Service and Support
Technical support for Juniper MX Series Universal Routing Platforms receives high satisfaction for responsiveness and helpfulness. However, customers note areas for improvement in customer service quality and mention language barriers, specifically in India. While some rate support highly, others express a desire for enhanced service quality. A portion of customers haven't engaged with support, indicating varied usage.
Deployment
The initial setup for Juniper MX Series Universal Routing Platforms varies among users. Some find it straightforward and quick, especially with extensive documentation and experience, completing it in hours. Others face challenges due to its complexity, requiring advanced knowledge and experience, particularly with the command line interface. Implementation time can range from a few hours to several days based on user expertise and project scope, with mixed ease ratings from two to ten out of ten.
Scalability
Many view Juniper MX Series Universal Routing Platforms as scalable, with several emphasizing its adaptability for various company sizes and its evolution over time. Some note constraints with fixed configurations. Several rate its scalability high, supporting diverse user bases. Previously serving mainly service providers, Juniper now meets broader market needs, with the platform facilitating learning in new technologies and an expanded offering.
Stability
Juniper MX Series Universal Routing Platforms is praised for its exceptional stability, with users consistently noting its reliability and lack of significant issues such as bugs, crashes, or freezes. Many rate its stability highly, often giving it a nine or ten out of ten. Its performance is considered superior to other products in the market, and it is regarded as an extremely stable and dependable environment suitable for various networking needs.