Service and Support
Okta Customer Identity's customer service receives high praise for quick and efficient responses, even for free/demo accounts. Users appreciate having customer success managers and access to necessary resources. While some note initial responsiveness varies, escalation helps improve engagement. Quality interactions are highlighted, with multiple communication options available. Despite some relying on internal support, Okta's technical assistance and an extensive knowledge base are valued. Ratings are generally high, with scores ranging from eight to ten.
Deployment
Users found Okta Customer Identity's initial setup mostly straightforward, often describing it as easy. Some experienced complexities due to integration with existing systems or specific organizational structures. While administrators noted a few additional tasks, end-users found setup simple. Technical teams appreciated the ease of configuration and deployment, aided by online guidance. Timescales varied, with implementations taking from hours to months, depending on user volume and integration needs. Generally, satisfaction was high regarding ease of use.
Scalability
Okta Customer Identity is reported to be highly scalable with no significant issues. Users mention ease of integration in cloud environments, supporting thousands of users, and handling cross-domain functionality. Companies with varying numbers of users utilize it effectively. Some find challenges in integrating diverse applications, but it generally handles user privileges and data efficiently. Payment models accommodate scalability needs, indicating robust architecture. Its crucial role in authentication highlights its reliability in large and varied environments.
Stability
Many users find Okta Customer Identity stable, highlighting its reliability and lack of crashes. Some note occasional minor issues requiring support but are impressed by its consistent performance. Frequent outages are rare, with most disruptions quickly resolved. Users typically give high ratings for its dependability, often citing nearly perfect uptime. Some difficulties arise with minor resistance from users, yet Okta Customer Identity effectively manages identity signals, securing a steady reputation for stability.