Azure Bastion vs ConnectWise Automate comparison

Microsoft and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Microsoft is ranked #7 with an average rating of 8.9, while ConnectWise is ranked #8. Microsoft holds a 2.1% mindshare in RMM, compared to ConnectWise’s 8.0% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 85% of ConnectWise users who would recommend it.

Azure Bastion

Read 9 Azure Bastion reviews

359 Views
173 Comparison Views

100% willing to recommend

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,503 Views
1,053 Comparison Views

85% willing to recommend

Azure Bastion

ConnectWise Automate

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Executive Summary

We performed a comparison between Azure Bastion and ConnectWise Automate based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Azure Bastion vs. ConnectWise Automate Report (Updated: December 2024).

Buyer's Guide

Azure Bastion vs. ConnectWise Automate

December 2024

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Categories and Ranking

Azure Bastion

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Monitoring Software (28th), Microsoft Security Suite (17th)

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

8th

Average Rating

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.1%, up from 1.5% compared to the previous year. The mindshare of ConnectWise Automate is 8.0%, down from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Aladin Steiner

Head of Value Stream Azure at SmartIT Services AG

Has good scalability and provides secure access to the virtual machines

The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.

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Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is available in the edit portal."

"The connection to virtual machines is very useful."

"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."

"The solution's most valuable feature is that it is easy to use...It is modernized, so I can create complex infrastructures."

"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."

"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."

"The product's setup is easy."

"The ability to operate the product with scripting is excellent."

More Azure Bastion pros

"This product saves us a lot of time and increases our efficiency."

"The initial setup is easy and the deployment is quick."

"The most value we get from this solution is that everything is on a patch cycle."

"Remote access and detailed monitoring help us support our equipment."

"The database is great. It's a nicely ordered database."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"It is very scalable."

"It allows us to manage all client requests, jobs and invoicing."

More ConnectWise Automate pros

Cons

"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."

"The protocol speed could be faster."

"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."

"The solution breaks down sometimes."

"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."

"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."

"You are charged for retrieving your own data."

"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"The menu doesn't always load properly."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"The fixed client for Automate is slow. The web client is not very intuitive."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

More ConnectWise Automate cons

Pricing and Cost Advice

"The tool is cheaply priced. I would say that the product is free to use."

"It does not save money for us."

"Azure Bastion's pricing is good."

"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

10%

Government

Financial Services Firm

Educational Organization

56%

Computer Software Company

Financial Services Firm

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Azure Bastion?

Azure Bastion makes it easy to provide quick virtual machine access to our customers.

See all answers

What is your experience regarding pricing and costs for Azure Bastion?

The tool is cheaply priced. I would say that the product is free to use.

See all answers

What needs improvement with Azure Bastion?

I think the tool is pretty good. It is like having a tool that just works. If there are better tools that Azure comes up with, then that is a separate thing. In the current scenario, Azure Bastion ...

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Comparisons

Azure Firewall vs Azure Bastion

Compared 29% of the time

Azure Front Door vs Azure Bastion

Compared 22% of the time

TeamViewer Remote Management vs Azure Bastion

Compared 10% of the time

Azure Web Application Firewall vs Azure Bastion

Compared 10% of the time

Microsoft Entra Verified ID vs Azure Bastion

Compared 9% of the time

More Azure Bastion Competitors

ConnectWise RMM vs ConnectWise Automate

Compared 18% of the time

SolarWinds NPM vs ConnectWise Automate

Compared 13% of the time

Tanium vs ConnectWise Automate

Compared 11% of the time

NinjaOne vs ConnectWise Automate

Compared 11% of the time

Microsoft Configuration Manager vs ConnectWise Automate

Compared 10% of the time

More ConnectWise Automate Competitors

Product Reports

Buyer's Guide

Azure Bastion

December 2024

Download Azure Bastion product report

Buyer's Guide

ConnectWise Automate

December 2024

Download ConnectWise Automate product report

Also Known As

No data available

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Learn More

Microsoft

ConnectWise

Overview

Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

Sample Customers

Information Not Available

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Buyer's Guide

Azure Bastion vs. ConnectWise Automate

December 2024

Free Report: Azure Bastion vs. ConnectWise Automate

Find out what your peers are saying about Azure Bastion vs. ConnectWise Automate and other solutions. Updated: December 2024.

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See our Azure Bastion vs. ConnectWise Automate report.

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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.