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ForgeRock vs Okta Customer Identity comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ForgeRock
Ranking in Customer Identity and Access Management (CIAM)
4th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
30
Ranking in other categories
Identity Management (IM) (11th), Access Management (6th)
Okta Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
6th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Customer Identity and Access Management (CIAM) category, the mindshare of ForgeRock is 11.8%, up from 9.6% compared to the previous year. The mindshare of Okta Customer Identity is 8.9%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Trisha Bhola - PeerSpot reviewer
It's easier to customize and maintain our code
I worked on two different projects based on ForgeRock, and both are automated deployments. One is a UI-based deployment. It's an automated process using some scripts. The deployments are done through Octopus, so it's also automated. We first deploy the essential components of AM and then implement additional configurations like Amster Imports. After that, we import all the SAML Federation data and add some certificates. We have two teams of five and three team members working on the different deployment processes. One is working on the dev side, another is looking at the higher environment, and one is managing the data. In another project, I'm the only developer. We also deploy on the dev environments so that anyone can test new features, configurations, and client requirements. They can test it on the dev environment, but a team of four people manages higher environments. The Access Management component involves the most customization, which takes around 15 to 20 minutes because of the need to import the Amster configuration. If another deployment is simultaneously happening, it may be a little slower and take around 30 minutes. The other components, like the user data stores, take about five to seven minutes. It's another five to 10 minutes for Identity Management. After deployment, the maintenance is mostly checking for security vulnerabilities. If ForgeRock shares security vulnerabilities or advisories, we check to see if there is something inside we need to maintain. Other than that, we just install updates when they add features each month.
SaravanaKumar8 - PeerSpot reviewer
Useful for authorization and other zero-trust authentication
If we wanted to access the Azure portal or any other portal, we used to scan with Authenticator. Once it was approved, we accessed the portals. The product is equivalent to Microsoft’s solution. I used Duo instead of Authenticator to authorize applications. People use Conditional Access Policy. People generally prefer Microsoft because it is free. I will recommend the tool to others. Our recommendations are based on the customer’s requirements, bandwidth, and budget. Overall, I rate the tool an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"The most valuable features are that it is easy to manage and it's stable."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"I like the way it is handling authentication and authorization."
"The product is easy to set up."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"The end user's ease of use is the most valuable feature."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"The solution has great multifactor authentication."
"We can integrate two-factor authentication with the applications."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"It is very seamless."
"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."
 

Cons

"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"The identity management model needs a bit of improvement."
"The solution could improve by adding more advertising and marketing."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"The solution's documentation is not very good, and they do not give more details."
"They should improve the solution by include reporting."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The product's support services in the French language are not free."
"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"The product must be provided for free."
"This solution would be improved by adding biometrics features."
"Users sometimes have difficulty getting verification codes."
"The initial setup could be easier to do."
"The integration process takes a bit longer than we would want it to."
"I would like to see the provisioning simplified."
 

Pricing and Cost Advice

"ForgeRock is an expensive solution."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"Its price is comparable to other products in the market."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"It's a bit pricey and could be more competitive."
"ForgeRock's pricing is more competitive than other products."
"The pricing of the solution is fair but I do not have the full details."
"Pricing might be high, but it comes down when the number of people using the product goes up."
"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"Okta Customer Identity is not an expensive solution."
"The price of the solution is fair for what it offers."
"The solution is really expensive."
"Okta's pricing is right where it needs to be and right in the middle of the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
13%
Government
7%
Insurance Company
7%
Financial Services Firm
13%
Computer Software Company
12%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What is your experience regarding pricing and costs for ForgeRock?
Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock also supports M-PIN and biometric features that Keycloak does not provide. My com...
What needs improvement with ForgeRock?
In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area wher...
What do you like most about Okta Customer Identity?
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
What is your experience regarding pricing and costs for Okta Customer Identity?
The pricing model for the Customer Identity product is based on Monthly Unique Users (MUI). The pricing itself is a bit more expensive than the other products in the market so far. Since I know the...
What needs improvement with Okta Customer Identity?
Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta ...
 

Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
No data available
 

Learn More

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Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise
Find out what your peers are saying about ForgeRock vs. Okta Customer Identity and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.