Okta Customer Identity Reviews

Name: Okta Customer Identity
Brand: Okta
Rating: 4.2 (14 reviews)

Vendor: Okta

4.2 out of 5

14 reviews
100% willing to recommend

What is Okta Customer Identity?

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

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Okta Customer Identity is the #5 ranked solution in top Customer Identity and Access Management (CIAM) solutions. PeerSpot users give Okta Customer Identity an average rating of 8.4 out of 10. Okta Customer Identity is most commonly compared to Auth0: Okta Customer Identity vs Auth0. Okta Customer Identity is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Buyer's Guide

Okta Customer Identity

February 2025

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Featured Okta Customer Identity reviews

Upendar G

Senior Consultant at Wipro Limited

There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-based ones. Additionally, extending idle session times from ten milliseconds to at least forty-five seconds would be beneficial. It is also suggested that patches be applied annually rather than quarterly.

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SaravanaKumar8

Solution architect at Infosys

If we wanted to access the Azure portal or any other portal, we used to scan with Authenticator. Once it was approved, we accessed the portals. The product is equivalent to Microsoft’s solution. I used Duo instead of Authenticator to authorize applications. People use Conditional Access Policy. People generally prefer Microsoft because it is free. I will recommend the tool to others. Our recommendations are based on the customer’s requirements, bandwidth, and budget. Overall, I rate the tool an eight out of ten.

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AmitSingh2

Microsoft Azure Engineer at Sycomp

I'm using the latest version of Okta Customer Identity. My company has a partnership with Okta Customer Identity. Two thousand people use Okta Customer Identity within the company, mostly engineers. Three people take care of the deployment and maintenance of the solution: one junior engineer, one system engineer, and one architect. There's a plan to increase the number of users of Okta Customer Identity in the future. My advice to people looking into implementing the solution is to go ahead and implement it. Okta Customer Identity is a very good technology to work with, with a very knowledgeable support team. You'll get instant support, and the team is very supportive. My rating for Okta Customer Identity is eight out of ten. I'm not scoring it a ten because of some gaps. It's fine for me right now, but in the future, I would like to see improvements in the solution.

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Okta Customer Identity mindshare

As of March 2025, the mindshare of Okta Customer Identity in the Customer Identity and Access Management (CIAM) category stands at 7.2%, down from 8.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

PeerAnalyst reports based on Okta Customer Identity reviews

Type	Title	Date
Category	Customer Identity and Access Management (CIAM)	Mar 10, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 10, 2025	Download
Comparison	Okta Customer Identity vs Auth0	Mar 10, 2025	Download
Comparison	Okta Customer Identity vs Ping Identity Platform	Mar 10, 2025	Download
Comparison	Okta Customer Identity vs Omada Identity	Mar 10, 2025	Download

Title	Rating	Mindshare	Recommending
Auth0	4.2	20.6%	88%	17 interviews Add to research
ForgeRock	4.0	12.6%	92%	30 interviews Add to research

Valuable Features

Single Sign-On and multifactor authentication are significant in Okta Customer Identity. It offers seamless authentication with no infrastructure costs and is user-friendly with extensive documentation. Access management, pass-through authentication, and Universal Directory features provide efficient user and resource management. Workflow automation, server reliability, and risk intelligence enhance security and usability for multiple applications across diverse platforms. Multiple authentication protocols ensure secure and reliable access to resources while advancing security protocols.

"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"We can integrate two-factor authentication with the applications."
"The end user's ease of use is the most valuable feature."

Room for Improvement

Okta Customer Identity requires improvements in identity management and biometrics. Technical support response time and multi-factor authentication need enhancement. Provisioning should be simplified, SSO functionality demands better client support, and the voice authentication process has issues. Exporting users is complicated, directory integrations present challenges, and scalability needs addressing. Integration with applications and cost-effectiveness are concerns. Reliability, server end durability, idle session times, and extending directory capabilities are areas for improvement.

"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."
"The product must be provided for free."
"The integration process takes a bit longer than we would want it to."

Pricing

Enterprise feedback on Okta Customer Identity's pricing is varied, with some finding it cost-effective per user and cheaper than Oracle Access Manager, while others note it can be expensive, particularly for larger organizations. Pricing decreases with increased user numbers, and costs may rise due to additional implementation services. The model is based on Monthly Unique Users, and while some find it economical, others highlight its higher expense compared to Microsoft. Contact Okta for precise figures.

"The solution is really expensive."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"Okta Customer Identity is not an expensive solution."

Popular Use Cases

Okta Customer Identity is primarily used for single sign-on, multi-factor authentication, and access management across multiple applications. Users integrate it with Active Directory for seamless user provisioning and group synchronization. It aids in identity management, offering passwordless access, API management, and self-service workflows. Companies utilize its security features like multifactor auth and OAuth for managing customer-facing applications, ensuring enhanced security and streamlined processes across diverse environments and numerous applications.

Service and Support

Okta Customer Identity's support is generally praised for responsiveness and helpfulness, often rated high by users. Many appreciate the dedicated customer success managers and resource access. However, some users report initial difficulty in responsiveness until escalation. Users find ease of contact through various channels, valuing the promptness and flexibility provided. Although companies often manage support internally, they acknowledge Okta's readiness to assist when needed, despite occasional challenges in engagement.

Deployment

Many found Okta Customer Identity's initial setup straightforward, citing ease with instructional videos. However, some faced difficulties due to portal integration. On-premise deployments took months for large user bases. In cloud environments, setup was quick, but communication with users for adoption posed a challenge. Generally, setup time varied from a few hours to longer, involving teams. While administrators might face more tasks, for end-users it often involved a simple touch of a button.

Scalability

Many users report Okta Customer Identity as highly scalable, with it capable of supporting large and varied user bases. It's commonly used in cloud environments, and its ability to handle different domains and applications is noted. Despite minor challenges, most find scaling manageable, contingent on specific needs and tools. Integration in various companies appears seamless, with most giving high scalability ratings due to cloud-based structuring and flexible subscription options.

Stability

Okta Customer Identity is largely stable, rated highly by users for reliability. Most report no stability problems, praising its consistent performance without bugs or glitches. Some note occasional issues, resolved quickly with Okta's support. Instances of cloud disruptions have occurred, but with a 99.9% uptime and strong performance, users remain satisfied. Uptime is highly valued, though some find stability slightly challenging due to user resistance to certain procedures. Stability ratings commonly range from eight to nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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