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ForgeRock vs Okta Customer Identity comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ForgeRock
Ranking in Customer Identity and Access Management (CIAM)
4th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
30
Ranking in other categories
Identity Management (IM) (10th), Access Management (6th)
Okta Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
5th
Average Rating
8.4
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of ForgeRock is 11.5%, up from 9.6% compared to the previous year. The mindshare of Okta Customer Identity is 8.5%, down from 12.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Trisha Bhola - PeerSpot reviewer
It's easier to customize and maintain our code
I worked on two different projects based on ForgeRock, and both are automated deployments. One is a UI-based deployment. It's an automated process using some scripts. The deployments are done through Octopus, so it's also automated. We first deploy the essential components of AM and then implement additional configurations like Amster Imports. After that, we import all the SAML Federation data and add some certificates. We have two teams of five and three team members working on the different deployment processes. One is working on the dev side, another is looking at the higher environment, and one is managing the data. In another project, I'm the only developer. We also deploy on the dev environments so that anyone can test new features, configurations, and client requirements. They can test it on the dev environment, but a team of four people manages higher environments. The Access Management component involves the most customization, which takes around 15 to 20 minutes because of the need to import the Amster configuration. If another deployment is simultaneously happening, it may be a little slower and take around 30 minutes. The other components, like the user data stores, take about five to seven minutes. It's another five to 10 minutes for Identity Management. After deployment, the maintenance is mostly checking for security vulnerabilities. If ForgeRock shares security vulnerabilities or advisories, we check to see if there is something inside we need to maintain. Other than that, we just install updates when they add features each month.
Upendar G - PeerSpot reviewer
Leverage reliable server management for seamless identity operations
There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-based ones. Additionally, extending idle session times from ten milliseconds to at least forty-five seconds would be beneficial. It is also suggested that patches be applied annually rather than quarterly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Easy to navigate, handle and manage the applications."
"The product is easy to set up."
"The most valuable features of ForgeRock are social login and data protection."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"I like the intelligent authentication feature."
"It works very well, especially in Identity and Access Management. It helps detect anomalies in user behavior patterns."
"We can integrate two-factor authentication with the applications."
"The end user's ease of use is the most valuable feature."
"It is very seamless."
"There is no password hash saved on the cloud, which is the part that I like the most."
"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"The solution has great multifactor authentication."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
 

Cons

"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The solution's documentation is not very good, and they do not give more details."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"They should improve the solution by include reporting."
"Automatic Deployment needs improvement. it could be made easier."
"I don't think ForgeRock directly supports integrations with Slack, making it an area where improvements are required."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"The product must be provided for free."
"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."
"All of the governance functionality and privileged account management could be improved."
"This solution would be improved by adding biometrics features."
"I would like to see the provisioning simplified."
"Users sometimes have difficulty getting verification codes."
"The initial setup could be easier to do."
 

Pricing and Cost Advice

"Its price is comparable to other products in the market."
"It's a bit pricey and could be more competitive."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"ForgeRock is an expensive solution."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"ForgeRock's pricing is more competitive than other products."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"The pricing of the solution is fair but I do not have the full details."
"Okta Customer Identity is not an expensive solution."
"Pricing might be high, but it comes down when the number of people using the product goes up."
"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"The solution is really expensive."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"The price of the solution is fair for what it offers."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
12%
Insurance Company
8%
Manufacturing Company
7%
Financial Services Firm
13%
Computer Software Company
12%
Healthcare Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What is your experience regarding pricing and costs for ForgeRock?
Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock also supports M-PIN and biometric features that Keycloak does not provide. My com...
What needs improvement with ForgeRock?
In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area wher...
What do you like most about Okta Customer Identity?
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
What is your experience regarding pricing and costs for Okta Customer Identity?
The pricing for Okta Customer Identity is very economical. It is much cheaper compared to Oracle Access Manager, and the company focuses on internal training to mitigate additional certification co...
What needs improvement with Okta Customer Identity?
There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-base...
 

Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise
Find out what your peers are saying about ForgeRock vs. Okta Customer Identity and other solutions. Updated: December 2024.
831,265 professionals have used our research since 2012.