Compare ConnectWise vs Zendesk

ConnectWise

Based on 79 reviews.

Zendesk

Based on 71 reviews.

Latest Research

Buyer's Guide

ConnectWise PSA vs. Zendesk

October 2024

Zendesk vs. ConnectWise PSA

Updated: October 2024

Buyer's Guide

ConnectWise PSA vs. Zendesk

October 2024

ConnectWise PSA vs. Zendesk

Updated: October 2024

Sample Customers

ConnectWise PSA

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

ConnectWise ScreenConnect

4 reviews

2 reviews

0 reviews

7 reviews

0 reviews

1 reviews

Top Industries

Educational Organization

28%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Computer Software Company

22%

Educational Organization

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
ConnectWise Fortify is primarily cloud-based, and we use it to protect Microsoft, AWS, and Google. We use Fortisight...
Read full review of ConnectWise SIEM »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
ConnectWise is agent-based, allowing it to monitor and manage various network activities effectively.
Read full review of ConnectWise RMM »
Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise ScreenConnect »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in...
Read full review of ConnectWise PSA »

Review 1 of 5

Ahmed Nassar
Technical Consultant at Spectrum Group
My company used Zendesk for ITSM (IT Service Management) products and Jira for internal development, such as HR,...
Read full review of Zendesk »
Bahati Asher Faith
Chief Executive Officer at Appnomu Business Services
I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about...
Read full review of Zendesk Chat »

Review 1 of 2

Customer Service

Sean Saeb
Partner and CIO at Caspian IT Group
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ConnectWise ScreenConnect »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Cobus Burgers
Managing Director at NETCB
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ConnectWise ScreenConnect »
Anonymous User
CTO at Techexeconline.com
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Field Service Tech at a retailer
I haven't had any issues getting assistance for a customer site using the vendor we partnered with. I've used them a...
Read full review of ConnectWise RMM »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ConnectWise ScreenConnect »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ConnectWise ScreenConnect »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise ScreenConnect »
Anonymous User
CEO
Technical support is fine.
Read full review of ConnectWise ScreenConnect »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ConnectWise ScreenConnect »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ConnectWise ScreenConnect »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ConnectWise ScreenConnect »

Review 1 of 30

Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
Read full review of Zendesk »
Ahmed Nassar
Technical Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
Read full review of Zendesk »
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Chat »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
Read full review of Zendesk »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk »

Review 1 of 30

Technical Support

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