ROI by cutting operational costs. On the other hand, while Microsoft Power Automate may demand higher upfront expenses, it delivers enhanced productivity through its broad automation capabilities, ensuring long-term value and efficiency gains.

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To learn more, read our detailed Microsoft Power Automate vs. NICE Robotic Automation Report (Updated: December 2024).
Buyer's Guide
Microsoft Power Automate vs. NICE Robotic Automation
December 2024
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Helped 824,067 peers since 2012
 

Categories and Ranking

Microsoft Power Automate
Ranking in Robotic Process Automation (RPA)
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
125
Ranking in other categories
Process Mining (2nd)
NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
24th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of Microsoft Power Automate is 21.2%, down from 21.9% compared to the previous year. The mindshare of NICE Robotic Automation is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Gowtham J - PeerSpot reviewer
Provides valuable integration with other Microsoft tools
The initial setup process involves three trigger points. One is a manual trigger, where users interact with a button or interface element to start the flow. The second is the recurrence trigger, which allows users to schedule automated maintenance at a specific time. Third is a data-driven trigger, where the flow is initiated based on an event in a database, such as creating a new line item in SharePoint database. Once triggered, the flow continues to execute, performing the configured actions and providing the results.
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Harish G V - PeerSpot reviewer
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc."
"The templates on offer are very good."
"The best part is the automated workflow, which is quite good and easy. It is just drag-and-drop. We are able to create workflows quite quickly. We are able to directly integrate the data that it generates with Power BI dashboards. Its integration is quite good with other Microsoft tools, such as Power BI. The visualization of the data has become helpful for us."
"The solution has saved us hours of work."
"The email routing, consolidation of the reports, and management features are strong."
"Its ease of use is most valuable. A lot of the bulk functionality is done either through standalone or custom connectors and standard API processes."
"It is Microsoft. So, you get the integration capability."
"Its integration with SharePoint and Outlook is the most valuable. I found it very easy to use. I could do everything that I wanted very quickly, and I didn't have any complications at all. I never had a problem in using Microsoft Power Automate."
More Microsoft Power Automate pros
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Provides good automation features."
"The deployment of NICE Robotic Automation is easy."
 

Cons

"What needs improvement in WinAutomation by Softomotive is its stability. Stability is quite important to me. Another area for improvement in the solution is robot scheduling because it's not 100% accurate, in particular, it's 90% accurate. The monitoring of the robot could also be improved because it's not very straightforward, and you have to look in a few places or at least two places which means that monitoring is not a one-glance process."
"The tool should improve its price."
"This solution should be more resilient, with robots more capable of recovering after an error."
"Sometimes it can be difficult to share flows for multiple users to edit."
"They need to come up with a little more on AI and precision discovery path to be able to record the processes."
"We are looking to see more features implemented there are already available in UiPath or Automation Anywhere."
"I would recommend removing the AI Builder feature from the automatic document processing functionality. The tool can serve even better with free automatic document processing features, it shouldn’t only be available in the trial version."
"The debugging tools require improvement as well as the monitoring which goes along with it."
More Microsoft Power Automate cons
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"There is a need for NICE robotics to be more user-friendly."
"There are a few areas for improvement in the installation phase"
 

Pricing and Cost Advice

"This solution is reasonably priced and offers a free trial period."
"This is a cost-effective RPA solution."
"When accompanying customers, we discuss the license requirements. Based on these requirements, we suggest whether a per-user plan or multiple platforms per-user plan would be best."
"They have the community edition that people can use for free, and they also have the enterprise edition. My company uses the enterprise edition, and I don't know how much they pay."
"It is free with Office 365 subscription."
"At the moment, from our experience with the two, Power Automate is a lot more expensive solution than Automation Anywhere, but it is also a far more reliable solution. With the price increases and with the current pandemic situation going on worldwide, a lot of the prices have fluctuated, but the packages and the all-encompassing features you get with the Microsoft package far outweigh the benefits from the Automation Anywhere side. Each package on the Automation Anywhere side is cheaper, but we need to continuously purchase subsequent packages to continue with our automation to the extent that we require. So, the Power Automate solution is a bit more pricey, but it does offer us a far better range of capabilities."
"It had by far the fairest licensing on the market. For the money, you got a very good value."
"It comes with the Microsoft suite. I'd rate it an eight out of ten in terms of pricing."
More Microsoft Power Automate pricing and cost advice
"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
11%
Government
5%
Computer Software Company
21%
Financial Services Firm
16%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
See all answers
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...
See all answers
How is Automation Anywhere compared to Microsoft Power Automate?
‌Neither‌ ‌solution‌ ‌requires‌ ‌any‌ ‌coding‌ ‌experience,‌ ‌and‌ ‌both‌ ‌are‌ ‌easy‌ ‌to‌ ‌use‌ ‌and‌ ‌have‌ ‌great‌ ‌drag-and‌ ‌drop‌ ‌functionality.‌ ‌The‌ ‌training‌ ‌and‌ ‌resources‌ ‌for‌ ‌A...
See all answers
What do you like most about NICE Robotic Automation?
Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...
See all answers
What is your experience regarding pricing and costs for NICE Robotic Automation?
In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...
See all answers
What needs improvement with NICE Robotic Automation?
There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...
See all answers
 

Comparisons

UiPath vs Microsoft Power Automate Logo
UiPath vs Microsoft Power Automate
Compared 35% of the time
Blue Prism vs Microsoft Power Automate Logo
Blue Prism vs Microsoft Power Automate
Compared 20% of the time
Automation Anywhere vs Microsoft Power Automate Logo
Automation Anywhere vs Microsoft Power Automate
Compared 18% of the time
Fortra's Automate vs Microsoft Power Automate Logo
Fortra's Automate vs Microsoft Power Automate
Compared 3% of the time
Python RPA vs Microsoft Power Automate Logo
Python RPA vs Microsoft Power Automate
Compared 3% of the time
More Microsoft Power Automate Competitors
UiPath vs NICE Robotic Automation Logo
UiPath vs NICE Robotic Automation
Compared 60% of the time
Blue Prism vs NICE Robotic Automation Logo
Blue Prism vs NICE Robotic Automation
Compared 25% of the time
Automation Anywhere vs NICE Robotic Automation Logo
Automation Anywhere vs NICE Robotic Automation
Compared 15% of the time
More NICE Robotic Automation Competitors
 

Product Reports

Buyer's Guide
Microsoft Power Automate
December 2024
Microsoft Power Automate reportDownload Microsoft Power Automate product report
Buyer's Guide
NICE Robotic Automation
December 2024
NICE Robotic Automation reportDownload NICE Robotic Automation product report
 

Also Known As

Power Automate, Microsoft Flow, MS Power Automate, WinAutomation by Softomotive, ProcessRobot by Softomotive, Minit
No data available
 

Learn More

Microsoft
NICE
 

Overview

Microsoft Power Automate is a powerful tool that streamlines and automates tasks within an organization. 

It is used for workflow automation, data integration, and creating automated notifications and approvals. 

Power Automate connects different applications and services, such as SharePoint, Excel, and Outlook, to automate data transfer and synchronization. 

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

 

Sample Customers

1. Coca-Cola 2. General Electric 3. Siemens 4. Accenture 5. Deloitte 6. Johnson & Johnson 7. Ford 8. Nestle 9. Procter & Gamble 10. IBM 11. Amazon 12. Google 13. Microsoft 14. Adobe 15. Cisco 16. Oracle 17. SAP 18. Intel 19. HP 20. Dell 21. Verizon 22. AT&T 23. T-Mobile 24. Walmart 25. Target 26. Home Depot 27. McDonald's 28. Starbucks 29. Nike 30. Apple 31. Facebook 32. Twitter
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Buyer's Guide
Microsoft Power Automate vs. NICE Robotic Automation
December 2024
Free Report: Microsoft Power Automate vs. NICE Robotic Automation
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