We are using Okta for authentication. It provides identity. We are using it as an identity provider. Single sign-on is the primary use case here. We use it for our customers and our employees.
Principle Product Manager at a tech vendor with 5,001-10,000 employees
Easy to set up, reliable, and offers an easy single sign-on
Pros and Cons
- "It is very seamless."
- "In the future, we'd like to see the product implement more security features, like, for example, zero-trust."
What is our primary use case?
What is most valuable?
I'm using it as a single sign-on. Pretty much it is solving my purpose of having to not remember so many passwords.
It is very seamless. You have access to ten different apps, which are hosted on-premise or in the cloud. A single sign-on really helps me to make things faster.
It s easy to set up.
What needs improvement?
The solution works well. I can't speak to any areas of improvement.
In the future, we'd like to see the product implement more security features, like, for example, zero-trust.
For how long have I used the solution?
We've been using the solution for the last three years.
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Okta Customer Identity
October 2024
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What do I think about the stability of the solution?
The product is very stable. There are no bugs or glitches and it doesn't crash or freeze. it's reliable.
What do I think about the scalability of the solution?
It's a cloud service, so you pay for the license and you will get that level of entitlement. Scaling is never a problem. Just you need to pay for the extra subscription. That's all.
We have 8,000 employees that use the product currently.
It's been used quite regularly, especially during the pandemic when many people had to work from home.
Which solution did I use previously and why did I switch?
I have not used any other solution, although I do know there are many other players in the space.
How was the initial setup?
It's a cloud service. The setup is just a touch of a button. It's very easy for an end-user to use it. For administrators, there might be a few other things they need to carry out, however, for end-users, it's just a touch of a button. Nothing is needed from the installation perspective.
I'd rate the solution four out of five in terms of ease of setup.
What's my experience with pricing, setup cost, and licensing?
I'm not involved in the procurement and I'm not maintaining it, therefore, I am not really sure about the cost.
What other advice do I have?
I'm just a user, just an employee who is using this identity provider, and it is completely managed by our administrators.
I'd recommend the solution to other users.
I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Specialist at a tech company with 10,001+ employees
Provides easy-to-use self-service password reset as well as SSO and MFA
What is our primary use case?
We use Okta for single sign-on (SSO) of multiple applications, access management, and multi-factor authentication (MFA).
How has it helped my organization?
Prior to implementing Okta for our environment, we had our users (15,000-plus) contact the Service Desk to reset their passwords if forgotten or they were locked out. Even though we had a self-service password reset solution in place, it was not user-friendly and effective. Particularly, in the case of a lockout, you could not log in to the computer to use the self-service solution and had no other option than to call the Service Desk team.
However, once we implemented the self-service password reset (SSPR) through Okta, we directed the users to use it themselves and everyone found it easy. Also, Okta, being a cloud-based web solution, you can log in from anywhere, anytime with a device that has internet access. It became a simple process and, obviously, the number of calls to the Service Desk came down drastically, reducing our man-hours and cutting costs. This was a big money saver, which was much appreciated by our clients.
What is most valuable?
The Single Sign-On and MFA features are most valuable.
What needs improvement?
The Identity Management part can be improved a bit.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case they are very fast to respond and their support options are excellent.
Which solution did I use previously and why did I switch?
CA SiteMinder. Our client decided to switch to a cloud-based IAM solution instead of an on-prem solution.
How was the initial setup?
Setup is not at all complicated. It is as simple as watching the instruction videos for setup and then doing it yourself.
What's my experience with pricing, setup cost, and licensing?
Pricing might be high, but it comes down when the number of people using the product goes up. Check Okta's website for exact pricing or contact their sales team for exact figures.
Which other solutions did I evaluate?
We did evaluate SailPoint, SecureAuth, and ForgeRock and finally decided to go with Okta because of its user-friendly environment, high stability, and ease of implementation.
What other advice do I have?
If you are not concerned by the cost and are looking for a secure IAM solution with great stability and excellent support, then go for it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Okta Customer Identity
October 2024
Learn what your peers think about Okta Customer Identity. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
Senior Associate Software Engineer at Simeio
User-friendly, responsive support, and plenty of documentation
Pros and Cons
- "The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."
- "There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
What is our primary use case?
We are using Okta Customer Identity for single sign-on. For example, if there is an organization that wants to have a user use one credential, user name, and password, and log into multiple applications. Then in that case you can use the Okta Customer Identity single sign-on tool.
What is most valuable?
The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly.
What needs improvement?
There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity.
For how long have I used the solution?
I have been using Okta Customer Identity for approximately two years.
What do I think about the stability of the solution?
Okta Customer Identity is stable.
What do I think about the scalability of the solution?
I have found Okta Customer Identity to be scalable.
We have many people using this solution.
How are customer service and support?
The technical support of Okta Customer Identity is very prompt in responding.
How was the initial setup?
The initial setup of Okta Customer Identity is easy. Once we have the application registered we can use it. It does not take long.
What about the implementation team?
Our solution team implements the solution and since it is a SaaS solution it is simple.
What's my experience with pricing, setup cost, and licensing?
Okta Customer Identity is not an expensive solution.
What other advice do I have?
I would recommend this solution to others.
I rate Okta Customer Identity an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Security Architect South Europe at a tech services company with 10,001+ employees
Good access management that includes passwordless biometric support
Pros and Cons
- "The most valuable feature of this solution for most customers is access management."
- "This solution would be improved by adding biometrics features."
What is our primary use case?
The primary use case of this solution is for access management, multi-integration, and passwordless access.
What is most valuable?
The most valuable feature of this solution for most customers is access management.
There are also some different views on Biometrics.
What needs improvement?
This solution would be improved by adding more biometrics features. One example is Cyberside Biometrics.
The technical support is good but needs to improve in their response time.
In the next release, I would like to see biometrics, multi-factor authentication, and to rely more on the mobile or something different on CyberSide.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the scalability of the solution?
Normally we deploy it on public Cloud, so it should be scalable.
I have been told that it's quite easy to integrate on Cloud. The scalability then depends on the third-party Cloud provider.
Our latest customers have over two hundred thousand users in a medium-sized company.
How are customer service and technical support?
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to reach and to get them involved.
How was the initial setup?
I was not a part of the initial setup, but the feedback that I received was that the initial setup was quite straightforward.
What about the implementation team?
Normally we do the implementation ourselves. We are one of the largest integrators worldwide.
What other advice do I have?
My advice to others is to be aware of their current infrastructure.
The integration points have to be very clear to the customer to facilitate the main integration. Otherwise, it makes things very complex.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Okta Product Manager at a security firm with 11-50 employees
Many vital functions, stable, and priced well
Pros and Cons
- "I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
- "All of the governance functionality and privileged account management could be improved."
What is our primary use case?
The main use for the solution is for security. It can provide multifactor authentication to allow more security when accessing server applications or different types of services.
What is most valuable?
I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers.
What needs improvement?
All of the governance functionality and privileged account management could be improved.
For how long have I used the solution?
I have been using the solution for approximately six months.
What do I think about the stability of the solution?
The stability of the solution is great.
What do I think about the scalability of the solution?
There are approximately 50 people using the solution in my company.
How are customer service and technical support?
We have been satisfied with the support for this solution.
How was the initial setup?
I have heard my technical team say the installation is easy.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair for what it offers.
What other advice do I have?
I would recommend this solution.
I rate Okta Customer Identity a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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