Compare F5 vs Okta

Based on 358 reviews.

Okta

Based on 79 reviews.

Latest Research

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM) vs. Okta Workforce Identity

January 2025

Okta Workforce Identity vs. F5 BIG-IP Access Policy Manager (APM)

Updated: January 2025

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM) vs. Okta Workforce Identity

January 2025

F5 BIG-IP Access Policy Manager (APM) vs. Okta Workforce Identity

Updated: January 2025

Overview

F5 Networks, Inc. is a multinational American company which specializes in Application Delivery Networking technology that optimizes the delivery of network-based applications and the security, performance, availability of servers, data storage devices, and other network resources. F5 is headquartered in Seattle, Washington and has development, manufacturing, and sales/marketing offices worldwide. F5 originally manufactured and sold some of the industry's first load balancing products. In 2010 and 2011, F5 Networks was on Fortune's list of 100 Fastest-Growing Companies worldwide.

Information Not Available

Sample Customers

F5 BIG-IP Access Policy Manager (APM)

City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office

Okta Workforce Identity

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Popular Solutions

F5 BIG-IP Local Traffic Manager (LTM)

19 reviews

F5 Advanced WAF

21 reviews

NGINX Plus

14 reviews

Okta Workforce Identity

24 reviews

Okta Customer Identity

5 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Government

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ritesh-Bakhru
Major Account Manager at Check Point Software
I am a reseller. A lot of customers use this solution on cloud and on-premises. Typically, people use NGINX to build...
Read full review of NGINX Plus »
Ossama ElGedawy
IT Security Senior Manager at a educational organization
I am hosting about twenty applications. They are behind F5, Volterra.
Read full review of F5 Volterra »
Balagopal Kaimal
Co-Founder and CTO at Cyber-CP Ltd
We are using this product for a major airline whose traffic is routed via F5 Silverline Web Application Firewall. All...
Read full review of F5 Silverline Managed Services »
Ishan Shah
Senior Network Engineer at a financial services firm
We primarily use it to create WAFs and wide IP (virtual server) configurations. Additionally, we leverage Global...
Read full review of F5 BIG-IP Access Policy Manager (APM) »
Hillary-Ugwuanyi
Freelancer at Freelance
Recent progress in F5 Advanced WAF's cloud technology has broadened the use cases for web application firewalls...
Read full review of F5 Advanced WAF »

Review 1 of 5

Tor Nordhagen
Executive Director at Semaphore
I work for one of Norway's largest employers with 50,000 employees. This is Norway's largest retail chain and we use...
Read full review of Okta Workforce Identity »
Gabe Sterritt
Information Technology System Administrator at General Assembly
I have implemented a number of applications as far as accessing them through their IDPs. And they're an identity...
Read full review of Okta Customer Identity »

Review 1 of 2

Customer Service

Nirav_Shah
Technical Solutions Architect at MindTree
The technical support is very poor. They do not deliver on their SLAs, and even when we escalate the issue, we do not...
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
Rifqi Pratama Nugraha
Assistant Manager Application Security Team at a financial services firm
We have a local partner for technical support in Indonesia and they have been good.
Read full review of F5 Silverline Managed Services »
Abdelmeguid Hamdy
Technical Director at Cascade Solutions
NGINX Plus' technical support is good.
Read full review of NGINX Plus »
Rifqi Pratama Nugraha
Assistant Manager Application Security Team at a financial services firm
I don't have any experience with technical support directly from the company. I've only dealt with local support, and...
Read full review of F5 Silverline Managed Services »
Mahmoud-Yassin
Head of IT Infrastructure and Security Operations at United Arab Bank
The technical support is very good.
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
YUSUF TAIWO
Founder roverupgrades.com.ng at 22 TEAM RESOURCES LIMITED
The technical support is good. I would rate it as a seven out of ten.
Read full review of F5 Advanced WAF »
Roni Wijaya
Vice President of It Operations at a computer software company
The solution's technical support is good in some areas. Although, it could be faster.
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
NitinSharma7
Senior Network Specialist at Intuitive Technology Partners
F5 BIG-IP DNS is excellent. Whenever we encounter any issues and reach out to their support, they are always ready to...
Read full review of F5 BIG-IP DNS »
Nikolay Dimitrov
Cyber Security Engineer at Paysafe / IBM
The technical support is good for a complex product like F5 BIG-IP Virtual Edition.
Read full review of F5 BIG-IP Virtual Edition »
Nikolay Dimitrov
Cyber Security Engineer at Paysafe / IBM
I rate the solution’s customer support seven and a half out of ten.
Read full review of F5 BIG-IQ »
AhmedYoussef1
Network Security Consultant at Westcon-Comstor
The support from F5 BIG-IP LTM is good.
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
Tomaz Sobczak
Security System Engineer at Ascomp S.A.
It's good support. In some cases, it's fast and helpful, but in others, it's slow and requires escalation. Overall,...
Read full review of NGINX App Protect »
RafaelTorres
Founder at Torres & Torres Tech
My impression of the support team is mixed; sometimes good, sometimes bad. For example, when I raised a ticket for an...
Read full review of F5 BIG-IP Virtual Edition »
Skyler Cain
Software Development Manager at Rent Dynamics
It's hard for me to evaluate their technical support because I've only had one issue and it was just a question on...
Read full review of Threat Stack Cloud Security Platform [EOL] »
Sukkarin Ruensukont
Information Security Engineer at a computer software company
The experience I had with the technical support was good.
Read full review of NGINX App Protect »
Anonymous User
Technical Product Manager at a tech services company
The solution's technical support is beautiful.
Read full review of F5 Silverline Managed Services »
Anonymous User
Solution Architect/Application Administrator at a energy/utilities company
Customer Service: I usually go via the online support, which is very good. Technical Support: They have been very...
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
Artem Mikryukov
System Engeneer at CROC
If I am not mistaken, I don't have any support cases.
Read full review of F5 BIG-IP DNS »
Anonymous User
Lead Network Engineer at a financial services firm
The support of F-5 is fine. In comparison with Citrix, F-5 technical support is much better.
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
Anonymous User
Head Of Information Security at a financial services firm
Customer support is helpful, and they respond fast.
Read full review of NGINX App Protect »
Anonymous User
Lead Regional Engineer at a non-tech company
The support from F5 Silverline Managed Services is very good. They are helpful and responsive. I rate the support...
Read full review of F5 Silverline Managed Services »
Anonymous User
IT Manager at a tech vendor
I have never used technical support directly. I use F5 through integration services and there were a few times they...
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
Effort Moyo
Technical Services Manager at ProComm technologies
F5 technical support is quite good and they follow up if there are any issues. F5 support is available even before...
Read full review of F5 BIG-IP DNS »
Anonymous User
Director of Security at Eventbrite
The technical support is excellent. We email them very frequently. I don't what they would call this level of...
Read full review of Threat Stack Cloud Security Platform [EOL] »
Anonymous User
CEO at a government
I've never dealt with F5's technical support as our support is handled by a partner. I wouldn't be able to speak to...
Read full review of F5 BIG-IQ »
Anonymous User
Engineer at a non-profit
I've been able to work with technical support in the past and I have had positive experiences. When we have issues,...
Read full review of F5 BIG-IP Access Policy Manager (APM) »
Priyesh MP
Solution Architect at Softcell Technologies Limited
In my experience, I have received excellent support from F5 for any technical issues that I or my customers have...
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
AhmedMansour
Design & Delivery Senior Network Security Architect at Qiddiya Investment Company
Sometimes tech support can be slow. They take more time assigning engineers to complex issues, however, they resolve...
Read full review of F5 Silverline Managed Services »
Anonymous User
Assistant Vice President at Nagarro
F5 tech support is helpful. I would rate the technical support with an eight out of 10.
Read full review of F5 BIG-IP Local Traffic Manager (LTM) »
ERICO LIMA SCHUCH
Owner at Els
Technical support is very good. I have used it only once and it is great. I would rate it a ten out of ten.
Read full review of NGINX Plus »

Review 1 of 30

SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
Read full review of Okta Workforce Identity »
Rama NagaSusarla
Senior Director - Principal Architect at a computer software company
There was one minor hiccup with technical support, but other than that, the support has been pretty good. I would...
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
I have been in touch with the technical support from Okta and they are very good. They answered my questions quickly...
Read full review of Okta Customer Identity »
Upendar G
Senior Consultant at Wipro Limited
We have a strong internal support system including application support, data center, and IDM teams. However, direct...
Read full review of Okta Customer Identity »
GOMS R
Head Presales at Valuepoint Systems
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
Read full review of Okta Workforce Identity »
Mahesh-Subramanian
Vice President at Chargebacks911
The support was very good.
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
Read full review of Okta Customer Identity »
Miguel Purizaca
IT Manager at EGP
The technical support services are good. They respond to the queries immediately.
Read full review of Okta Workforce Identity »
Oscar Iván Mejía
Database and Systems Manager of the IT department at Humanitree
Technical support is excellent. They are helpful and responsive.
Read full review of Okta Workforce Identity »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Workforce Identity »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Workforce Identity »
Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Workforce Identity »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Customer Identity »
Anonymous User
Manager IAM at a computer software company
As premium customers, we have the opportunity to schedule calls directly with Okta's expert team members for...
Read full review of Okta Workforce Identity »
Anonymous User
Security Solutions Engineer at a tech services company
Okta Workforce Identity could improve the support system, they are too slow.
Read full review of Okta Workforce Identity »
Alexis Tran
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Workforce Identity »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
The technical support is good, we have always had an effective response.
Read full review of Okta Workforce Identity »
Thiago Lopes
Information Security Manager at a tech services company
I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or...
Read full review of Okta Workforce Identity »
Joseph Chandrasekaram
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Customer Identity »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Workforce Identity »
Esteban Quinones
Manager, Identity Management Services at Verisk Analytics
They work really well.
Read full review of Okta Workforce Identity »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Customer Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Customer Identity »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Workforce Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Workforce Identity »
Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
Read full review of Okta Workforce Identity »
Anonymous User
Senior IT Operations / Network Administrator at a transportation company
The solution’s customer support is fast, reliable, and helpful.
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Workforce Identity »

Review 1 of 30

Technical Support

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