Compare Forescout vs Juniper

Forescout

Based on 77 reviews.

Juniper

Based on 337 reviews.

Sample Customers

Popular Solutions

Forescout Platform

16 reviews

Forescout XDR

1 reviews

Juniper SRX Series Firewall

16 reviews

Juniper EX Series Ethernet Switches

16 reviews

Juniper vSRX

14 reviews

Top Industries

Educational Organization

34%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

15%

Educational Organization

14%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Abdul Malik
Sr. Network / DC & Security Consultant at Premier Systems
They are primarily used for P&E, BGP, and carrier-grade NAT deployments. Also, for provider routers,...
Read full review of Juniper MX Series Routers »
Sascha Bülow
Technical Architect at Plusnet
We are a direct partner of formerly 128T, which is now Juniper. For Juniper, we are currently working on the correct...
Read full review of Juniper Session Smart Router »
Matilda Elwell
Technical Team Leader - Network &Security at STAFFORDSHIRE COUNTY COUNCIL
Our main uses include corporate connectivity for our 4,500 staff, guest access, Wi-Fi for about 20 public libraries,...
Read full review of Juniper WLC Series »
Gyan Sharma
Assistant Programmer at Shri Lal Bahadur Shastri Rashtriya Sanskrit Vidyapeetha
We use the access points to provide wireless connectivity for students, faculty, and staff at our central campus.
Read full review of Juniper Mist Wireless Access Points »
Tarun Audichya
Solution Architect at ConnX Inc.
We're using all three topologies– wireless, wiring, and edge, which are connected using Juniper products....
Read full review of Juniper Contrail Networking »

Review 1 of 5

Customer Service

AdebayoKalejaiye
Senior Information Security Engineer at United Bank for Africa
I rate the support of the Forescout Platform a seven out of ten.
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Suraj Pethkar
System Administrator at Star india pvt ltd
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
Read full review of Forescout Platform »
Anonymous User
System Architect at a insurance company
Fortunately, for now, we've had no need to call technical support.
Read full review of Forescout Platform »
Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
We have rarely contacted customer service and support, as the website is straightforward.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Rahul Madan
Security Consultant at Airpel
The technical support for this product has been good in our experience.
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support.
Read full review of Forescout Platform »
Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »
Anonymous User
DVP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Dilan Jayamantri
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
Read full review of Forescout Platform »

Review 1 of 30

Abdul Malik
Sr. Network / DC & Security Consultant at Premier Systems
I haven't really faced any issues because I've been working with their tech engineers for many years, more than 17...
Read full review of Juniper MX Series Routers »
MohammedThousif Ansari
Technical Lead at Tata Communications Ltd
Juniper's technical support is good.
Read full review of Juniper EX Series Ethernet Switches »
IhorShtanko
Juniper Technical Consultant at MUK
The cloud solution uses AI, so trouble tickets are opened automatically if a network issue occurs. Junior engineers...
Read full review of Juniper Mist Wired Assurance »
Aditya Gandhi
Network Design Specialist at a tech vendor
The technical support services are good.
Read full review of Juniper Mist Wired Assurance »
Mohd.Rivai
Network Security Engineer at a tech services company
The technical support is a lot better because when we log a case, they respond.
Read full review of Juniper SRX Series Firewall »
Rommy Kuntoro
System Analyst Internet and Cloud at PT Primacom Interbuana
We have face issues with language barrier and would like to improve it.
Read full review of Juniper MX Series Universal Routing Platforms »
Anoop-Kumar
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
The technical support is good.
Read full review of Juniper MX Series Routers »
Barrett Lamothe
Sr. Enterprise Hardware Consultant at a tech services company
Most of the feedback that I've got from my clients related to Juniper's support is that their support is okay. It is...
Read full review of Juniper SRX Series Firewall »
IhorShtanko
Juniper Technical Consultant at MUK
I provide technical support myself. Before, I found solutions myself. I don't usually need technical support for the...
Read full review of Juniper SRX Series Firewall »
Nazish Sameer Shaikh
Senior Network Security Engineer at UNITE HERE HEALTH
I contacted the solution's technical support for configuring devices. I am happy with the technical support because...
Read full review of Juniper WLC Series »
SaurabhMishra
Network Infrastructure Architect at a comms service provider
The technical support responds promptly and we found that they put in the effort to resolve our issues.
Read full review of Juniper EX Series Ethernet Switches »
AdamHashi
Manager, VoIP Architect Engineer at Telesystem
All vendors are currently outsourcing their platforms overseas, which tends to lower the overall quality.
Read full review of Juniper QFabric »
Anonymous User
Works at a comms service provider
Customer Service: Good, but not the best.Technical Support: Good.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
CEO at Enterprise Design Group
You always end up using technical support here and there for something. I would give them a pretty high rating. Some...
Read full review of Juniper EX Series Ethernet Switches »
Maroun Abboud
Data Department Manager at BTC Networks
Customer Service: For me, the customer satisfaction, and awareness, is the most important thing. I usually train all...
Read full review of Juniper SRX Series Firewall »
Tanzir Ahmed
Network Manager
I haven't used technical support, just local support.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Network Security Engineer at Aplikas
Technical support is good. They seem to understand our customer's requirements. When they troubleshoot or support our...
Read full review of Juniper SRX Series Firewall »
Ivan Sandano
Solution Architect at Posteo
Juniper Contrail Networking is designed to streamline and integrate networking solutions within OpenStack...
Read full review of Juniper Contrail Networking »
Anonymous User
Pre-Sales Analyst at a tech services company
Technical support has been very good. I would rate it a nine out of ten. We're quite satisfied with the level of...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Risk Management and Security Governance at a comms service provider
I would rate their support seven out of ten. The technical support directly from Juniper is too expensive, so we...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Data Processing Manager at a computer software company
Technical support is good. They have been responsive.
Read full review of Juniper QFabric »
Anonymous User
YKB at a financial services firm
Technical support is great. I'd put it at the same level as Sophos. They're great.
Read full review of Juniper MX Series Routers »
Hussein Shamte
Operations Head at Frontier Optical Networks
Technical support is great. They are helpful and responsive.
Read full review of Juniper MX Series Routers »
Dennis Laine
Tech Lead Network at Bonniernews
It's been a while since we used them. We used them, in the beginning, a bit. However, they're excellent. They have...
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
System Administrator at a leisure / travel company
We generally contact the reseller that sold us the device and also has a maintenance protocol. We have services...
Read full review of Juniper SRX Series Firewall »
Jacek Jarmakiewicz
Expert - architect of ICT systems at NASK
Juniper supplies us with great customer support. We are very satisfied with them.
Read full review of Juniper vSRX »
Jacek Jarmakiewicz
Expert - architect of ICT systems at NASK
Technical support is fine.
Read full review of Juniper vSRX »
Anonymous User
Federal Field Systems Engineer at a government
Technical support is good. None of them are great, but I think they are pretty good. It depends on who you get, from...
Read full review of Juniper EX Series Ethernet Switches »
Shafi Haider
Network Engineer at Houston Technologies
We have worked with the technical support and they are good.
Read full review of Juniper MX Series Routers »
Anonymous User
Solutions Engineer at a tech services company
The technical support team is very responsive. If we open a priority-one ticket, we can expect a call from the team...
Read full review of Juniper Mist Wireless Access Points »

Review 1 of 30

Technical Support

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