Compare GFI vs SolarWinds

GFI

Based on 92 reviews.

SolarWinds

Based on 380 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

KerioControl

Triton Technical, McDonald's

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

SolarWinds Patch Manager

University of San Diego

Popular Solutions

11 reviews

2 reviews

5 reviews

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

12 reviews

Top Industries

Computer Software Company

21%

Financial Services Firm

Government

Manufacturing Company

Educational Organization

47%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Andy Dibble
IT Manager at Flare Technologies
Our main customer base is superyachts, and they have the Kerio for traffic rules and bandwidth management of the...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
We use the solution for emails, calendars, and other collaboration tools. It is a self-serve application.
Read full review of KerioConnect »
Eugene Hacker
Director of Network Services at a university

Read full review of Exinda »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »

Review 1 of 5

MohitKumar
Senior Specialist at a consultancy
Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces. Basic...
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
We use the solution to manage network devices such as Cisco switches, Palo Alto devices, and Cisco devices in our 34...
Read full review of SolarWinds Network Configuration Manager »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at Malakoff Corporation Berhad
Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
Read full review of SolarWinds ipMonitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »

Review 1 of 5

Customer Service

Ted Mbugua
Security Manager at CRAG
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
Ted Mbugua
Security Manager at CRAG
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Timur Assembayev
Network Specialist at Wattum
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
David Schneiderlin
Co-Owner at Infowa
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Jay Greiner
Head of IT at Glorious Way Church
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Greg Regester
ICT Consultant at D-R Consulting Pty Ltd
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
Freddie Lewis
Solutions Architect at Clockwork Solutions
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
AliKia
Research And Development Manager at MFP
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Anonymous User
Senior Systems Tech/Admin at a computer software company
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »

Review 1 of 30

Rafal-Stas
CEO at Greeneris Sp. z o.o.
The technical support team is very efficient and gives rapid answers.
Read full review of SolarWinds Access Rights Manager »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We are satisfied with the technical support provided by SolarWinds through their third-party partner.
Read full review of SolarWinds Network Device Monitor »
Yoshiro Travezano
IM Infrastructure Specialist at Anglo American
Their support is good.
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
The support could improve by being quicker.
Read full review of SolarWinds NPM »
MohitKumar
Senior Specialist at a consultancy
We reach out to technical support when we need assistance with issues. I rate support a seven out of ten.
Read full review of SolarWinds NPM »
Anonymous User
Staff Site Reliability Engineer
Customer Service: Customer service has been excellent and answers are concise and prompt. Technical Support:...
Read full review of SolarWinds AppOptics »
Anonymous User
IT Site Administrator at a marketing services firm
9/10 - the level of support is amazing and the Samanage community is extremely resourceful.
Read full review of Samanage »
Anonymous User
Program Manager at a computer software company
We're not happy with SolarWinds' support.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is exceptional if not a little too communicative at times. SolarWinds does an...
Read full review of SolarWinds NPM »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
We have been in contact with technical support and they are good.
Read full review of SolarWinds NPM »
Alex Janes
Systems administrator at a healthcare company
It is managed by our tech support team that is in-house, so we do not need their tech support help.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of SolarWinds NPM »
Anonymous User
Operational Lead at a government
Technical support for the product is good and they are responsive.
Read full review of SolarWinds Pingdom »
ReenaPandey
Consultant at HCL Technologies
The solution's technical support doesn't support any customization. If you want a customized script or a customized...
Read full review of SolarWinds NPM »
Pedro Farrell
Manager at Barbados Water Authority
We dealt with customer service and support once for a license issue, and they resolved our concerns swiftly.
Read full review of SolarWinds NPM »
Anonymous User
Solutions Consultant at a computer software company
I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.
Read full review of SolarWinds NPM »
Anonymous User
Head of IT Governance Service at ITGSTORE
Technical support is okay. I would rate it three out of five. Their reaction time is not so good. You might have to...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
ENTERPRISE NETWORK : Team Leader: ICT Events Monitoring at a university
100%. It shows all incidents.
Read full review of SolarWinds NPM »
Peter Mostert
Technical Support Specialist at a consultancy
I have contacted technical support once or twice. I logged a ticket and they responded quite promptly, and they tried...
Read full review of SolarWinds NPM »
Anonymous User
Head, ATM Management at a financial services firm
I would give technical support a rating of 8/10.
Read full review of SolarWinds NPM »
Anonymous User
Project Manager and consultant enterprise IT tooling at a consultancy
SolarWinds does not provide professional services. You have to rely on partners that provide this service. If there...
Read full review of SolarWinds NPM »
Anonymous User
Information Technology Infrastructure Architect at a financial services firm
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful.
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a comms service provider
Customer Service: 9 out of 10 Technical Support: 10 out of 10
Read full review of SolarWinds NPM »
Sameer Gangan
‎IT Consultant at a consultancy
Technical support for this solution is good. We have had no problems with them.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Business Consultant. at a tech services company
The technical support is nothing special. The service is available on a 24/7 basis, which is good enough for my market.
Read full review of SolarWinds Server and Application Monitor »
Dinesh Nekkanti
Digital Innovation at Bobcat Company
Technical support is always live and they're supportive. I would say that they are both responsive and helpful.
Read full review of SolarWinds AppOptics »
Anonymous User
Level 2 Help desk Support Analyst at a retailer
It's great.
Read full review of Dameware Remote Support »
Anonymous User
Quality Control/ Clinical Research Associate at a pharma/biotech company
I have contacted the support from SolarWinds Security Event Manager and they are good.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior Technical Analyst at CS Softwares.
I have no problems with the support of SolarWinds. When my client has a problem, our support always uses the...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a tech services company
This product is supported well. The people in technical support are very good.
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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