Compare ConnectWise vs Zendesk

ConnectWise

Based on 79 reviews.

Zendesk

Based on 70 reviews.

Latest Research

Buyer's Guide

ConnectWise PSA vs. Zendesk

January 2025

Zendesk vs. ConnectWise PSA

Updated: January 2025

Buyer's Guide

ConnectWise PSA vs. Zendesk

January 2025

ConnectWise PSA vs. Zendesk

Updated: January 2025

Sample Customers

ConnectWise PSA

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

ConnectWise ScreenConnect

3 reviews

2 reviews

0 reviews

7 reviews

0 reviews

0 reviews

Top Industries

Educational Organization

30%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Computer Software Company

22%

Educational Organization

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
ConnectWise Fortify is primarily cloud-based, and we use it to protect Microsoft, AWS, and Google. We use Fortisight...
Read full review of ConnectWise SIEM »
Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum,...
Read full review of ConnectWise RMM »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in...
Read full review of ConnectWise PSA »

Review 1 of 5

Ahmed Nassar
Technical Consultant at Spectrum Group
My company used Zendesk for ITSM (IT Service Management) products and Jira for internal development, such as HR,...
Read full review of Zendesk »
ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
Read full review of Zendesk Chat »

Review 1 of 2

Customer Service

Cobus Burgers
Managing Director at NETCB
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ConnectWise ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ConnectWise ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
On a scale of one to ten, I would give their tech support a five.
Read full review of ConnectWise Automate »
Elmira Iravani
Network Administrator at Hanatech
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ConnectWise ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Field Service Tech at a retailer
I haven't had any issues getting assistance for a customer site using the vendor we partnered with. I've used them a...
Read full review of ConnectWise RMM »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ConnectWise ScreenConnect »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ConnectWise ScreenConnect »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
Franchise Operations Specialist at a recreational facilities/services company
Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away...
Read full review of ConnectWise ScreenConnect »

Review 1 of 30

Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
Read full review of Zendesk »
Ahmed Nassar
Technical Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk »
Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
Read full review of Zendesk »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
Read full review of Zendesk »
ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Chat »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »

Review 1 of 30

Technical Support

No Data Available

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