Azure Bastion vs ConnectWise Automate comparison

Microsoft and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Microsoft is ranked #7 with an average rating of 8.9, while ConnectWise is ranked #8. Microsoft holds a 2.3% mindshare in RMM, compared to ConnectWise’s 8.4% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 85% of ConnectWise users who would recommend it.

Azure Bastion

Read 9 Azure Bastion reviews

433 Views
192 Comparison Views

100% willing to recommend

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,623 Views
1,141 Comparison Views

85% willing to recommend

Azure Bastion

ConnectWise Automate

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Azure Bastion and ConnectWise Automate based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Azure Bastion vs. ConnectWise Automate Report (Updated: October 2024).

Buyer's Guide

Azure Bastion vs. ConnectWise Automate

October 2024

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Helped 814,763 peers since 2012

Categories and Ranking

Azure Bastion

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Network Monitoring Software (28th), Microsoft Security Suite (17th)

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

8th

Average Rating

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.3%, up from 1.5% compared to the previous year. The mindshare of ConnectWise Automate is 8.4%, down from 11.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Aladin Steiner

Head of Value Stream Azure at SmartIT Services AG

Nov 28, 2023

Has good scalability and provides secure access to the virtual machines

Our customers use the product to connect to Azure virtual machines. It is a perfect solution that they can easily connect to the browser and experience the VM services Azure Bastion makes it easy to provide quick virtual machine access to our customers. We don’t have to build complex SSL VPN…

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Sean Saeb

Partner and CIO at Caspian IT Group

Jun 30, 2022

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is available in the edit portal."

"Azure Bastion makes it easy to provide quick virtual machine access to our customers."

"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."

"The ability to operate the product with scripting is excellent."

"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."

"The connection to virtual machines is very useful."

"The solution's most valuable feature is that it is easy to use...It is modernized, so I can create complex infrastructures."

"The product's setup is easy."

More Azure Bastion pros

"The most value we get from this solution is that everything is on a patch cycle."

"The implementation is nice and easy."

"Maybe they could improve the capability to be multi-tenant."

"It is very scalable."

"The database is great. It's a nicely ordered database."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"It allows us to manage all client requests, jobs and invoicing."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

More ConnectWise Automate pros

Cons

"The protocol speed could be faster."

"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."

"The solution breaks down sometimes."

"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."

"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."

"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."

"You are charged for retrieving your own data."

"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Technical support was helpful."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"Their support needs to be better."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

More ConnectWise Automate cons

Pricing and Cost Advice

"It does not save money for us."

"The tool is cheaply priced. I would say that the product is free to use."

"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."

"Azure Bastion's pricing is good."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

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814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Manufacturing Company

10%

Government

Financial Services Firm

Educational Organization

53%

Computer Software Company

Financial Services Firm

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Azure Bastion?

Azure Bastion makes it easy to provide quick virtual machine access to our customers.

See all answers

What is your experience regarding pricing and costs for Azure Bastion?

The tool is cheaply priced. I would say that the product is free to use.

See all answers

What needs improvement with Azure Bastion?

I think the tool is pretty good. It is like having a tool that just works. If there are better tools that Azure comes up with, then that is a separate thing. In the current scenario, Azure Bastion ...

See all answers

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Comparisons

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Compared 29% of the time

Azure Front Door vs Azure Bastion

Compared 22% of the time

Microsoft Entra Verified ID vs Azure Bastion

Compared 10% of the time

TeamViewer Remote Management vs Azure Bastion

Compared 9% of the time

Azure Web Application Firewall vs Azure Bastion

Compared 9% of the time

More Azure Bastion Competitors

ConnectWise RMM vs ConnectWise Automate

Compared 20% of the time

NinjaOne vs ConnectWise Automate

Compared 11% of the time

Microsoft Configuration Manager vs ConnectWise Automate

Compared 11% of the time

Tanium vs ConnectWise Automate

Compared 10% of the time

Kaseya VSA vs ConnectWise Automate

Compared 9% of the time

More ConnectWise Automate Competitors

Product Reports

Buyer's Guide

Azure Bastion

November 2024

Download Azure Bastion product report

Buyer's Guide

ConnectWise Automate

November 2024

Download ConnectWise Automate product report

Also Known As

No data available

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Learn More

Microsoft

ConnectWise

Overview

Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

Sample Customers

Information Not Available

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Buyer's Guide

Azure Bastion vs. ConnectWise Automate

October 2024

Free Report: Azure Bastion vs. ConnectWise Automate

Find out what your peers are saying about Azure Bastion vs. ConnectWise Automate and other solutions. Updated: October 2024.

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814,763 professionals have used our research since 2012.

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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.