Customer Service: The level of service has been satisfactory for now, since we can access information from both SAP and experienced partners in different ways. Technical Support: SAP has a number of good technical support systems that come from different conduits. This starts with the product documentation that comes with the application as well as the different support plans. They have a support portal with a knowledge base and trial applications, and this is where users can log incidents and interact with vast information that is contained therein. There is also a chat, call, and email section that can be used for direct support.