F5 Silverline Managed Services Reviews

Vendor: F5

3.8 out of 5

14 reviews
100% willing to recommend

857 followers

What is F5 Silverline Managed Services?

F5's Silverline Managed Services is a SaaS solution delivering DDoS protection, managed Web Application Firewall (WAF) services, and managed Shape Security Fraud and Anti-bot solutions.

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F5 Silverline Managed Services is the #20 ranked solution in top Distributed Denial-of-Service (DDoS) Protection solutions and #26 ranked solution in top Web Application Firewalls. PeerSpot users give F5 Silverline Managed Services an average rating of 7.6 out of 10. Based on the analysis of the 14 most recent F5 Silverline Managed Services reviews, the overall sentiment is positive, with a sentiment score of 6.8. (Among the lowest in the category). F5 Silverline Managed Services is most commonly compared to Prisma Cloud by Palo Alto Networks: F5 Silverline Managed Services vs Prisma Cloud by Palo Alto Networks. F5 Silverline Managed Services is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.

Buyer's Guide

F5 Silverline Managed Services

December 2024

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Featured reviews

Rifqi Pratama Nugraha

Assistant Manager Application Security Team at a financial services firm with 10,001+ employees

We'd like more AI to be used. Right now, they don't use it enough. We'd like the solution to offer open sessions so that the session syncs to other IP faster. The protection could be a bit better in various areas. The stability could be a bit better. It could offer better pricing.

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Archana Heeralal

Security Engineer at Amazon

Since we use the solution’s cloud, the product has more control over the back end. The customer will not have control. It is part of the product’s feature. When we get more complex requirements or if we want to write more complex tools, the support team will have the visibility to write them because they have control. The navigation is difficult to use. The navigation should be improved. Other products are quite straightforward. If I try to implement a new application and do an onboarding, it is not very easy. We must go to one feature, inside which there will be more features. It should be simplified, and a menu should be provided.

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DejanBlagojevic

Presales Engineer at Exclusive-networks

F5 Silverline Managed Services is expensive. You do get world-class quality of mitigation, but I think it is still pricey. You can find similar services, potentially of slightly lower quality, from other vendors like Cloudflare or Akamai for about half the price. When you compare what you get for the money you spend at Cloudflare or Akamai, you do get less protection but you are not dishing out too much for it. On the other hand, at F5 Silverline Managed Services, you do get better protection but, but you are paying double for it. We have had mixed feedback from our clients about this. Most of them would rather pay less for a bit of a lower-quality defense than overshoot their budget. The most common piece of feedback we receive is that the difference in protection levels is not reflected in the price.

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F5 Silverline Managed Services mindshare

Product category:

As of December 2024, the mindshare of F5 Silverline Managed Services in the Web Application Firewall (WAF) category stands at 1.2%, up from 1.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Web Application Firewall (WAF)

PeerAnalyst reports

Type	Title	Date
Category	Web Application Firewall (WAF)	Dec 23, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 23, 2024	Download
Comparison	F5 Silverline Managed Services vs AWS WAF	Dec 23, 2024	Download
Comparison	F5 Silverline Managed Services vs F5 Advanced WAF	Dec 23, 2024	Download
Comparison	F5 Silverline Managed Services vs Microsoft Azure Application Gateway	Dec 23, 2024	Download

Title	Rating	Mindshare	Recommending
Prisma Cloud by Palo Alto Networks	4.2	2.5%	98%	108 interviews Add to research
Microsoft Azure Application Gateway	3.6	10.2%	78%	46 interviews Add to research

Valuable Features

"The initial setup is straightforward."
"The product’s UI is easy to understand."
"The most valuable feature of F5 Silverline Managed Services is its cloud-native functionality and the high level of protection it provides."

Room for Improvement

F5 Silverline Managed Services needs a more user-friendly interface, better integration with other solutions like Cisco and Dell EMC, and improved reporting capabilities. Enhancements are needed in automation, security policy configuration, and traffic management. Pricing is considered high compared to competitors, and users desire more PoPs and AI usage. Cloud protection and navigation require attention, along with stability improvements. The APIs can be refined, and additional features similar to those of Palo Alto are requested.

"There is room for improvement in the stability of the solution."
"The navigation is difficult to use."
"F5 Silverline Managed Services can improve by adding features that Palo Alto has."

ROI

Pricing

F5 Silverline Managed Services offer both yearly and monthly licensing with additional costs for extra features like the Web Application Firewall. Bandwidth-based pricing is common, with enterprise setup negotiations reducing costs. Despite being considered costly and inflexible, the price offers comprehensive capabilities and is negotiable down. Licenses do not automatically include features like the Mobile SDK. Support contracts must be renewed annually. Prices can be perceived as expensive, yet seen as reasonable by some users.

"The product’s pricing is reasonable."
"The price of F5 Silverline Managed Services could be reduced."
"The price of F5 Silverline Managed Services could be better, they are not very flexible. The price of the solution is based on the requirements of the enterprise."

Popular Use Cases

Service and Support

F5 Silverline Managed Services support is mixed. Some find it responsive and very good, while others think there's significant room for improvement. Many users rely on local partners for assistance, rating their help positively. Some mention challenges with direct support from F5, citing delays and difficulties in resolving issues without insider contacts. Despite the varied experiences, several users highlight beneficial interactions through local channels, though some still see long response times as a drawback.

Deployment

Scalability

Stability

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our F5 Silverline Managed Services Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

11%

Insurance Company

11%

Comms Service Provider

Government

Energy/Utilities Company

Manufacturing Company

Media Company

Educational Organization

University

Retailer

Real Estate/Law Firm

Healthcare Company

Construction Company

Wholesaler/Distributor

Logistics Company

Legal Firm

Hospitality Company

Non Profit

Pharma/Biotech Company

Transportation Company

Consumer Goods Company

Cloud Solution Provider

Photography Company

Compare F5 Silverline Managed Services with alternative products

Learn more about F5 Silverline Managed Services

Silverline services include 24x7 access to F5's Security Operations Center (SOC). F5's expert security professionals use F5 products with state-of-the-art security tools to ensure the best protection possible. As an add-on to Silverline DDoS or WAF services, Silverline Threat Intelligence integrates dynamic lists of threatening IP addresses to give context for policy decisions.

F5 Silverline Managed Services was previously known as F5 Silverline Web Application Firewall, F5 Silverline DDoS Protection.