Compare ConnectWise vs CrowdStrike

ConnectWise

Based on 79 reviews.

CrowdStrike

Based on 246 reviews.

Latest Research

Buyer's Guide

ConnectWise SIEM vs. CrowdStrike Falcon Complete MDR

March 2025

CrowdStrike Falcon Complete MDR vs. ConnectWise SIEM

Updated: March 2025

Buyer's Guide

ConnectWise SIEM vs. CrowdStrike Falcon Complete MDR

March 2025

ConnectWise SIEM vs. CrowdStrike Falcon Complete MDR

Updated: March 2025

Sample Customers

ConnectWise SIEM

Techvera, Syrex, Clark Integrated Technologies

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

ConnectWise ScreenConnect

3 reviews

ConnectWise PSA

2 reviews

ConnectWise Automate

0 reviews

CrowdStrike Falcon

41 reviews

CrowdStrike Falcon Complete MDR

21 reviews

CrowdStrike Falcon Cloud Security

27 reviews

Top Industries

Educational Organization

25%

Computer Software Company

17%

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
ConnectWise Fortify is primarily cloud-based, and we use it to protect Microsoft, AWS, and Google. We use Fortisight...
Read full review of ConnectWise SIEM »
Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum,...
Read full review of ConnectWise RMM »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in...
Read full review of ConnectWise PSA »

Review 1 of 5

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »
Abhimanyu Raj
Senior Consultant at Ernst & Young
The main reasons I use this product are for security and alerting. It is essential for alerting and any kind of...
Read full review of CrowdStrike Falcon Sandbox »
Jeremy S.
Director of IT at a tech services company
We use this product for endpoint security and threat remediation.
Read full review of CrowdStrike Falcon »

Review 1 of 5

Customer Service

MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
On a scale of one to ten, I would give their tech support a five.
Read full review of ConnectWise Automate »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
Kaseya's support is a little better than ConnectWise. The technical support of ConnectWise PSA is not very good....
Read full review of ConnectWise PSA »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ConnectWise ScreenConnect »
Sanjay Ahluwalia
Manager of Implementation and Support
Tech support has been perfect. No issues so far.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Tom Cross
President at Fairoaks IT
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Elmira Iravani
Network Administrator at Hanatech
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior Technical Support Specialist at a tech services company
I would give the technical support a 8/10. It has some great functions but coming from my past experience of using...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ConnectWise ScreenConnect »
Chris Walters
VoIP Network Engineer at Infinet Solutions
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise PSA »
Anonymous User
CEO
Technical support is fine.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ConnectWise ScreenConnect »

Review 1 of 30

Abhimanyu Raj
Senior Consultant at Ernst & Young
I think the customer service is good. I would rate it as eight or nine, maybe even nine out of ten.
Read full review of CrowdStrike Falcon Sandbox »
Chintan-Vyas
Associate Director at a financial services firm
Technical support is average. We are not seeing any extraordinary service and not many issues also. It's average, it...
Read full review of CrowdStrike Falcon »
Krishna .R
Cyber Security Regional Head at a computer software company
If customers want technical support, they need to subscribe to a special service that they need to pay for. When it...
Read full review of CrowdStrike Falcon »
Younghoon-Youn
Director of Security Solution Business at a wholesaler/distributor
The support team responses are often a little bit slow. I would rate them a three out of five.
Read full review of CrowdStrike Falcon »
Emma Kadiroglu
Cyber Security Analyst at a tech services company
I have contacted technical support many times and they are always quick to respond and resolve my issues.
Read full review of CrowdStrike Falcon Cloud Security »
Ajit_Singh
AVP IT & Communication at Proactive Construction Pvt. Ltd at Proactive data systems
Our distributors provide excellent technical support, and we have experts in our systems. Generally, we don't require...
Read full review of CrowdStrike Falcon Complete MDR »
Ergest Alite
Head of Presales Engineering Department at One Albania
We contacted technical support once and there was a delay from that SOC center. We haven't contacted support again.
Read full review of CrowdStrike Falcon Complete MDR »
Ganesh-Jadhav
Senior Cyber Security Analyst at Securonix
I have not interacted with their support team. It is not a part of my job.
Read full review of CrowdStrike Falcon »
Marco-VIVALDELLI
CEO at MARVIV SRLS
I rate CrowdStrike support 10 out of 10. They have one of the best teams that I've worked with. They're very fast and...
Read full review of CrowdStrike Falcon »
Sesan SULE
SOC Analyst at a tech services company
I rate CrowdStrike support 8 out of 10. We've had a good experience with them. They're helpful and always respond...
Read full review of CrowdStrike Falcon Cloud Security »
Sathya Paul
Director Of Information Technology at TollPlus LLC.
Technical support could be better because there are ownership issues. For example, when you raise a support case...
Read full review of CrowdStrike Falcon »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
Read full review of CrowdStrike Falcon »
Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
Read full review of CrowdStrike Falcon Complete MDR »
Marty Joplin
Server Administrator at TIR Canada
The technical support team often just replies to an issue with a link to an article rather than actually calling back...
Read full review of CrowdStrike Falcon »
Anonymous User
Security Systems Analyst at a retailer
We have had very positive interactions with not only our manage service provider, but the vendor directly. They've...
Read full review of CrowdStrike Falcon »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
CrowdStrike support is good, but in some cases, it takes time to resolve on-premises solutions. I would rate the...
Read full review of Falcon LogScale »
Anonymous User
Senior Technology Consultant at a tech services company
They're good on official channels and non-official channels.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
I had to contact support for some minor issues and they were able to help us out pretty well.
Read full review of CrowdStrike Falcon Complete MDR »
Jeffrey-Anderson
Security Analyst II at a healthcare company
Now that we are a full-on customer, CrowdStrike technical support has always been spot on. It is one of the best that...
Read full review of CrowdStrike Falcon »
Nachiket Sathaye
Information Security Consultant at a tech vendor
Tech support is helpful, but they need a little bit of improvement. The response time is good. This was not a...
Read full review of CrowdStrike Falcon »
Jeremy S.
Director of IT at a tech services company
The technical support is excellent. I've only used it a couple of times and they were extremely responsive and very...
Read full review of CrowdStrike Falcon »
Bhupesh-Sharma
Product Manager at Softcell Technologies Limited
I rate CrowdStrike support eight out of 10.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Engineering& Technology, Security at a financial services firm
I would rate customer support as an eight out of ten.
Read full review of CrowdStrike Observability »
Erik Hart
Chief Information Security Officer at a real estate/law firm
My experience with the technical support has been great. Part of it is also the level of access that I have at...
Read full review of CrowdStrike Falcon »
Anonymous User
Vice President at a financial services firm
The technical support is good but the response time can be improved.
Read full review of CrowdStrike Falcon »
Anonymous User
Director - IT Security Operations at a manufacturing company
CrowdStrike's technical support is excellent: * Quick to respond * Quick to help * Very responsive * They have always...
Read full review of CrowdStrike Falcon »
Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is good. You raise a complaint, and they respond immediately.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Sr Telecom Analyst at a construction company
The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with...
Read full review of CrowdStrike Falcon Complete MDR »
FlorianKastler
Engineer Avan Vente at Archimed Bibliothèques
The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

Technical Support

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