Okta Customer Identity Reviews

We are using this solution for access management and user provisioning. We are also using it for user and group synchronization and as a password for authentication.

The pass-through authentication is very useful. You don't have to set up another ADFS. Instead, you can just authenticate your resources for services from the cloud to AD on-premises through the pass-through authentication. There is no password hash saved on the cloud, which is the part that I like the most.

The functioning of Azure AD Connect for both user and group synchronization is very smooth.

I would like to see the provisioning simplified. When it comes to certain tasks, such as where it is activated on-premises, Azure AD is simpler than Okta.

SSO functionality needs better client support.

I have been working with Okta Customer Identity for two years.

We have had no issues with respect to stability.

The scalability is good.

I have been in touch with the technical support from Okta and they are very good. They answered my questions quickly and supported me very well.

The initial setup is straightforward.

Once we started, we received help from the Microsoft team and it was really good. We were able to complete the installation easily.

I would rate this solution a nine out of ten.

We are using Okta for authentication. It provides identity. We are using it as an identity provider. Single sign-on is the primary use case here. We use it for our customers and our employees.

I'm using it as a single sign-on. Pretty much it is solving my purpose of having to not remember so many passwords. 

It is very seamless. You have access to ten different apps, which are hosted on-premise or in the cloud. A single sign-on really helps me to make things faster.

It s easy to set up.

The solution works well. I can't speak to any areas of improvement. 

In the future, we'd like to see the product implement more security features, like, for example, zero-trust.

We've been using the solution for the last three years. 

The product is very stable. There are no bugs or glitches and it doesn't crash or freeze. it's reliable.

It's a cloud service, so you pay for the license and you will get that level of entitlement. Scaling is never a problem. Just you need to pay for the extra subscription. That's all. 

We have 8,000 employees that use the product currently. 

It's been used quite regularly, especially during the pandemic when many people had to work from home. 

I have not used any other solution, although I do know there are many other players in the space. 

It's a cloud service. The setup is just a touch of a button. It's very easy for an end-user to use it. For administrators, there might be a few other things they need to carry out, however, for end-users, it's just a touch of a button. Nothing is needed from the installation perspective.

I'd rate the solution four out of five in terms of ease of setup.

I'm not involved in the procurement and I'm not maintaining it, therefore, I am not really sure about the cost.

I'm just a user, just an employee who is using this identity provider, and it is completely managed by our administrators.

I'd recommend the solution to other users. 

I would rate the solution eight out of ten.

We use Okta for single sign-on (SSO) of multiple applications, access management, and multi-factor authentication (MFA).

Prior to implementing Okta for our environment, we had our users (15,000-plus) contact the Service Desk to reset their passwords if forgotten or they were locked out. Even though we had a self-service password reset solution in place, it was not user-friendly and effective. Particularly, in the case of a lockout, you could not log in to the computer to use the self-service solution and had no other option than to call the Service Desk team.

However, once we implemented the self-service password reset (SSPR) through Okta, we directed the users to use it themselves and everyone found it easy. Also, Okta, being a cloud-based web solution, you can log in from anywhere, anytime with a device that has internet access. It became a simple process and, obviously, the number of calls to the Service Desk came down drastically, reducing our man-hours and cutting costs. This was a big money saver, which was much appreciated by our clients.

The Single Sign-On and MFA features are most valuable.

The Identity Management part can be improved a bit.

No issues with stability.

No issues with scalability.

I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case they are very fast to respond and their support options are excellent.

CA SiteMinder. Our client decided to switch to a cloud-based IAM solution instead of an on-prem solution.

Setup is not at all complicated. It is as simple as watching the instruction videos for setup and then doing it yourself.

Pricing might be high, but it comes down when the number of people using the product goes up. Check Okta's website for exact pricing or contact their sales team for exact figures.

We did evaluate SailPoint, SecureAuth, and ForgeRock and finally decided to go with Okta because of its user-friendly environment, high stability, and ease of implementation.

If you are not concerned by the cost and are looking for a secure IAM solution with great stability and excellent support, then go for it.

We are using Okta Customer Identity for single sign-on. For example, if there is an organization that wants to have a user use one credential, user name, and password, and log into multiple applications. Then in that case you can use the Okta Customer Identity single sign-on tool.

The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly.

There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity.

I have been using Okta Customer Identity for approximately two years.

Okta Customer Identity is stable.

I have found Okta Customer Identity to be scalable.

We have many people using this solution.

The technical support of Okta Customer Identity is very prompt in responding.

The initial setup of Okta Customer Identity is easy. Once we have the application registered we can use it. It does not take long.

Our solution team implements the solution and since it is a SaaS solution it is simple.

Okta Customer Identity is not an expensive solution.

I would recommend this solution to others.

I rate Okta Customer Identity an eight out of ten.

The primary use case of this solution is for access management, multi-integration, and passwordless access.

The most valuable feature of this solution for most customers is access management.

There are also some different views on Biometrics.

This solution would be improved by adding more biometrics features. One example is Cyberside Biometrics.

The technical support is good but needs to improve in their response time.

In the next release, I would like to see biometrics, multi-factor authentication, and to rely more on the mobile or something different on CyberSide.

I have been using this solution for one year.

Normally we deploy it on public Cloud, so it should be scalable.

I have been told that it's quite easy to integrate on Cloud. The scalability then depends on the third-party Cloud provider.

Our latest customers have over two hundred thousand users in a medium-sized company.

The technical support is good but not very responsive regarding my needs in getting details. They are difficult to reach and to get them involved.

I was not a part of the initial setup, but the feedback that I received was that the initial setup was quite straightforward.

Normally we do the implementation ourselves. We are one of the largest integrators worldwide.

My advice to others is to be aware of their current infrastructure.

The integration points have to be very clear to the customer to facilitate the main integration. Otherwise, it makes things very complex.

I would rate this solution an eight out of ten.

The main use for the solution is for security. It can provide multifactor authentication to allow more security when accessing server applications or different types of services.

I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers.

All of the governance functionality and privileged account management could be improved.

I have been using the solution for approximately six months.

The stability of the solution is great.

There are approximately 50 people using the solution in my company.

We have been satisfied with the support for this solution.

I have heard my technical team say the installation is easy.

The price of the solution is fair for what it offers.

I would recommend this solution.

I rate Okta Customer Identity a nine out of ten.