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NICE Robotic Automation vs Pega Robotic Process Automation comparison

NICE and Pega are both solutions in the Robotic Process Automation (RPA) category. NICE is ranked #23 with an average rating of 7.5, while Pega is ranked #13 with an average rating of 7.1. NICE holds a 0.6% mindshare in RPA, compared to Pega’s 2.8% mindshare. Additionally, 62% of NICE users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.
NICE Robotic Automation
Read 7 NICE Robotic Automation reviews
  • 876 Views
  • 516 Comparison Views
62% willing to recommend
Pega Robotic Process Automa...
Read 23 Pega Robotic Process Automation reviews
  • 2,507 Views
  • 1,970 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between NICE Robotic Automation and Pega Robotic Process Automation based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed NICE Robotic Automation vs. Pega Robotic Process Automation Report (Updated: October 2024).
Buyer's Guide
NICE Robotic Automation vs. Pega Robotic Process Automation
October 2024
Download the complete report
Helped 816,406 peers since 2012
 

Categories and Ranking

NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
23rd
Average Rating
7.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Pega Robotic Process Automa...
Ranking in Robotic Process Automation (RPA)
13th
Average Rating
7.6
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of NICE Robotic Automation is 0.6%, up from 0.6% compared to the previous year. The mindshare of Pega Robotic Process Automation is 2.8%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Harish G V - PeerSpot reviewer
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Great for UI creation, helpful support services, and reliable
Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"Provides good automation features."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"The deployment of NICE Robotic Automation is easy."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."
"The platform's most valuable feature is the ability to perform most tasks reliably. It efficiently integrates with other systems and automates various tasks."
"It was very smooth and very seamless to create automations."
"It is really flexible in what it can do."
"The low-code/no-code development aspect of the solution is great."
"They are leaders in the same industry."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"It helped cut short the release cycle by almost 40% compared to the previous solution.​"
More Pega Robotic Process Automation pros
 

Cons

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"There is a need for NICE robotics to be more user-friendly."
"There are a few areas for improvement in the installation phase"
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"The solution's configuration and settings could be more comprehensive."
"Pega Robotic Process Automation scalability is too low."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"The OCR capabilities of the solution could be improved."
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
More Pega Robotic Process Automation cons
 

Pricing and Cost Advice

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
"I would rate the product's pricing a nine out of ten."
"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
"​I was not involved in licensing and pricing, but it is worth the cost​."
"Pega Robotic Process Automation is an expensive solution."
"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
"Pega is pretty costly."
"The licensing cost is too high."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
15%
Educational Organization
7%
Energy/Utilities Company
7%
Financial Services Firm
29%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NICE Robotic Automation?
Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...
See all answers
What is your experience regarding pricing and costs for NICE Robotic Automation?
In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...
See all answers
What needs improvement with NICE Robotic Automation?
There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...
See all answers
What do you like most about Pega Robotic Process Automation?
The solution's automation handling capability has positively impacted the overall automation process in my experience.
See all answers
What is your experience regarding pricing and costs for Pega Robotic Process Automation?
I would rate the pricing a six out of ten, with ten being expensive.
See all answers
What needs improvement with Pega Robotic Process Automation?
The solution's configuration and settings could be more comprehensive.
See all answers
 

Comparisons

UiPath vs NICE Robotic Automation Logo
UiPath vs NICE Robotic Automation
Compared 59% of the time
Blue Prism vs NICE Robotic Automation Logo
Blue Prism vs NICE Robotic Automation
Compared 25% of the time
Automation Anywhere vs NICE Robotic Automation Logo
Automation Anywhere vs NICE Robotic Automation
Compared 16% of the time
More NICE Robotic Automation Competitors
UiPath vs Pega Robotic Process Automation Logo
UiPath vs Pega Robotic Process Automation
Compared 57% of the time
Blue Prism vs Pega Robotic Process Automation Logo
Blue Prism vs Pega Robotic Process Automation
Compared 20% of the time
Automation Anywhere vs Pega Robotic Process Automation Logo
Automation Anywhere vs Pega Robotic Process Automation
Compared 10% of the time
Microsoft Power Automate vs Pega Robotic Process Automation Logo
Microsoft Power Automate vs Pega Robotic Process Automation
Compared 7% of the time
Pega CRM vs Pega Robotic Process Automation Logo
Pega CRM vs Pega Robotic Process Automation
Compared 5% of the time
More Pega Robotic Process Automation Competitors
 

Product Reports

Buyer's Guide
NICE Robotic Automation
November 2024
NICE Robotic Automation reportDownload NICE Robotic Automation product report
Buyer's Guide
Pega Robotic Process Automation
November 2024
Pega Robotic Process Automation reportDownload Pega Robotic Process Automation product report
 

Also Known As

No data available
Pega RPA, OpenSpan
 

Learn More

NICE
Video not available
Pega
 

Overview

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

 

Sample Customers

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
eBay Enterprise, M&I Bank
Buyer's Guide
NICE Robotic Automation vs. Pega Robotic Process Automation
October 2024
Free Report: NICE Robotic Automation vs. Pega Robotic Process Automation
Find out what your peers are saying about NICE Robotic Automation vs. Pega Robotic Process Automation and other solutions. Updated: October 2024.
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