ConnectWise Automate Reviews

ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and excellent scripting.

It's a very good IT tool for a company that provides IT services.  It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place.

They are good. One of the main reasons I switched to ConnectWise was because they are extremely responsive in comparison to other products on the market, and I felt very comfortable working with them.

We are a vendor that provides ConnectWise, which is pretty complicated. The end users do not know how to operate it and so they actually hire us to come in and manage admin and build stuff for it.

Most people are just using it for remote and basic monitoring and then that's why they hire us to come in and actually make it do what it's supposed to do, which is fully monitor and do automation. It's an automation foundation.

The UI is not too bad; it's more policy-driven stuff as opposed to individual stuff.

The database is great. It's a nicely ordered database.

Technical support is helpful.

The solution is stable.

I love the power shell cut and paste - that's amazing.

We use this solution to patch our servers and desktops. 

The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually. It saves us a ton of time that we used to spend every week making sure everything was patched.

Our primary use case of this solution is for managing systems, being able to see them online and offline. I use the solution as a shortcut to ConnectWise Control, because the way our permissions are set up in our actual ConnectWise Control portal, our internal systems can't be reached. I need to use Automate in order to control my system at the office if I need to do something inside the company LAN. I'm the VoIP network engineer at InfiNet Solutions.

The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times.

Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.

We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.

In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.

We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.

The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly. 

Inventory tracking for our equipment which is spread throughout the country. We manage our ESET AV through ConnectWise. LabTech is integrated with our ticket system, ConnectWise. 

• We can pull up any machine and troubleshoot, with a quick glance, detailed information and reoccurring errors. 
• It pushes software and can update the company or an individual. 
• Built-in searches and reports are helpful.
  

We have several remote users, and this would be very difficult to manage with the small IT team that we have. This product saves us a lot of time and increases our efficiency.

We primarily use the solution to manage our clients. We use the solution to get into their computers for remote support and tasks of that nature.

The reporting on the product is great.

Remote fixes are very useful. There are some of the automated fixes and patches, which is stuff that we really don't have to worry about too much anymore.

The stability is okay.

The initial setup is easy and the deployment is quick. 

The solution can definitely scale. 

Automate also pushes out patching and different things to different products that we have. We also use it to desktop manage, et cetera.

Our third-party provider uses ConnectWise as their ticketing system.

It's definitely improved the help-desk servicing, et cetera. 

The solution is very stable.