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Okta Customer Identity vs Ping Identity Platform comparison

Okta and Ping Identity are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #4 with an average rating of 8.8, while Ping Identity is ranked #2 with an average rating of 8.2. Okta holds a 7.3% mindshare in CIaA, compared to Ping Identity’s 11.3% mindshare. Additionally, 100% of Okta users are willing to recommend the solution, compared to 100% of Ping Identity users who would recommend it.
Okta Customer Identity
Read 16 Okta Customer Identity reviews
  • 778 Views
  • 564 Comparison Views
100% willing to recommend
Ping Identity Platform
Read 28 Ping Identity Platform reviews
  • 1,173 Views
  • 858 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and Okta Customer Identity compete in the identity and access management market. Okta Customer Identity often seems superior due to its comprehensive features that users perceive as worth the price.

Features: Ping Identity Platform is distinguished by its robust security protocols, flexible integration options, and effective multifactor authentication. Okta Customer Identity offers comprehensive identity management, seamless integration with diverse platforms, and efficient scalability.

Room for Improvement: Ping Identity Platform could enhance its user interface and ease of use while also improving support for complex integrations. Okta Customer Identity could improve its initial cost structure and offer more customization for specific enterprise needs, as well as enhance its support for legacy systems.

Ease of Deployment and Customer Service: Ping Identity Platform provides a customizable deployment model with responsive service support. Okta Customer Identity is noted for its straightforward deployment process and efficient customer support, facilitating a smoother onboarding experience.

Pricing and ROI: Ping Identity Platform offers competitive setup costs and reasonable ROI for businesses focusing on customization and security. Okta is perceived to offer better ROI despite higher initial costs, owing to its comprehensive feature set suited to complex identity management needs.

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To learn more, read our detailed Okta Customer Identity vs. Ping Identity Platform Report (Updated: March 2025).
Buyer's Guide
Okta Customer Identity vs. Ping Identity Platform
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Okta Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
4th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Ping Identity Platform
Ranking in Customer Identity and Access Management (CIAM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
28
Ranking in other categories
Single Sign-On (SSO) (4th), Authentication Systems (6th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (4th), Directory Servers (1st)
 

Mindshare comparison

As of April 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 7.3%, down from 8.8% compared to the previous year. The mindshare of Ping Identity Platform is 11.3%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

MiguelPurizaca - PeerSpot reviewer
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.
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Dilip Reddy - PeerSpot reviewer
Easy to use but requires improvements in the area of stability
In my company, we have worked on authorization, and I know that there are different types of grants. We have worked on the authorization code, client credentials, and ROPC grant. There are two types of tokens, like the JWT token and internally managed reference tokens. JWT tokens are useful for finding information related to the claim requests. Internally managed reference tokens are useful for dealing with visual data and information. For the clients to fit the user information, they need to do additional work to fit all the user info into the site, which is to define and validate the token issue and provide the request for VPNs. I worked on the key differences between the authorization code and implicit grant. In the authorization code type, you will have the authorization code issued initially to the client, and the client has to exchange it with the authorization server, like using a DAC channel to get the access token. In implicit grants, tokens are issued right away if the application is a single-page application. We can either use the authorization code or an implicit grant.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."
"It is very seamless."
"There is no password hash saved on the cloud, which is the part that I like the most."
"The end user's ease of use is the most valuable feature."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"The most valuable feature of this solution for most customers is access management."
More Okta Customer Identity pros
"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."
"This is a user-friendly solution."
"Setting up the infrastructure with Ping Identity Platform is very easy compared to other IAM products."
"The only feature we were looking for in PingID was SSO integration with our existing web app."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"I like PingFederate."
"We use the product to run different reports."
"The solution is stable. We haven't experienced any bugs or glitches."
More Ping Identity Platform pros
 

Cons

"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."
"Users sometimes have difficulty getting verification codes."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."
"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
"The initial setup could be easier to do."
"I would like to see the provisioning simplified."
"The integration process takes a bit longer than we would want it to."
More Okta Customer Identity cons
"The management console needs to be improved. PingID should revise it."
"One significant challenge was ensuring smooth user migration during system upgrades in Ping."
"It has a long way to go until it is a cloud-based solution."
"PingID classifies the type of environment into internal and external, which is an area for improvement because you need to take additional steps to trust internal and external users."
"We can choose a drop-down to search for which certificate we have to create, which is difficult."
"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."
"In Ping Identity, we have had some issues. We've worked with logging and troubleshooting, including some firewall and security issues."
"We have encountered instances where it is not easy to do authentication."
More Ping Identity Platform cons
 

Pricing and Cost Advice

"Pricing might be high, but it comes down when the number of people using the product goes up."
"The price of the solution is fair for what it offers."
"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"Okta Customer Identity is not an expensive solution."
"The solution is really expensive."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
"Compared to some SaaS-based solutions, the platform is relatively cost-effective."
"Ping Identity Platform is not an expensive solution."
"The tool is quite affordable."
"The product is costly."
"The platform's value justifies the pricing, especially considering its security features and scalability."
"Ping Identity Platform is not very expensive."
"PingID's pricing is pretty competitive."
More Ping Identity Platform pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
13%
Healthcare Company
10%
Marketing Services Firm
7%
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Okta Customer Identity?
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
See all answers
What is your experience regarding pricing and costs for Okta Customer Identity?
Okta Customer Identity is expensive compared to other solutions, but we believe the investment is justified given the rising cybersecurity threats. Despite the cost, it's cheaper than the potential...
See all answers
What needs improvement with Okta Customer Identity?
Okta Customer Identity is continuously improving its solution. Since we started using it in 2019, we have observed numerous enhancements to increase security.
See all answers
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
See all answers
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
See all answers
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
See all answers
 

Comparisons

Microsoft Entra External ID vs Okta Customer Identity Logo
Microsoft Entra External ID vs Okta Customer Identity
Compared 36% of the time
ForgeRock vs Okta Customer Identity Logo
ForgeRock vs Okta Customer Identity
Compared 26% of the time
Auth0 vs Okta Customer Identity Logo
Auth0 vs Okta Customer Identity
Compared 16% of the time
Microsoft Entra Verified ID vs Okta Customer Identity Logo
Microsoft Entra Verified ID vs Okta Customer Identity
Compared 12% of the time
Transmit Security vs Okta Customer Identity Logo
Transmit Security vs Okta Customer Identity
Compared 10% of the time
More Okta Customer Identity Competitors
Microsoft Entra ID vs Ping Identity Platform Logo
Microsoft Entra ID vs Ping Identity Platform
Compared 22% of the time
Symantec Siteminder vs Ping Identity Platform Logo
Symantec Siteminder vs Ping Identity Platform
Compared 10% of the time
ForgeRock vs Ping Identity Platform Logo
ForgeRock vs Ping Identity Platform
Compared 8% of the time
Microsoft Active Directory vs Ping Identity Platform Logo
Microsoft Active Directory vs Ping Identity Platform
Compared 6% of the time
SailPoint Identity Security Cloud vs Ping Identity Platform Logo
SailPoint Identity Security Cloud vs Ping Identity Platform
Compared 6% of the time
More Ping Identity Platform Competitors
 

Product Reports

Buyer's Guide
Okta Customer Identity
March 2025
Okta Customer Identity reportDownload Okta Customer Identity product report
Buyer's Guide
Ping Identity Platform
March 2025
Ping Identity Platform reportDownload Ping Identity Platform product report
 

Also Known As

No data available
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta
IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.
Ping Identity
 

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Buyer's Guide
Okta Customer Identity vs. Ping Identity Platform
March 2025
Free Report: Okta Customer Identity vs. Ping Identity Platform
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