Okta Customer Identity vs Ping Identity Platform comparison

Okta Customer Identity vs. Ping Identity Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

5th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (4th), Authentication Systems (6th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (4th), Directory Servers (1st)

Mindshare comparison

As of March 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 7.2%, down from 8.6% compared to the previous year. The mindshare of Ping Identity Platform is 11.0%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

Upendar G

Senior Consultant at Wipro Limited

Leverage reliable server management for seamless identity operations

There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-based ones. Additionally, extending idle session times from ten milliseconds to at least forty-five seconds would be beneficial. It is also suggested that patches be applied annually rather than quarterly.

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Dilip Reddy

Ping Engineer at Equitable

Easy to use but requires improvements in the area of stability

In my company, we have worked on authorization, and I know that there are different types of grants. We have worked on the authorization code, client credentials, and ROPC grant. There are two types of tokens, like the JWT token and internally managed reference tokens. JWT tokens are useful for finding information related to the claim requests. Internally managed reference tokens are useful for dealing with visual data and information. For the clients to fit the user information, they need to do additional work to fit all the user info into the site, which is to define and validate the token issue and provide the request for VPNs. I worked on the key differences between the authorization code and implicit grant. In the authorization code type, you will have the authorization code issued initially to the client, and the client has to exchange it with the authorization server, like using a DAC channel to get the access token. In implicit grants, tokens are issued right away if the application is a single-page application. We can either use the authorization code or an implicit grant.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."

"The solution has great multifactor authentication."

"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."

"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."

"It is very seamless."

"There is no password hash saved on the cloud, which is the part that I like the most."

"We can integrate two-factor authentication with the applications."

More Okta Customer Identity pros

"This is a user-friendly solution."

"The solution has a smooth and configurable user interface for single sign-on capabilities."

"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."

"From a security perspective, I highly value the product's biometric authentication methods such as FIDO, FaceID, YubiKey, and the mobile app."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"People use the solution to secure their applications and authenticate particular processes."

"We use the product to run different reports."

"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."

More Ping Identity Platform pros

Cons

"The initial setup could be easier to do."

"I would like to see the provisioning simplified."

"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."

"Users sometimes have difficulty getting verification codes."

"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."

"This solution would be improved by adding biometrics features."

"The product must be provided for free."

"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."

More Okta Customer Identity cons

"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."

"We can choose a drop-down to search for which certificate we have to create, which is difficult."

"One significant challenge was ensuring smooth user migration during system upgrades in Ping."

"PingAccess can only have one token provider, and you cannot enable two different token providers simultaneously."

"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."

"We have encountered instances where it is not easy to do authentication."

"The management console needs to be improved. PingID should revise it."

"They could use some bio-certification. It's just more user-friendly and more convenient than entering the one time passes. That would be an improvement."

More Ping Identity Platform cons

Pricing and Cost Advice

"Pricing might be high, but it comes down when the number of people using the product goes up."

"The price of the solution is fair for what it offers."

"Okta's pricing is right where it needs to be and right in the middle of the market."

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

"Okta Customer Identity is not an expensive solution."

"The solution is really expensive."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"The tool is quite affordable."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"Ping Identity Platform is not very expensive."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"The product is costly."

"Ping Identity Platform is not an expensive solution."

"PingID's pricing is pretty competitive."

More Ping Identity Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

14%

Healthcare Company

Government

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

What is your experience regarding pricing and costs for Okta Customer Identity?

The pricing for Okta Customer Identity is very economical. It is much cheaper compared to Oracle Access Manager, and the company focuses on internal training to mitigate additional certification co...

What needs improvement with Okta Customer Identity?

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

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Product Reports

Okta Customer Identity

Download Okta Customer Identity product report

Ping Identity Platform

Download Ping Identity Platform product report

Also Known As

No data available

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Okta Customer Identity vs. Ping Identity Platform