Compare erwin by Quest vs SAP

AT&T, Bank of America, Chevron, Duke University, ESPN, Fidelity, GE, JP Morgan Chase, KPMG, McGraw Hill, NASA, Pfizer, Royal Bank of Scotland, Teradata, Union Pacific, Vodafone, Wells Fargo.

erwin Data Intelligence by Quest

Oracle, Infosys, GSK, Toyota Motor Sales, HSBC

erwin Data Catalog by Quest

Balfour Beatty Construction, Banco de México, BFSI Canada, CenturyLink, Daktronics

erwin Data Literacy by Quest

NAMM

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Data Hub

Kaeser Kompressoren, HARTMANN

SAP Information Steward

American Water, Graphic Packaging International, OSRAM Licht AG, Maxim Integrated

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

SAP Data Governance

Takisada-Osaka Co. Ltd., The VELUX Group, Asian Paints, AOK Bundesverband, EMC Corporation

Popular Solutions

erwin Data Modeler by Quest

12 reviews

erwin Evolve by Quest

2 reviews

erwin Data Intelligence by Quest

8 reviews

SAP S/4HANA

50 reviews

SAP ERP

31 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

14%

Government

Manufacturing Company

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
We are implementing erwin to streamline data modeling and automate network changes for increased efficiency and...
Read full review of erwin Data Modeler by Quest »
ScottLawson
Director IT Architecture at QAD
We use EA Agile for enterprise architecture, which means that we want to catalog and keep track of all of the...
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
We are using it for metadata management.
Read full review of erwin Data Catalog by Quest »
RickDe Avila
Data Architect at NAMM California
We're a medical company and we have our own source systems that process claims from multiple organizations or health...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Enterprise Architect at a university

Read full review of Corso Agile Enterprise Architecture [EOL] »

Review 1 of 5

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

Customer Service

Alan Xu
Consultant at Beijing Essential Data Tech Co., Ltd
Local support is lacking in the China region. We try to seek support but also have to do our own research to resolve...
Read full review of erwin Data Modeler by Quest »
Jose Mejia
ETL Developer at INGENIERIA 21 SAS
They provide good technical documentation.
Read full review of erwin Evolve by Quest »
Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of erwin Data Intelligence by Quest »
Ahmad AlRjoub
Data Management Consultant at CompTechCo
I rate erwin customer support nine out of 10. We purchased premium support, which is crucial because we have a lot of...
Read full review of erwin Data Intelligence by Quest »
ElbertTarrosa
Enterprise Data Architect at Unionbank Philippines
The technical support team is good. I rate the support an eight out of ten.
Read full review of erwin Data Modeler by Quest »
Asish Sahu
SPM at Infosys
I rate erwin support eight out of 10.
Read full review of erwin Evolve by Quest »
Anonymous User
Data Modeler at a government
The only time I've had to use erwin technical support was when I requested an extension on my trial license. They...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Senior Director at a retailer
In terms of the support that I'm getting, I'm able to get all my requests fulfilled. The only thing that happened was...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve by Quest »
Yasin Tasci
Consultant at Self Employed
The product's technical support is fast.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Chief Consultant at a tech services company
The technical support is satisfactory.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
President & CEO at a tech services company
Customer Service: Historically the Erwin product has been primarily sold through channels so we've had little...
Read full review of erwin Evolve by Quest »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
Anonymous User
Project Coordinator at a computer software company
We used their Premier Support and had weekly meetings with them to go over any tickets. There were two people...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Global Enterprise Architect and Catalogue of Business Solutions Manager at a recruiting/HR firm
There is the willingness to really support the customer. However, it can be improved to become more efficient....
Read full review of erwin Evolve by Quest »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve by Quest »
Manoj Narayanan
Practice Director - Digital & Analytics Practice at HCL Technologies
We are Alliance partners, so whenever we go to clients and there are specific instances where we lack thorough...
Read full review of erwin Data Intelligence by Quest »
Ruby Perle
Senior Data Architect at a financial services firm
Their tech support is adequate. It's easy to elevate an issue if I run into support personnel who aren't capable of...
Read full review of erwin Data Modeler by Quest »
Mike Matthews
IT Specialist at a government
Their support was excellent. Typically it has to do with going through the upgrade process. If we have an issue,...
Read full review of erwin Data Modeler by Quest »
Santosh K Dash
Solution Lead at a tech company
Customer Service: Very good. Technical Support: Excellent.
Read full review of erwin Evolve by Quest »
Anonymous User
Works at a insurance company
erwin's technical support was great. They got right back to us when we had any questions.
Read full review of erwin Data Intelligence by Quest »
Pam Rivera
Independent Consultant at a tech consulting company
Over a period of five or 10 years, the few times I've had to go all the way through to erwin, I talked to the same...
Read full review of erwin Data Modeler by Quest »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I use their technical support all the time. Sometimes it's just to ask them — because it's such a rich tool, they...
Read full review of erwin Data Modeler by Quest »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I haven't interfaced with anybody who is just an EDGE team member. I will say the sales and the installation teams...
Read full review of erwin Data Intelligence by Quest »
Gena Nelson
Enterprise Data Architect at a energy/utilities company
I would rate erwin's technical support at seven out of 10. One of the reasons is that it's inconsistent. Sometimes we...
Read full review of erwin Data Modeler by Quest »
RickDe Avila
Data Architect at NAMM California
Their helpdesk ticket itself is pretty great. The team of people, whether it's Tammy or Susan or a few others that my...
Read full review of erwin Data Intelligence by Quest »
Maximilian Te
Business Intelligence BA at a insurance company
The technical support is good. When erwin took over this product from the previous company, the support improved. The...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Delivery Director at a computer software company
The response time for technical support is slow.
Read full review of erwin Data Intelligence by Quest »

Review 1 of 30

Natra Vijaya
Sr. Solution Manager Consultant at Sfource AG
The technical support is good and they were very helpful.
Read full review of SAP HANA »
SandeepKumar7
Head - Shared Service Operations and HR Systems at a pharma/biotech company
On a scale of 1 to 5, I would give technical support a 4.
Read full review of SAP SuccessFactors »
Chakrapani Mishra
Practice Head at Arete Global
The customer service and support were good. However, there were some tickets in 2020 that were important to be...
Read full review of SAP Business ByDesign »
Kiran Singh
Director Sales at Rialtes
The solution's technical support is slow. I would say that when working with SAP, one has to be very patient. You...
Read full review of SAP BW4HANA »
PradeepKumar22
Data Governance Lead at Centrient
The solution's technical support is quite good.
Read full review of SAP Master Data Governance »
Shylaraj AK
Senior Architect at a construction company
The SAP S/4HANA technical support is mainly with the service provider. When you deploy SAP, you have different...
Read full review of SAP S/4HANA »
Cornelia MBA
Director - IT Finance/SAP Business One at NQ
Technical support is only an online chat option. They need a phone number to talk to someone and they need to...
Read full review of SAP Analytics Cloud »
Anonymous User
Partner & SAP Netweaver Solution Architect at a tech services company
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we...
Read full review of SAP Process Orchestration »
Andray Sander
Mobile Application Developer at Guru.com
The customer service team is available on emails, telephone, and live chat. They are very responsive to our questions...
Read full review of SAP CRM »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »
Deepak Dalvi
Manager at Mahindra & Mahindra
We have a great contract with SAP, so we have no challenges getting technical support. We know that SAP technical...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Sr software Engineer at a tech services company
5/10 - SAP response is very poor for this product.
Read full review of Sybase Afaria [EOL] »
Anonymous User
Senior Principal IT Architect -- MDM Architecture at a healthcare company
We have somebody internally who supports the platform. We have client licensing, so if there is an issue then we can...
Read full review of SAP PowerDesigner »
Thomas Kuhn
Head of CoE Process Management at a healthcare company
The technical support is excellent!
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior Manager - BI Head
Customer Service: * SAP BO/BI - Below average * Tableau - Good * IBM Cognos - Average * MS BI - Average * Pentaho -...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Terry Jones
President at I2R, Inc.
I have had no direct hands-on contact with the technical support other than what they provide online. I find what...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Senior Consultant
I would rate the technical support at 8/10, as it is good but expensive.
Read full review of SAP Business Suite »
Anonymous User
Manager of Government and Data Quality at a financial services firm
The support is good and is available 24/7.
Read full review of SAP HANA »
Anonymous User
Senior SAP HCM Lead Consultant at a tech services company
Technical support is 8/10.
Read full review of SAP HCM »
Anonymous User
Microstrategy Developer Specialist at a tech services company
Out of 5, I would give SAP Data Services technical support a 4.5. The technical support from SAP was quick and...
Read full review of SAP Data Services »
VaishnavBsa
Sr Advisory Technical Specialist at IBM
I find the technical support for SAP HANA pretty good because if you have any issues, the team responds to you very...
Read full review of SAP HANA »
SEAN Justine
Works
Technical support could be improved. It comes with an additional cost.
Read full review of SAP ERP »
Anonymous User
Senior SAP Technical Consultant at TEKHQS
I am a technical consultant. I communicate with our customers and note their requirements for implementing the product.
Read full review of SAP Integration Suite »
Rmegio Lawag
Technical Department Manager at Direcbusiness Technologies, Inc.
We have not really received any technical support from SAP HANA. I think that's also one thing that maybe SAP would...
Read full review of SAP HANA »
Anonymous User
Delivery Head, Emergys India at a computer software company
The support from SAP Business One is helpful. I rate the support of SAP Business One a nine out of ten.
Read full review of SAP Business One »
Anonymous User
CEO at a tech services company
We have had occasion to make use of technical support, although its level varies according to the locale of SAP's...
Read full review of SAP HANA »
Jose Angel Jasso
Center of Excellence H2r Head at Iconn
With the premium service of SAP, customer service is top-notch. Issues are resolved quickly, and the support team is...
Read full review of SAP SuccessFactors »
DiaaHussein
Digital Transformation Director at a tech services company
We had an issue with localization, there is some sort of localization for S/4HANA for a specific country. We did not...
Read full review of SAP S/4HANA »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira »

Review 1 of 30

Technical Support

No Data Available

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