Compare CyberArk vs SentinelOne

CyberArk

Based on 263 reviews.

SentinelOne

Based on 340 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

January 2025

SentinelOne Singularity Complete vs. CyberArk Endpoint Privilege Manager

Updated: January 2025

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

January 2025

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

Updated: January 2025

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

CyberArk Privileged Access Manager

47 reviews

CyberArk Endpoint Privilege Manager

16 reviews

CyberArk Identity

11 reviews

SentinelOne Singularity Complete

112 reviews

SentinelOne Singularity Cloud Security

103 reviews

SentinelOne Singularity Identity

22 reviews

Top Industries

Educational Organization

29%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
RiyasAbdulkhader
Security Consultant at a financial services firm
For CyberArk Identity, a typical scenario involves using it with a federation, like Active Directory or Azure AD, to...
Read full review of CyberArk Identity »
Anonymous User
IT Cyber Security Lead at a mining and metals company
The primary use case for CyberArk Privileged Access Manager in our organization is to ensure we move away from named...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
Our primary use case for CyberArk Endpoint Privilege Manager is to control privileged access to endpoint machines,...
Read full review of CyberArk Endpoint Privilege Manager »
SJP
Solution Architect at a insurance company
We use CyberArk Secrets Management for applications that utilize GitLab, CI/CD pipelines, and Kubernetes. These are...
Read full review of CyberArk Secrets Management »

Review 1 of 5

Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »
Anonymous User
CISO at a computer software company
Cloud Native Security is a cloud posture management solution. Initially, it focused on helping us understand and...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Hrushikesh Karambelkar
Sri Privileged Access Management Architect at Edgile
The technical support is fantastic and quick to respond.
Read full review of CyberArk Privileged Access Manager »
Amandeep Singh
Associate Manager at Wipro
I have contacted them multiple times. They helped me in a good way. Whenever I raised a ticket, depending on the...
Read full review of CyberArk Privileged Access Manager »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
Read full review of CyberArk Endpoint Privilege Manager »
S Azeem
Technology Manager at a computer software company
CyberArk Enterprise Password Vault's technical support team is good. Whenever we require any help, they assist us...
Read full review of CyberArk Privileged Access Manager »
Frank Tingle
Solutions Architect at Sonatype
I've not had to use it, had no experience with it.
Read full review of CyberArk Identity »
Aakash Chakraborty
IEM Consultant at iC Consult GmbH
I've never dealt with technical support. I'm more of an end user in this case. We rarely have to literally dig down...
Read full review of CyberArk Privileged Access Manager »
Alex Lozikoff
Business Development Manager at Softprom by ERC
The customer service and support could be better. The response time could be better.
Read full review of CyberArk Privileged Access Manager »
Vishnu Ramachandra
Security Engineer at Suraksha
I am not an admirer of the product's technical support team. The product's technical support team doesn't know the...
Read full review of CyberArk Privileged Access Manager »
Fabio Facchinetti
Solution Achitect at Var Group SpA
I don’t deal directly with customer support, but I've heard good things from my colleagues who do. They usually...
Read full review of CyberArk Endpoint Privilege Manager »
Varun_Sahu
Senior Associate at a consultancy
The technical support has been tremendous. They try to resolve the issue as soon as possible, but sometimes I would...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager at a energy/utilities company
In my experience, the quality of support has been inconsistent. Response times seem to correlate with the strength of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Cyber Security Supervisor at a tech company
Technical support is 7/10.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Admin at a tech company
The technical support is good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Senior Engineer at a tech vendor
Customer Service: 9/10 Technical Support: 8/10
Read full review of CyberArk Endpoint Privilege Manager »
Deepak Sahani
Senior Manager, Cyber Security at OPTIV
The tool's support gets worse each year. Support is outsourced to smaller companies, which doesn't work fine. Its...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Engineer
Their technical support is very good. The response time is not too great, although they can respond in a very short...
Read full review of CyberArk Identity »
Anonymous User
SD/Infr Coordinator at a computer software company
I haven't needed any support yet, as it is well documented.
Read full review of CyberArk Privileged Access Manager »
Uchechukwu Ukazu
Tech Support at a tech services company
I found the technical support to be good. They are always available and ready to answer questions and provide support.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Security Architect at a financial services firm
We did not need to contact technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Technology Specialist (Contract role) at a tech services company
Initial call logging can be tedious at times. If you clearly articulate an issue yet are then required to collate...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Security Consultant at a computer software company
CyberArk has a solid community. It's easy to get support and feedback from the forums. However, it can be difficult...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead IMSS at a computer software company
The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Technical Services at a tech services company
Technical support works with customers and partners to resolve issues in a timely way.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Expert at SecurIT
The technical support for our customers is primarily handled by ourselves, with CyberArk technical support to fall...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead at a tech services company
Technical support is quite efficient and they always provide a timely response.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Manager »
Keith Dughi
Network Engineer at CalSTRS
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Manager Engineering at a comms service provider
We are satisfied with the technical support.
Read full review of CyberArk Privileged Access Manager »
Dharmendra Kumar
Manager at a financial services firm
The support team from CyberArk Privileged Access Manager is very good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Owner at a tech consulting company
It can take time before you get a solution. Frequently, we have already solved it ourselves. CyberArk is re-arranging...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Maxwell Essuman.
Country Manager at Platview Technologies
The technical support is good.
Read full review of SentinelOne Singularity Complete »
Mallappa Bagi
Security Analyst at R V college of Engineering
The tech support is really good. We get responses on time, as defined in the SLAs.
Read full review of SentinelOne Singularity Complete »
Jairo Avritchir
Director of Technology and Digital Transformation at Banco Fibra
Technical support is good. When you need help from Microsoft, there is a long list of resources to help understand...
Read full review of SentinelOne Singularity Complete »
Jared Ochieng
Information Technology Security Specialist at infoark
I have not had any issues that I needed to talk to customer support about.
Read full review of SentinelOne Singularity Complete »
Siddharth Pal
Sr DevOps Engineer at a tech company
PingSafe provides excellent technical support. In addition to monthly guidance, we also receive a comprehensive...
Read full review of SentinelOne Singularity Cloud Security »
Mike Bulyk
IT Security Director at Athletic & Therapeutic Institute of Naperville, LLC
SentinelOne has consistently provided excellent support. While there were some initial challenges when we first...
Read full review of SentinelOne Singularity Cloud Security »
Ahmed Elbokhari
IT Security Engineer at Woodward, Inc.
We have used technical support a few times, and they were excellent and very competent.
Read full review of SentinelOne Singularity Complete »
PrathmeshChavan
IT Developer at Team Global Express
The technical support has been satisfactory.
Read full review of SentinelOne Singularity Cloud Security »
Olivier Richard
IT Support Director at Biotrial S.A.S.
We use the SUP team that is provided by the provider of SentinelOne. However, I've never directly dealt with them.
Read full review of SentinelOne Singularity Complete »
Raghvendra Soni
Senior DevOps Engineer at a tech services company
The support team was valuable during the initial stages. PingSafe contacted us every three weeks. They checked our...
Read full review of SentinelOne Singularity Cloud Security »
Laurie Reynolds
Threat and Vulnerability Manager at GBG Plc
My impression of SentinelOne as a strategic security partner is very positive. In terms of support, for a lot of...
Read full review of SentinelOne Singularity Complete »
Jesse McClure
Intern SOC Analyst at a tech services company
I've never contacted technical support.
Read full review of SentinelOne Singularity Cloud Security »
Fatima Nezhadian
Security Analyst at MPAC
Technical support is super helpful.
Read full review of SentinelOne Singularity Complete »
Prateek Parashar.
Cyber Security Administrator at a manufacturing company
The technical support is quick to respond.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Information Risk Analyst at a recreational facilities/services company
Given how fast our industry works, if we could get a response within 24 hours, that would be great. Often, support...
Read full review of SentinelOne Singularity Identity »
GururajDoni
Mssp architect at Morohub
The solution's technical support is knowledgeable.
Read full review of SentinelOne Singularity Identity »
Anonymous User
IT Manager at a construction company
We receive technical support from our partner, so I have no experience with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director - Global Information Security at a manufacturing company
Technical support started off mainly by email, but support is probably the single biggest improvement since we...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Works at a tech vendor
I rate SentinelOne support nine out of 10. Customer service is usually prompt with their responses. They do a great...
Read full review of SentinelOne Singularity Complete »
Christopher Roest
Global IT Security Administrator at a manufacturing company
Technical support is hit or miss. We have worked with some good agents and some less knowledgeable.
Read full review of SentinelOne Singularity Cloud Security »
AmitVerma3
Cloud Engineer at ACC Ltd
The technical support is highly knowledgeable and reliable in security matters. I would rate their support a nine out...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cloud Security Specialist at a insurance company
The technical support is good.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
CISO at a insurance company
Technical support has been excellent so far.
Read full review of SentinelOne Singularity Complete »
Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
Technical support is on point and very good.
Read full review of SentinelOne Singularity Complete »
Prajwal HS
Specialist Information Security at Ujjivan Small Finance Bank
The technical support of the solution is good.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior security consultant at a computer software company
Overall the technical support is good but we sometimes have difficulty getting a hold of them.
Read full review of SentinelOne Singularity Complete »
Mike Valenza
IT manager at a outsourcing company
We pay for Vigilance, which is a 24/7 instant response team. However, if we did not pay for Vigilance and I had a...
Read full review of SentinelOne Singularity Complete »
Rae Jewell
Deputy Chief Information Officer at a computer retailer
The technical support team is probably the fastest in the industry at responding, and they do care when we have to...
Read full review of SentinelOne Singularity Complete »
Mohammad Ali Khan
Director at Pacific Infotech UK ltd
I have not used their technical support. My engineers have used it, and their feedback about the support has been...
Read full review of SentinelOne Singularity Complete »
Rajan Shanbaga
Cloud Architect at Azira
I have interacted with them a couple of times. They have been very helpful. Their speed is pretty good. They are...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 30

Technical Support

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