Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
Okta Customer Identity excels with access management, Single Sign-On, and robust multifactor authentication, ensuring security with no password hashes saved on the cloud. However, it faces challenges with directory integrations and verification code difficulties. While praised for workflow automation, improvements could include biometrics features and simpler provisioning and governance. Users seek enhancements like zero-trust security. Despite limitations, it remains a strong identity management option with room for future development.